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Question: Start up

Won’t start up .. only get white screen. The Apple logo. And solid black bar... it’s been two hours now.. can some help any ideas Thx Howie

iMac, iOS 11.2

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Try resetting the PRAM per the directions in iMac SMC and PRAM reset, if that does not work then try restarting in Safe Mode. If that does not work, then try restarting in the Recovery Partition (Command + R) and run Disk Utility - First Aide. If errors appear then you know the HD is damaged and must be replaced.

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Question marked as Apple recommended

Dec 10, 2017 7:20 AM in response to howardfromlewistown In response to howardfromlewistown

Try resetting the PRAM per the directions in iMac SMC and PRAM reset, if that does not work then try restarting in Safe Mode. If that does not work, then try restarting in the Recovery Partition (Command + R) and run Disk Utility - First Aide. If errors appear then you know the HD is damaged and must be replaced.

Dec 10, 2017 7:20 AM

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Question: Start up