Put printer back online

Some background info. I did the erase/install of HS on all 3 computers in late Nov. Subsequently my old multifunction

printer (Brother) lost WiFi capability, and was recycled. I picked up this Canon MF733Cdw on sale at a local big box retailer. Everything set up and was working just fine. HS had been updated with all required patches, to that point. Last week I was gone for a few days and powered off the 2 iMacs. The MBA was also powered off. I arrived home yesterday and powered up the iMacs, and discovered an Apple update ready. I did not think to check printer/scanner functionality before updating the 3 computers. Subsequent to updating I tried to print something, and discovered that on all 3 computers the printer was Offline. So here we are.

Here's the Etrecheck report. I just noticed that com.apple.cdpd.plist is not loading. No idea what that means. Google isn't helpful there. The PIA launch agent is also reported to fail to launch, however the app works just fine when I manually launch it. And Time Machine does back up, just that I use a scheduler.

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-11 11:07:27

Download EtreCheck from https://etrecheck.com

Runtime: 2:03

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Printer

Hardware Information:ⓘ

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 3.2 GHz Intel Core i5 (i5-3470) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: Unknown

iCloud Quota: 44.92 GB available

Video Information:ⓘ

NVIDIA GeForce GTX 675MX - VRAM: 1 GB

iMac 2560 x 1440

Disk Information:ⓘ

APPLE HDD WDC WD10EALX-408EA0 disk1: (1 TB) (Rotational)

[Show SMART report]

EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk1s2) <not mounted> [CoreStorage Container]: 999.35 GB

(disk1s3) <not mounted> [Recovery]: 650 MB

APPLE SSD SM128E disk0: (121.33 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 120.99 GB

(disk0s3) <not mounted> [Boot]: 134 MB

USB Information:ⓘ

USB20Bus

hub_device

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

USB20Bus

hub_device

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB30Bus

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Virtual disks:ⓘ

Macintosh HD (disk2 - Journaled HFS+) / [Startup]: 1.11 TB (840.82 GB free)

Encrypted AES-XTS (Unlocked)

Physical disk: disk0s2 120.99 GB Online

Physical disk: disk1s2 999.35 GB Online

System Software:ⓘ

macOS High Sierra 10.13.2 (17C88) - Time since boot: less than an hour

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Applications/VMware Fusion.app

[not loaded] com.vmware.kext.vmci (10.0.1) [Lookup]

[not loaded] com.vmware.kext.vmioplug.17.1.2 (10.0.1) [Lookup]

[not loaded] com.vmware.kext.vmnet (10.0.1) [Lookup]

[not loaded] com.vmware.kext.vmx86 (10.0.1) [Lookup]

/Library/Application Support/Intego/Extensions

[loaded] com.intego.netbarrier.kext.monitor (10.9.4 - SDK 10.8) [Lookup]

[loaded] com.intego.netbarrier.kext.network (10.9.4 - SDK 10.8) [Lookup]

[loaded] com.intego.netbarrier.kext.process (10.9.4 - SDK 10.8) [Lookup]

[loaded] com.intego.virusbarrier.kext.realtime (10.9.14 - SDK 10.8) [Lookup]

/Library/Extensions

[loaded] com.malwarebytes.mbam.rtprotection (3.1 - SDK 10.12) [Lookup]

System Launch Agents:ⓘ

[failed] com.apple.cdpd.plist (Apple, Inc. - installed 2017-12-01)

[not loaded] 8 Apple tasks

[loaded] 183 Apple tasks

[running] 98 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 35 Apple tasks

[loaded] 190 Apple tasks

[running] 105 Apple tasks

Launch Agents:ⓘ

[running] com.intego.commonservices.integomenu.plist (INTEGO - installed 2017-11-19) [Lookup]

[loaded] com.intego.commonservices.taskmanager.plist (INTEGO - installed 2017-11-19) [Lookup]

[loaded] com.intego.commonservices.uninstaller.plist (INTEGO - installed 2017-11-19) [Lookup]

[running] com.intego.netbarrier.alert.plist (INTEGO - installed 2017-11-19) [Lookup]

[running] com.intego.netupdate.agent.plist (INTEGO - installed 2017-11-19) [Lookup]

[running] com.intego.virusbarrier.alert.plist (INTEGO - installed 2017-11-19) [Lookup]

[running] com.intego.virusbarrier.events.plist (INTEGO - installed 2017-11-19) [Lookup]

[running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-11-20) [Lookup]

[failed] com.privateinternetaccess.osx.PIA-VPN.plist (? 87063a21 53eb995e - installed 2017-11-19) [Lookup]

[running] jp.co.canon.ScanGearMF.appl.Canon-MF-Scan-Agent.plist (Canon Inc. - installed 2017-12-11) [Lookup]

[running] jp.co.canon.ScanGearMF.appl.Canon-MFSU-Agent.plist (Canon Inc. - installed 2017-12-11) [Lookup]

Launch Daemons:ⓘ

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a56d5fc2 - installed 2017-10-25) [Lookup]

[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-12-01)

[running] com.intego.commonservices.daemon.integod.plist (INTEGO - installed 2016-06-07) [Lookup]

[running] com.intego.commonservices.daemon.taskmanager.plist (INTEGO - installed 2017-09-19) [Lookup]

[loaded] com.intego.commonservices.icalserver.plist (INTEGO - installed 2016-06-07) [Lookup]

[loaded] com.intego.commonservices.metrics.kschecker.plist (INTEGO - installed 2017-09-19) [Lookup]

[loaded] com.intego.netbarrier.daemon.logger.plist (INTEGO - installed 2017-09-23) [Lookup]

[running] com.intego.netbarrier.daemon.monitor.plist (INTEGO - installed 2017-09-23) [Lookup]

[running] com.intego.netbarrier.daemon.plist (INTEGO - installed 2017-09-23) [Lookup]

[running] com.intego.netupdate.daemon.plist (INTEGO - installed 2017-09-21) [Lookup]

[loaded] com.intego.virusbarrier.daemon.emlparser.plist (INTEGO - installed 2017-09-23) [Lookup]

[running] com.intego.virusbarrier.daemon.logger.plist (INTEGO - installed 2017-09-23) [Lookup]

[running] com.intego.virusbarrier.daemon.plist (INTEGO - installed 2017-09-23) [Lookup]

[running] com.intego.virusbarrier.daemon.realtime.plist (INTEGO - installed 2017-09-23) [Lookup]

[running] com.intego.virusbarrier.daemon.scanner.plist (INTEGO - installed 2017-09-23) [Lookup]

[running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-11-20) [Lookup]

[running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-11-20) [Lookup]

[running] com.tclementdev.timemachineeditor.scheduler.plist (Thomas CLEMENT - installed 2017-09-20) [Lookup]

User Launch Agents:ⓘ

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-11-19) [Lookup]

User Login Items:ⓘ

CloudKitJS Callback URL SMLoginItem - Hidden (AgileBits Inc. - installed 2017-11-19)

(/Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper. app)

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-19) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-10)

Flash Player: 27.0.0.187 (installed 2017-11-19) [Lookup]

PepperFlashPlayer: 27.0.0.187 (installed 2017-11-19) [Lookup]

Safari Extensions:ⓘ

[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2017-11-20)

[enabled] 1Password - AgileBits - https://agilebits.com/onepassword (installed 2017-11-19)

3rd Party Preference Panes:ⓘ

Flash Player (installed 2017-10-25) [Lookup]

Time Machine:ⓘ

Skip System Files: NO

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 1.11 TB Disk used: 271.00 GB

Destinations:

Data [Network]

Total size: 2.00 TB

Total number of backups: 14

Oldest backup: 11/23/17, 4:58 PM

Last backup: 12/10/17, 10:13 PM

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 271.00 GB X 3)

Top Processes by CPU:ⓘ

3% WindowServer

2% kernel_task

1% mds

1% mdworker

1% mdworker

Top Processes by Memory:ⓘ

731 MB kernel_task

126 MB virusbarriers

96 MB mds_stores

91 MB WindowServer

89 MB com.apple.photos.ImageConversionService

Top Processes by Network Use:ⓘ

Input Output Process name

253 KB 21 KB mDNSResponder

22 KB 20 KB apsd

14 KB 6 KB cloudd

5 KB 908 B 2BUA8C4S2C.com.agilebits.onepassword4-helper

4 KB 1 KB assistantd

Top Processes by Energy Use:ⓘ

5.96 WindowServer

1.04 RTProtectionDaemon

0.74 opendirectoryd

0.36 ruby

Virtual Memory Information:ⓘ

5.09 GB Available RAM

3.03 GB Free RAM

2.91 GB Used RAM

2.06 GB Cached files

0 B Swap Used

Software installs (last 30 days):ⓘ

Mac Internet Security X9: (installed 2017-11-19)

com.intego.virusbarrier.definitions: (installed 2017-11-19)

1Password: (installed 2017-11-19)

Adobe Flash Player: (installed 2017-11-19)

Adobe Pepper Flash Player: (installed 2017-11-19)

Malwarebytes for Mac: (installed 2017-11-20)

VirusBarrierDefinitions: (installed 2017-11-21)

Speedtest: 1.3 (installed 2017-11-21)

LanScan: 4.3 (installed 2017-11-21)

iNet Network Scanner: 2.4.4 (installed 2017-11-21)

EasyFind: 4.9.3 (installed 2017-11-21)

Disk Doctor: 3.8 (installed 2017-11-21)

Shanghai Mahjong: 1.3 (installed 2017-11-21)

TimeMachineEditor: (installed 2017-11-21)

VirusBarrierDefinitions: (installed 2017-11-26)

Canon MF Printer Driver: 10.9.0 (installed 2017-11-29)

Canon ScanGear MF: 2.10.0 (installed 2017-11-29)

LanScan: 4.3.1 (installed 2017-12-01)

LanScan: 4.3.2 (installed 2017-12-02)

VirusBarrierDefinitions: (installed 2017-12-03)

Disk Doctor: 3.9 (installed 2017-12-05)

Canon MF Printer Driver: 10.9.0 (installed 2017-12-11)

Canon ScanGear MF: 2.10.0 (installed 2017-12-11)

Install information may not be complete.

Yes, that is exactly what I did on iMac #1. I then added back the via the IP address with IPP protocol selected. HS did install it, but only the printing function. Scan and Fax functionality are not there. So I reset it once again and this time tried setting it up with the Air Print option. HS did install it, but only the printing function. Scan and Fax functionality are not there.

I also tried reinstalling the printer and scanner drivers. That did not work. I still have a printer but no scan/fax functionality.

BTW, I also need to be able to have the printer/scanner functionality available when I power up my MBA.

I just ran Etrecheck. It shows the scanner launch agents as running.

I am well aware of the opinions re: security SW, having started a discussion on the very subject recently. Be advised that my other iMac and MBA have no security SW whatsoever. They have barebones set ups. Those other 2 computers are experiencing the same printer/scanner problem as iMac #1.

If I delete com.apple.cdpd.plist will the OS reinstall it and load it properly?

My MBA has a bare bones HS installation with no security SW, no nothing other than what comes with HS. I reset the printer and predictably it disappeared. With the previous printer/scanner set up the OS found the drivers on my network. This time that didn't work. I had to download the drivers. Printers & Scanners shows only the printer, with the scanner button missing. So I am going to assume that Old Toad is correct, that Apple broke the scanner functionality with this latest update.

I tried vuescan on the MBA. And since no good deed goes unpunished, it can't find the scanner. Something else to debug.

The scanner is brand new and one of Canon's latest models. I did reboot it and that allowed VueScan to find it. However, I still can't scan. I emailed the log file to VueScan and he reported that something on my network is blocking the scanner. The is very odd, because it was working just fine, until Apple broke it. The FW on the computer is off. There is no security SW of any kind. The WAP that the scanner is talking to is a Time Capsule. And as I reported previously, I can see it just fine from the computer.

One other thing. Canon reports their drivers are for HS. However the version isn't reported.