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Question: Activation lock help

I have had my ipad 2 for about 6 years. Im playing sims and all of a sudden i get this activation lock. I own no other apple devices. So i put in the user name and password i used when i set up the ipad 6 years ago, as it says to do, and it says it wont accept it? I obviously have icloud and itunes too. Im quite confused.

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Dec 10, 2017 11:01 AM in response to Chrissyxlatchem In response to Chrissyxlatchem

As you are probably already aware an Activation Lock is enabled if someone sets it because their device was lost or stolen. As such it may be possible that someone has compromised your Apple ID, and then, set the lock.


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Dec 10, 2017 11:01 AM

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Dec 10, 2017 11:31 AM in response to Tesserax In response to Tesserax

Its coming up r●●●●●@me.com

I hav no idea who this is, my apple account is obviously linked to my device with its serial number etc. I havnt erased it, or sold it, or bought it 2nd hand. It says i can take it off using icloud, which i have, however can not access it as my phone is a samsung and wont support it.

I have changed my password as well.

Dec 10, 2017 11:31 AM

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Dec 10, 2017 11:32 AM in response to Chrissyxlatchem In response to Chrissyxlatchem

Exactly the same thing happened to me about 2-3 hours ago whilst I was using it, I’ve had my iPad 2 for about 5-6 years now and it’s saying my id and password isn’t right, but it is, I spoke to Apple support and they told me there’s nothing they can do unless I show them proof of purchase which I don’t have since I bought around 6 years ago now

Dec 10, 2017 11:32 AM

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Dec 10, 2017 12:10 PM in response to robyng98 In response to robyng98

How stupid is that, i obviously dont have my receipt anymore either as it was also 5-6 years ago.

Almost feels like it was done on purpose to make us buy one of the newer ones. Im pretty annoyed they wont do anything. We have done nothing wrong and i feel screwed over

Dec 10, 2017 12:10 PM

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Dec 10, 2017 12:33 PM in response to Chrissyxlatchem In response to Chrissyxlatchem

I have booked an appointment with the local Apple store to see if they can do anything rather than talking to someone over the phone, if they can easily unlock it with proof of purchase surely they can unlock it and see in the photos and by the product code number that it is my iPad

Dec 10, 2017 12:33 PM

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Dec 11, 2017 9:08 AM in response to Chrissyxlatchem In response to Chrissyxlatchem

As I mentioned, it appears that your Apple ID has been compromised. If you bought this iPad new, directly from Apple, and are the only owner, someone else has been able to add their Apple ID and lock the device to it.

Dec 11, 2017 9:08 AM

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Dec 22, 2017 1:25 PM in response to Chrissyxlatchem In response to Chrissyxlatchem

Apple store has said that it can often occur when the iPad hasn’t been updated and it will automatically update and restart and this has caused the lock to come on after the update, however they said they don’t understand why the clue email is not mine and still won’t unlock it without proof of purchsse, what a nightmare I wouldn’t really mind it’s just the fact there is all of my family photos on there which I just want off

Dec 22, 2017 1:25 PM

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Question: Activation lock help