Can it be fixed??

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Level 1

4 points

Can it be fixed??

My screen is smashed, sent to EE for repair. They said couldn't be done as Apple don't supply individual parts. Wanted to charge me £230 for a new phone. Apple online says screens can be replaced for £25. Made an appointment at an Apple Store but will I get told it can't be replaced again?

Posted on Dec 11, 2017 9:36 AM

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Answer 1

deggie

Level 10

167,177 points

Dec 11, 2017 9:38 AM in response to Flashpyke

If only the screen is damaged Apple can replace it but it sounds like there is also damage to the frame and possibly logic board, etc. If that is the case you will be charged for an out-of-warranty replacement.

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Answer 2

Tesserax

Level 10

148,453 points

Dec 11, 2017 9:40 AM in response to Flashpyke

If you still have an active AppleCare+ warranty on your iPhone, it may be eligible for their accidental damage coverage. Which, as you noted the cost for. It will be up to the Apple Genius Bar technician to examine your phone and decide if it will be covered so no one here at the ASC can tell you for sure one way or the other.

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