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Question: activation lock screen

Hi. I got an iphone 5s from somebody. actually it's a second hand iphone. now when i turn it on i face the activation lock screen. i dont have even the apple id and password and i cant contact with the last owner of the iphone. please help me to activate and using it.

iPhone 5s

Posted on


Dec 10, 2017 12:10 PM in response to Adel_Jorfi In response to Adel_Jorfi

Activation Lock Problem

If you purchased the device second-hand, then it is useless without the Apple ID and password to which it is locked. If you don't have it, can't remember it or cannot get it, then the device is useless to you. Try to get your money refunded, if you can, or take it to an Apple store for an exchange provided they will help you. If you are the original owner then take the device, a copy of your purchase receipt and identity proof to an Apple retailer where they may be able to assist you.

Find My iPhone Activation Lock

If you can't activate your iPhone - Apple Support

Hmmm, got an iPhone from somebody likely means it is a lost or stolen phone, and you have probably lost your money.

Dec 10, 2017 12:10 PM

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Question: activation lock screen