My iPhone X is not connecting to the internet

Question

My iPhone X is not connecting to the internet

Sometimes it does, sometimes it does not. I have ATT and software is updated. Phone is new. I was just in a place where the cell was at 3 bars and there was WiFi in the building, but in neither case could I connect to the internet. On Mail, on Safari, trying to get on Dropbox etc. I turned off the WiFi and the cell system didn't connect otherwise = I have been in that location before with no problems getting on WiFi. Of course, now that I am back home there's no wifi problem at all.

iPhone X, iOS 11.2

Posted on Dec 10, 2017 11:26 AM

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Answer 1

ProustGiulio

Level 10

210,282 points

Dec 11, 2017 3:57 AM in response to Victoria Herring

So... we can assume your issue is coming from your cellular data management.

Have you tried to use 3G instead of 4G/LTE?

Have you tried to put a different card (possibily ATT) on your device?

But again, if nothing helps, you had better contact your carrier, 'cause this is a carrier's service.

Regards

Giulio

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Answer 2

Dec 11, 2017 3:42 AM in response to ProustGiulio

I did as you suggested -- could not get on CNN using cell network [same message as before] but I could get on using WiFi. I tested cell on both sides of the house [the ATT tower has a better signal on the E side of the house, but it does work generally but not to get on the internet]

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Answer 3

ProustGiulio

Level 10

210,282 points

Dec 10, 2017 11:50 AM in response to Victoria Herring

Is your iPX able to connect to internet using cellular data (without using wifi) at home?

Regards

Giulio

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Answer 4

Dec 10, 2017 2:37 PM in response to ProustGiulio

No -- "Safari cannot open the page because it could not establish a secure connection to the server" - I'm on ATT and had 3 bars.

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Answer 5

Dec 11, 2017 4:06 AM in response to ProustGiulio

I will try that but I think you are right at least as to the carrier issue. Not being able to get on WiFi even though in a coverage area is an issue but maybe I should start with ATT = thanks.

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Answer 6

ProustGiulio

Level 10

210,282 points

Dec 11, 2017 4:45 AM in response to Victoria Herring

You're quite welcome. Pls, keep me informed.

Giulio

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Answer 7

ProustGiulio

Level 10

210,282 points

Dec 11, 2017 1:18 AM in response to Victoria Herring

Victoria, I would try this troubleshooting:

Settings>General>Reset>Reset Network Settings (you'll loose all your wifi passwords, but nothing else).

After you've done the procedure, restart your iPhone.

Try to connect to Internet without using Wifi. Then try to connect to internet via Wifi. Test.

If you still can't connect without using wifi, I think that you should contact your carrier (possibly talking to a chief technician) and explain your problem.

Please keep me informed.

Regards

Giulio

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