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Question: Mail received on iMac but not iPhone

My wife has an iPhone 6 which is included in a son's AT&T service. My iMac is on Spectrum's service. Last May her phone stopped receiving mail other than Google mail which we don't use. Coincidentally (??) May was about the time Spectrum took over Time Warner. I have had no interruption of mail service on my computer's Apple Mail. What must she do to get back on Apple Mail? I notice she has the Roadrunner app on her phone which duplicates Roadrunner's availability on my computer. There is no way she wants to use the RR webmail. (Anyone that has used RR webmail would understand that reluctance).

iMac, Mac OS X (10.0.x)

Posted on


Dec 11, 2017 11:44 AM in response to blountcomick In response to blountcomick

Hello blountcomick,

Thanks for reaching out to the Apple Support Communities. I understand you're having some trouble receiving email on an iPhone, and I have some information that may help.

Have a look at the article below for some helpful troubleshooting steps.

If you can’t send or receive emails on your iPhone, iPad, or iPod touch - Apple Support

If you run into any trouble, or if the symptoms persist, please reach out again.
​Best Regards.

Dec 11, 2017 11:44 AM

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Question: Mail received on iMac but not iPhone