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Question: Some videos/photos cannot be sent from iOS 11 to iOS 10 device

I am trying to send some videos and photos from an iPhone 8 Plus with iOS 11.2 to an iPhone 7 with iOS 10.3.3, via AirDrop, and the 8 Plus gets stuck at "Converting" some cases.


Has anyone experienced this issue?


Note: Some photos work without issues but for the videos this issue happens with all of them.

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Dec 11, 2017 10:41 AM in response to andrei272 In response to andrei272

Your iPhone 8 Plus may be set to take videos in the new HEVC format. Then the videos will need to be converted, when you want to air drop them, and the conversion will require additional space.

See this document on how to set the iPhone settings, so the media files will be stored in format, that you can use on both your devices: Using HEIF or HEVC media on Apple devices - Apple Support

Dec 11, 2017 10:41 AM

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Question: Some videos/photos cannot be sent from iOS 11 to iOS 10 device