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If you can’t send or receive email on your Mac

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Question: emails going to trash instead of inbox

I am using High Sierra 10.13. My problem is that certain emails are going directly to "trash" rather than "inbox". This has only started in the last week and seems to involve only my bank and one department store. Any help would be greatly appreciated.

iMac with Retina 5K display, macOS High Sierra (10.13.1)

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Question: emails going to trash instead of inbox