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the email states the account has been locked due to suspicious transaction attempts and it is asking us to hit the "verify my account" button on the email. How do we verify ?
It's a scam. Do not respond. Apple will always address you by your real name and the sent-from address will be @apple.com.
Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support
if the email does not identify you with the full name you have on file with Apple and instead addresses you as dear customer, dear email@domian.com, etc. then it's fake. Apple will only send emails your name e.g. Dear Jimmy Cmpit (and in my case it's usually followed by a cease and desist warning.)
Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams
https://support.apple.com/en-us/HT204759
If you see an unfamiliar charge see this link:
https://support.apple.com/en-us/HT201382
To report fraud to Apple see this link:
We received a suspicious email from "Apple support"
