Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I am struggling with beachballing ...

I've run an EtreCheck report (see below) and not getting the result I really was - I have also uninstalled software that EtreCheck says is still there (Malwarebytes) - would really appreciate some suggestions 'cause the beach balling is getting crazy!!!


Thanks ...


EtreCheck version: 3.4.6 (460)

Report generated 2017-12-10 15:18:12

Download EtreCheck from https://etrecheck.com

Runtime: 6:26

Performance: Below Average


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Beachballing


Hardware Information:

iMac (21.5-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,1

1 2.7 GHz Intel Core i5 (i5-3330S) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: Unknown

iCloud Quota: 1.83 TB available


Video Information:

NVIDIA GeForce GT 640M - VRAM: 512 MB

iMac 1920 x 1080


Disk Information:

APPLE HDD ST1000LM024 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (486.98 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB


USB Information:

USB20Bus

hub_device

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB30Bus


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Time Machine Backups (disk1s2 - Case-sensitive Journaled HFS+) /Volumes/Time Machine Backups : 2.95 TB (998.61 GB free)

Physical disk: Disk Image 2.95 TB (998.61 GB free)


System Software:

macOS High Sierra 10.13.2 (17C88) - Time since boot: less than an hour


Configuration files:

/etc/sysctl.conf - File exists but not expected


Gatekeeper:

Mac App Store and identified developers


System Launch Agents:

[not loaded] 9 Apple tasks

[loaded] 180 Apple tasks

[running] 101 Apple tasks


System Launch Daemons:

[not loaded] 37 Apple tasks

[loaded] 186 Apple tasks

[running] 109 Apple tasks


Launch Agents:

[loaded] com.oracle.java.Java-Updater.plist (? 576cf04e 72ac4dde - installed 2017-10-21) [Lookup]

[loaded] de.devolo.networkservice.notify.plist (devolo AG - installed 2017-05-26) [Lookup]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2016-06-05) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2016-06-05) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 defea098 - installed 2017-10-26) [Lookup]

[loaded] com.malwarebytes.MBAMHelperTool.plist (Malwarebytes Corporation - installed 2017-08-03) [Lookup]

[not loaded] com.microsoft.OneDriveUpdaterDaemon.plist (? 0 ? - installed 2017-03-08) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-16) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-06) [Lookup]

[running] de.devolo.networkservice.plist (devolo AG - installed 2017-05-26) [Lookup]


User Launch Agents:

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]

[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-08-02) [Lookup]


User Login Items:

Dropbox Application

(/Applications/Dropbox.app)

iTunesHelper Application (Apple, Inc. - installed 2017-12-07)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

OneDrive Launcher SMLoginItem - Hidden (Microsoft Corporation - installed 2017-07-27)

(/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app)

OneDrive Launcher SMLoginItem - Hidden (Apple, Inc. - installed 2017-12-06)

(/Applications/OneDrive.localized/OneDrive.app/Contents/Library/LoginItems/OneD rive Launcher.app)


Internet Plug-ins:

FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-15) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-07)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-11-16) [Lookup]

AdobePDFViewer: 18.009.20044 (installed 2017-11-16) [Lookup]

Flash Player: 27.0.0.187 (installed 2017-11-15) [Lookup]

RL Secure Plug-In Layer: Unknown (installed 2016-11-16) [Lookup]

SharePointBrowserPlugin: 14.7.7 (installed 2017-09-26) [Lookup]

Silverlight: 5.1.30514.0 (installed 2015-01-08) [Lookup]

MeetingJoinPlugin: Unknown (installed 2017-03-31) [Lookup]

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-10-21) Check version


User internet Plug-ins:

ContentManager: Unknown (installed 2017-09-03) [Lookup]

RocketEngine: Unknown (installed 2017-09-03) [Lookup]

UploadManager: Unknown (installed 2017-09-03) [Lookup]


Safari Extensions:

[not loaded] SiteAdvisor - McAfee - http://www.siteadvisor.com (installed 2014-12-05)


3rd Party Preference Panes:

Flash Player (installed 2017-10-26) [Lookup]

Java (installed 2017-10-21) [Lookup]


Time Machine:

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 512.37 GB

Destinations:

Time Machine - iMac [Network]

Total size: 2.95 TB

Total number of backups: 54

Oldest backup: 22/08/2017, 09:15

Last backup: 10/12/2017, 11:32

Size of backup disk: Adequate

Backup size 2.95 TB > (Disk used 512.37 GB X 3)


Top Processes by CPU:

4% WindowServer

2% kernel_task

1% cloudphotosd

1% devolonetsvc

1% com.apple.WebKit.Networking


Top Processes by Memory:

741 MB kernel_task

165 MB Dropbox

105 MB com.apple.WebKit.WebContent

95 MB WindowServer

80 MB Safari


Top Processes by Network Use:

Input Output Process name

97 MB 2 MB kernel_task

58 KB 230 KB Dropbox

39 KB 12 KB mDNSResponder

5 KB 11 KB apsd

7 KB 2 KB OneDrive


Top Processes by Energy Use:

10.74 devolonetsvc

6.02 WindowServer

1.66 ReportCrash

1.20 cloudphotosd


Virtual Memory Information:

5.07 GB Available RAM

2.93 GB Free RAM

2.93 GB Used RAM

2.14 GB Cached files

0 B Swap Used


Software installs (last 30 days):

Microsoft Outlook for Mac: (installed 2017-11-14)

Microsoft PowerPoint for Mac: (installed 2017-11-14)

Microsoft Excel for Mac: (installed 2017-11-14)

Microsoft OneNote for Mac: (installed 2017-11-14)

Adobe Flash Player: (installed 2017-11-15)

Microsoft Word for Mac: (installed 2017-11-15)

Adobe Acrobat Reader DC (18.009.20044): (installed 2017-11-16)

Kindle: 1.21.1 (installed 2017-11-18)

Project Viewer 365: 17.36.828 (installed 2017-11-20)

Project Viewer 365: 17.37.830 (installed 2017-11-24)

OneDrive: 17.3.7078 (installed 2017-12-06)

Fotor Photo Editor: 3.5.0 (installed 2017-12-07)

Malwarebytes for Mac: (installed 2017-12-10)

"Malwarebytes for Mac Uninstaller": (installed 2017-12-10)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-12-10 14:52:51 com.apple.WebKit.Plugin.32 Crash [Open]

Cause: *** CFRelease() called with NULL ***

2017-12-10 13:26:29 Photos.app Crash [Open]

Cause: Assertion failure in -[PACropController dealloc], /BuildRoot/Library/Caches/com.apple.xbs/Sources/PhotoApp/PhotoApp-3251.12.190/l ib/paimaging/PhotoApps/Edit/PACropController.m:291

crop controller still observing description edit controller on dealloc

abort() called

2017-12-10 10:28:17 com.apple.WebKit.WebContent High CPU use [Open] [Details]

iMac (21.5-inch, Late 2012), macOS Sierra (10.12.1)

Posted on Dec 10, 2017 7:24 AM

Reply
1 reply

I am struggling with beachballing ...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.