Outlook sends Amazon to Junk

Question

Level 2

206 points

Outlook sends Amazon to Junk

Why would Outlook ALWAYS send Amazon order acknowledgements to the Junk folder?

I have two laptops, both running OS 10.13.2 and Outlook 365. On one laptop Amazon order acknowledgements (for new orders) are ALWAYS sent to the Junkmail folder.

Any other mail from Amazon behaves normally i.e. as expected/appropriate.

Only happens on one computer. No rules for junk mail set on either computer.

MacBook Pro with Retina display, macOS High Sierra (10.13), 15" late 2013

Posted on Dec 10, 2017 10:00 AM

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Answer 1

Dec 10, 2017 10:21 AM in response to dbs

dbs wrote:

That's the kind of answer I would expect from a Microsoft forum. Thanks so much.

You're welcome. It's very nice to be recognized for taking the time to write a polite answer and take the trouble to include a link that I think might be helpful.

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Answer 2

dbs Author

Level 2

206 points

Dec 10, 2017 10:41 AM in response to IdrisSeabright

Amazon E-mails Continually Marked as Junk - Microsoft Community

Found a sort of answer -- it's a know issue but no solution.

FYI the MS Community site is completely different from MS Support.

I concede the point that I should have looked at MS first but, honestly, I used to get better, quicker answers from Apple communities than MS. But that was many years ago and I guess Apple communities have changed a bit.

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Answer 3

dbs Author

Level 2

206 points

Dec 10, 2017 10:55 AM in response to IdrisSeabright

Yes, and my point is that the answer was found in MS Community, not the Support link you supplied.

If you try the link you posted for Support you will not find anything other than generic FAQs.

MS Communities are, like Apple Communities, where real questions get answered quickly (sometimes). Support (on both MS and Apple) is where corporate speak is king.

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