Is there any way to clear the iCloud and provide a new account. We do not recall the security question and have no alternate device using the attached email to receive apples email.
Apple Pay, iOS 8.1.3
I did and they have fixed the problem. Totally understand the security and this was an unusual case because it belonged to my 12 yo daughter who because she was too young to officially hold an iCloud account entered a different birthday then forgot it.
Apple were brilliant and it’s all sorted.
Perhaps this article will help:
If your Apple ID is locked or disabled - Apple Support
You may need to contact Apple Support:
My iCloud account has been locked and I have no alternate hardware to receive their email
