icloud and apple id locked, can't login through security questions

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icloud and apple id locked, can't login through security questions

passed my ipad to grandpa. somehow he lost the psw for apple id and icloud (they are both linked). when trying to recover account, birthday date is wrong too. i know the psw of @icloud but it says that account is locked. what is my option?

iPad 2 Wi-Fi + Cellular

Posted on Dec 11, 2017 4:03 AM

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Answer 1

Eric Root

Level 10

684,027 points

Dec 11, 2017 12:50 PM in response to shouldicare

If necessary, there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.

Apple Support using Twitter

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Answer 2

javaliga

Level 10

119,391 points

Dec 11, 2017 7:10 AM in response to shouldicare

Perhaps this article will help:

If your Apple ID is locked or disabled - Apple Support

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