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Question: Unread mail count/indicator no longer working with filtered messages

I have a university Exchange mail account and I use filter rules to automatically move new messages to a number of mailboxes. These messages are are not "on my Mac" but they stay on the mail server (accessed via IMAP).

Since upgrading to High Sierra (I think), the "new messages" count in the dock no longer shows messages that have been filtered to one of these mailboxes. This is rather annoying because I keep missing important mail - I only find it once I scroll down my list of mailboxes.

I haven't been able to fix this - and I would welcome input on whether (and if yes, how) this can be solved with a simple change in my configuration, or whether this is something that Apple would need to fix.



MacBook Pro, macOS High Sierra (10.13.2)

Posted on


Dec 11, 2017 2:48 PM in response to sebhoff In response to sebhoff

Hello, sebhoff.

Welcome to Apple Support Communities.

It's my understanding that you're not getting updated badge notifications of emails from your filtered mailboxes. I know how important it is to receive those notifications and I may be able to help. Start by checking your settings for mail. Open Mail > Preferences > General. Check the setting for Dock Unread Messages, this setting should be set to "All Mailboxes". You may also want to try to syncronize your mailboxes. To do this go to Mail > Mailbox > Syncronize all Accounts. If that doesn't help rebuild your mailbox: Rebuild mailboxes

Let me know if this helps.

Thank you for using Apple Support Communities.


Dec 11, 2017 2:48 PM

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Question: Unread mail count/indicator no longer working with filtered messages