Question: Constant hardware issues with new Macbook
I have a new 12-inch MacBook for almost a year now and I have constant issues with it since the moment I bought it. Here's my story:
1. I bought my MacBook in the Apple store in Canada in December 2016. Right after that, I moved to Poland and after about 3 weeks time, the first problem occurred. The computer stopped working. The screen turned black and I was unable to turn it on. I rushed to the nearest Apple reseller (there are no official Apple stores in Poland) and surprisingly, they asked me to pay for the service. They suggested it's my fault or it's a software problem and my guarantee doesn't cover that. I rushed to another reseller to confirm that - and the same story, they asked me to pay, but after a short argument they agreed to check what's going on and installed the system again.
2. Two months later I was already living in Malaysia when again - same story happened. In the middle of writing a document, my Macbook turned off and I couldn't turn it on again. I went to the reseller again and decided to ask them to replace the computer as obviously, it wasn't a software problem, but they sold me the computer for almost 2000 bucks with a latent defect. After tens of calls and discussions with both, reseller in Malaysia and Apple in Singapore, the only thing I've heard from them is that I should be happy that they gave me a 1-year guarantee. Like, seriously?! I'm using their products for over 10 years now: my phones, tablets, computers are all Apple. Not cool, Apple, not cool.
3. So after uneffective argues for almost a month, I finally decided to give up and let them repair it. And guess what? After few month time, another issue happened: my keyboard and touchpad stopped working for no reason. I went to the Apple reseller and what they told me? They can only repair it. It's not possible to replace it.
What would you do on my place? It seems like this computer has still many hidden hardware issues and it's just a matter of time I'll have another problem with it. I don't want them to repair it again. And I feel like my battles are not effective and my time's running out. My guarantee is still working for another 2 weeks.
Apple - it's the last time I bought something from you. You've just lost your loyal, long-lasting customer.
MacBook, OS X El Capitan (10.11.6)