App Store does not show correct option for the app ("Open" or "Update")

Question

Level 1

8 points

App Store does not show correct option for the app ("Open" or "Update")

I have experienced with my app several times the following behaviour:
1) The new version of app is released.

2) I go to the AppStore. There is "Update" button visible.

3) I update the app, so the button changes to "Open".

4) The app is not actually updated. And when I go to the iPhone settings and check the version of the app, it is still the old one.

This happened not only for me, and seems to happen only with this app.

What can be the issue? Is it an AppStore bug, or is it the problem with my app? If the latter, how can I fix it?

Thanks in advance.

Posted on Dec 10, 2017 11:54 PM

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Answer 1

brenden dv

Community Specialist

Dec 11, 2017 12:14 PM in response to tomkou4

Hi tomkou4!

I understand that you are unable to update an app, and I'm happy to help. Try signing out of the App Store and signing back in using these instructions:

1. Go to Settings.

2. Tap on your name at the top of the screen.

3. Tap on iTunes & App Store.

4. Tap on your Apple ID, and tap Sign Out.

5. Sign back in and attempt to update again.

Thanks for using Apple Support Communities.

Cheers!

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Answer 2

tomkou4 Author

Level 1

8 points

Dec 12, 2017 2:21 AM in response to brenden dv

That definitely works. But I was more interested in how to prevent this in future. Because this issue occurred with 2 versions. Don't really want to sign out/sign in or delete app every time there is an update.

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