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User profile for user: fyallboy
fyallboy Author
User level: Level 1
24 points

Safari spinning wheel

Since installing Sierra iOS Safari has been regularly hanging up with the spinning wheel, meaning I have to force quit. Anybody had the same issues?

iMac, macOS High Sierra (10.13.1)

Posted on Dec 11, 2017 4:03 AM

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13 replies
User profile for user: dominic23
dominic23
User level: Level 10
83,904 points

Jan 10, 2018 2:56 AM in response to fyallboy

1. Uninstall CleanMyMac3 and test.

http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-3


2. Temporarily disable Safari extension Dashlane and test.


3. Backup your Mac.


Force Quit Safari.

Close all windows and quit all applications.

Hold "option" key down and click "Go" menu in the Finder menu bar.

Library will appear between “Home” and “Computer” entries in the dropdown.

Select "Library" from the dropdown.

Click the “List” view button in the Finder toolbar.

Move these files to trash and test.


3.1. Scroll down the list, click open the Safari folder, select History files and LastSession.plist

User uploaded file

Right click on it and choose “Move to Trash”.


3.2. Scroll down the list and click open the Saved Application State folder.


User uploaded file

You should see the com.apple Safari.savedState folder.

User uploaded file

Right click on it and choose “Move to Trash”.


4. Close Finder window.

Restart and relaunch Safari.

Test.


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User profile for user: dominic23
dominic23
User level: Level 10
83,904 points

Dec 11, 2017 4:58 AM in response to fyallboy

Go step by step and test.



1. Delete Caches and test.


Close all windows and quit all applications.

Hold "option" key down and click "Go" menu in the Finder menu bar.

Select "Library" from the dropdown.


Library > Caches > com.apple.Safari

Right click the com.apple.Safari file and select "Move To Trash.

Close windows and relaunch Safari.



2. Delete com.apple.Safari.plist file and test.


Backup your Mac.

Empty the Trash.

Quit all applications.

Hold the option key down and click the "Go" menu in the Finder menu bar.


Select "Library" from the drop down.


Library > Preferences > com.apple.Safari.plist

Right click on it and select "Move it to Trash".


Restart and relaunch Safari. Click “Start using Safari” link at the bottom.


If this doesn’t help, “Put Back” the com.apple.Safari.plist


Right click on the Trash icon in the Dock and select “Open”.

Right click on the com.apple.Safari.plist and select “Put Back”.

Choose”Replace”.


3. If Safari doesn‘t load a page or webpage items are missing

https://support.apple.com/en-us/HT204098


4. If Safari is slow, stops responding, quits unexpectedly, or has other issues

https://support.apple.com/en-us/HT203353



5. Sometimes third party software can cause this kind of a problem.

Please run EtreCheck and post the report here.

https://etrecheck.com


Download it, open Downloads folder, click on it to open and select ”Open”.

Select a problem from the “Choose a problem” popup menu box, and then “Start EtreCheck” in the dialog.

Click “Share Report” button in the toolbar, select “Copy to Clipboard”, and then paste it when you reply.

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,015 points

Dec 15, 2017 5:14 PM in response to fyallboy

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.


Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.


Safari Corruption See post by Linc Davis

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User profile for user: fyallboy
fyallboy Author
User level: Level 1
24 points

Jan 10, 2018 2:27 AM in response to Eric Root

EtreCheck version: 3.4.6 (460)

Report generated 2018-01-10 21:23:18

Download EtreCheck from https://etrecheck.com

Runtime: 3:13

Performance: Good


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Beachballing

Description:

Beachballing intermittently on Safari. App store opens but every time I click on updates it beachballs and I have to force quit. I also now cannot see any of names on the log in screen as the text has been replaced by ??????


Hardware Information: ⓘ

iMac (27-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,2

1 3.4 GHz Intel Core i5 (i5-4670) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n/ac

iCloud Quota: 31.67 GB available


Video Information: ⓘ

NVIDIA GeForce GTX 775M - VRAM: 2 GB

iMac 2560 x 1440


Disk Information: ⓘ

APPLE SSD SD0128F disk1: (121.33 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk1s2) <not mounted> [CoreStorage Container]: 120.99 GB

(disk1s3) <not mounted> [Boot]: 134 MB


APPLE HDD ST1000DM003 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 999.35 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


USB Information: ⓘ

USB30Bus

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


Virtual disks: ⓘ

Macintosh HD (disk2 - Journaled HFS+) / [Startup]: 1.11 TB (768.91 GB free)

Physical disk: disk1s2 120.99 GB Online

Physical disk: disk0s2 999.35 GB Online

Time Machine Backups (disk3s2 - Case-sensitive Journaled HFS+) /Volumes/Time Machine Backups : 1.98 TB (1.36 TB free)

Physical disk: Disk Image 1.98 TB (1.36 TB free)


System Software: ⓘ

macOS High Sierra 10.13.2 (17C88) - Time since boot: about 15 hours


Gatekeeper: ⓘ

Mac App Store and identified developers


System Launch Agents: ⓘ

[not loaded] 4 Apple tasks

[loaded] 182 Apple tasks

[running] 104 Apple tasks


System Launch Daemons: ⓘ

[failed] com.apple.nsurlsessiond.plist (Apple, Inc. - installed 2017-12-02)

[not loaded] 36 Apple tasks

[loaded] 175 Apple tasks

[running] 119 Apple tasks


Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-02-12) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-02-18) [Lookup]

[loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2016-02-16) [Lookup]


Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-02-18) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-02-18) [Lookup]

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2016-02-16) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-11-18) [Lookup]

[failed] com.adobe.fpsaud.plist (? 2afb3af7 bda8713f - installed 2016-06-14) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-12-11) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e cf9ce3fb - installed 2014-02-26) [Lookup]


User Launch Agents: ⓘ

[failed] com.google.keystone.agent.plist (Google Inc. - installed 2015-08-06) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-12-11) [Lookup]


User Login Items: ⓘ

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2018-01-03)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

(null) SMLoginItem - Hidden (Dashlane - installed 2017-12-21)

(~/.Trash/Dashlane 07-52-53-803.app/Contents/Library/LoginItems/DashlaneAgent.app)

(null) SMLoginItem - Hidden (Dashlane - installed 2017-12-11)

(~/.Trash/Dashlane.app/Contents/Library/LoginItems/DashlaneAgent.app)

LaunchSnipHelper SMLoginItem - Hidden (? 0 - installed 2016-09-10)

(/Applications/Snip.app/Contents/Library/LoginItems/LaunchSnipHelper.app)

(null) SMLoginItem - Hidden (Dashlane - installed 2018-01-04)

(~/.Trash/Dashlane 20-08-39-123.app/Contents/Library/LoginItems/DashlaneAgent.app)

goproapp.devicedetection SMLoginItem - Hidden (Woodman Labs, Inc. - installed 2017-01-15)

(/Applications/Quik.app/Contents/Library/LoginItems/goproapp.devicedetection.ap p)

(null) SMLoginItem - Hidden (Dashlane - installed 2018-01-04)

(/Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAgent.app)


Internet Plug-ins: ⓘ

AdobeAAMDetect: 3.0.0.0 (installed 2016-02-16) [Lookup]

FlashPlayer-10.6: 22.0.0.192 (installed 2016-06-18) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-02)

AdobePDFViewerNPAPI: 15.020.20039 (installed 2016-10-01) [Lookup]

AdobePDFViewer: 15.020.20039 (installed 2016-10-01) [Lookup]

Flash Player: 22.0.0.192 (installed 2016-06-18) Cannot contact Adobe

SharePointBrowserPlugin: 14.7.7 (installed 2017-11-20) [Lookup]

Silverlight: 5.1.50901.0 (installed 2016-11-15) [Lookup]


Safari Extensions: ⓘ

[enabled] Dashlane - Dashlane Inc. - http://www.dashlane.com (installed 2017-12-27)


3rd Party Preference Panes: ⓘ

Flash Player (installed 2016-06-14) [Lookup]


Time Machine: ⓘ

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 1.11 TB Disk used: 342.92 GB

Destinations:

TimeMachineBackup [Network]

Total size: 1.98 TB

Total number of backups: 109

Oldest backup: 5/9/15, 3:10 pm

Last backup: 24/5/17, 7:07 pm

Size of backup disk: Adequate

Backup size 1.98 TB > (Disk used 342.92 GB X 3)


Top Processes by CPU: ⓘ

5% WindowServer

5% Safari

4% kernel_task

2% com.apple.WebKit.WebContent

1% AppleSpell


Top Processes by Memory: ⓘ

980 MB kernel_task

423 MB Safari

398 MB com.apple.WebKit.WebContent

351 MB com.apple.WebKit.WebContent

306 MB com.apple.WebKit.WebContent


Top Processes by Network Use: ⓘ

Input Output Process name

612 MB 258 MB kernel_task

1 MB 65 KB mDNSResponder

233 KB 52 KB com.apple.WebKit.Networking

125 KB 14 KB netbiosd

38 KB 51 KB apsd


Top Processes by Energy Use: ⓘ

8.14 Safari

6.98 WindowServer

3.70 com.apple.WebKit.WebContent

2.28 ReportCrash


Virtual Memory Information: ⓘ

1.74 GB Available RAM

52 MB Free RAM

6.26 GB Used RAM

1.69 GB Cached files

194 MB Swap Used


Software installs (last 30 days): ⓘ

WD My Cloud: (installed 2018-01-04)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events): ⓘ

2018-01-10 21:21:37 nsurlsessiond Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSURL initFileURLWithPath:]: nil string parameter'

terminating with uncaught exception of type NSException

abort() called

2018-01-10 20:38:45 com.apple.WebKit.WebContent High CPU use [Open] [Details]

2018-01-10 20:08:59 App Store.app Hang [Open]

2018-01-10 18:27:12 locationd Crash [Open]

2018-01-10 17:16:15 Safari.app Hang [Open]

Reply
User profile for user: DugE
DugE
User level: Level 1
9 points

Mar 8, 2018 9:44 AM in response to lsjrlsjr

I notified Dashlane of this issue and for 3 months exchanged emails with their tech group. I/we tried everything under their tutelage...Ultimately, they said try Safari Technology Preview (I told them that the same issue is present with STP). I simply couldn't waste anymore time and didn't respond to their tech email "did this solve the problem?" after I repeatedly said it did not. Result: started using Chrome and other browsers because I like Dashlane but then subscribed to 1Password which works perfectly on Safari. Just this morning, because I like key Dashlane features that 1Password does not have, I unchecked the 1P extension and activated the DL extension on Safari, just to see if something changed, and...yes the lovely spinning beachball returned immediately while opening web pages...It's Dashlane.

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Safari spinning wheel

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