Iphone update apps

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Level 1

4 points

Iphone update apps

I have problem updating apps on appstore becouse I tryed netflix free 1 month and disnt cancle subscrition plus there is no money on my visa and so on. Tryed canceling subscription but there is no option for that on iphone or itunes on pc. Cant edit payment info to none. I dont want to create new account becouse of backup data on icloud. Can someone help

iPhone 6, iOS 11.2

Posted on Dec 11, 2017 5:35 AM

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Answer 1

i_rina

Community Specialist

Dec 11, 2017 6:46 PM in response to Jopabegin

Hi Jopabegin,

I understand that you started a trial subscription for Netflix, and now that it's tried to charge your account with no available funds, you're unable to update any apps or choose "none" for your payment. I'm happy to provide some help for this issue.

I recommend checking the following article to manage your subscriptions:

View, change, or cancel your subscriptions - Apple Support
And the article below to help with your billing issue:
If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - Apple Support
Thanks for using the Apple Support Communities. Cheers!

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