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If your Apple Watch won't charge or it won't turn on

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Question: I see the Apple Magnetic Charging Cable icon with a green lightning symbol on the face of my watch while it is charging but when I take it off the charger it goes completely black and won't turn on, even when left on the charger for ample time.

I see the Apple Magnetic Charging Cable icon with a green lightning symbol on the face of my watch while it is charging but when I take it off the charger it goes completely black and won't turn on, even when left on the charger for ample time.

Apple Watch

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Answer:

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Follow the instructions here, including contacting Apple Support (mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider if necessary:



Be sure to use only an Apple or MFi-certified USB power adapter or third-party accessory in conjunction with the Magnetic Charging Cable or Magnetic Charging Dock when charging your Apple Watch. If you are already doing so, try using another such cable and/or power adapter (including trying an Apple iPad USB Power Adapter first, if you have access to one).

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Question marked as Apple recommended

Dec 11, 2017 2:31 AM in response to acooney12 In response to acooney12

Hi


Follow the instructions here, including contacting Apple Support (mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider if necessary:



Be sure to use only an Apple or MFi-certified USB power adapter or third-party accessory in conjunction with the Magnetic Charging Cable or Magnetic Charging Dock when charging your Apple Watch. If you are already doing so, try using another such cable and/or power adapter (including trying an Apple iPad USB Power Adapter first, if you have access to one).

Dec 11, 2017 2:31 AM

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Question: I see the Apple Magnetic Charging Cable icon with a green lightning symbol on the face of my watch while it is charging but when I take it off the charger it goes completely black and won't turn on, even when left on the charger for ample time.