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Question: ringtone download problems for iPhone 6+

Hi , hopefully someone can help me with this.

Downloading ringtones from and app via my Mac to my iPhone 6 worked fine ,

I followed the instruction word by word.

Then I tried the very same procedure for my wife's iPhone 6+ and the ringtones were not accepted.

same app , same settings on both phones, but nothing worked.

Maybe I overlooked something on the settings on the 6+ , but I don't think so.

please help.

iOS and iTunes are uptodate

iPhone 6 Plus, iOS 11.2

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Question: ringtone download problems for iPhone 6+