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Question: VPN not working

My iPad Pro is trying to connect to the internet, but the VPN (whatever that is) keeps switching rapidly and then ends up as “off”. Because of this, my WiFi on the iPad is not working at all. I’ve already tried powering the iPad off.

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What is happening is a VPN client app is attempting to communicate to a VPN server service over the Internet and is unable to. Either because the iPad is not connected to the Internet or there is something restricting it from creating the VPN connection.


At some point, a VPN client was installed on this iPad. VPN is a means to create a secure "tunnel" between the iPad and a VPN service over the Internet. These are commonly used for business transactions where sensitive information is involved.


Is this your personal iPad or was it provided to you by your company or school? If the latter, you will need to contact their respectie IT department for assistance.


If it is yours, did you install a VPN client? If so, just delete it.

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Question marked as Apple recommended

Dec 10, 2017 11:07 AM in response to Netflix_is_awesome In response to Netflix_is_awesome

What is happening is a VPN client app is attempting to communicate to a VPN server service over the Internet and is unable to. Either because the iPad is not connected to the Internet or there is something restricting it from creating the VPN connection.


At some point, a VPN client was installed on this iPad. VPN is a means to create a secure "tunnel" between the iPad and a VPN service over the Internet. These are commonly used for business transactions where sensitive information is involved.


Is this your personal iPad or was it provided to you by your company or school? If the latter, you will need to contact their respectie IT department for assistance.


If it is yours, did you install a VPN client? If so, just delete it.

Dec 10, 2017 11:07 AM

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Question: VPN not working