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Question: i bought my macbook air brand new and it doesn’t turn on

I can’t even do the setup . I charged the macbook and everythibg . But when i click on the power button nothing happend . Screen doesn’t turn on. I bought it from ebay 1200$ and i checked the serial number and it’s not a fake macbook or anything . I wanna now how i make it work and can i change it for another one from apple store

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Take it back for either a replacement or refund.

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Dec 10, 2017 10:34 AM in response to Amjood0091 In response to Amjood0091

If you bought it from eBay, you did NOT buy a new MacBook Air...

If it doesn't work, then return it to the seller. You will not be able to exchange it for another directly from Apple.


IF it is under warranty, then make an appointment at the genius bar of your local Apple Store and have it checked. It should be repaired at no charge if it's covered and hasn't been tampered with or physically damaged.

Dec 10, 2017 10:34 AM

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Question: i bought my macbook air brand new and it doesn’t turn on