What is error 4MEM/61/40000000:0x80a82390?

Question

AllanW6 Author

Level 1

8 points

What is error 4MEM/61/40000000:0x80a82390?

Hardware Test returns an alert with the code 4MEM/61/40000000:0x80a82390. What does this mean, please?

iMac, macOS High Sierra (10.13.1)

Posted on Dec 11, 2017 9:29 AM

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Answer 1

den.thed

Level 9

77,158 points

Dec 12, 2017 9:47 AM in response to AllanW6

1. click Remove/Report on

2. check the SMART status of your HDD

3. open your Activity Monitor and quit any processes that are showing in red.

4. and re-run EtreCheck.

Now then, if the only thing in the new report is processes killed due to insufficient RAM.

Reinstall at least 1 or both of those Crucial modules, then test and re-run the EtreCheck report.

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Answer 2

AllanW6 Author

Level 1

8 points

Dec 12, 2017 8:48 AM in response to den.thed

Report attached below; unfortunately most of it doesn't mean a thing to me, as I said I am not at all technical. Very grateful for anything you may be able to suggest.

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-12 16:38:30

Download EtreCheck from https://etrecheck.com

Runtime: 7:20

Performance: Below Average

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.

Problem: Beachballing

Hardware Information: ⓘ

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n

iCloud Quota: 21.15 GB available

Video Information: ⓘ

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440

Disk Information: ⓘ

APPLE HDD ST3000DM001 disk0: (3 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 3.00 TB (2.50 TB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB20Bus

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB30Bus

Seagate BUP Slim SL

BUP Slim SL disk1: (1 TB)

EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Seagate Backup Plus Drive (disk1s2 - Case-sensitive Journaled HFS+) /Volumes/Seagate Backup Plus Drive : 999.86 GB (399.60 GB free)

GenesysLogic USB3.0 Hub

Apple Inc. MacBook Air SuperDrive

GenesysLogic USB2.0 Hub

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

System Software: ⓘ

macOS High Sierra 10.13.1 (17B1003) - Time since boot: about one hour

Gatekeeper: ⓘ

Mac App Store and identified developers

Possible adware: ⓘ

Unknown file: ~/Library/LaunchAgents/com.appstart.AppStart.plist

~/Library/Application Support/AppPolicy/AppStart -i -c 0 -isn 363F30E3-77C0-4C3E-82DA-EEC8375B418E

One possible adware file found. [Remove/Report]

Kernel Extensions: ⓘ

/Library/Extensions

[loaded] com.seagate.driver.PowSecDriverCore (5.2.7 (26995) - SDK 10.4) [Lookup]

/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.7 (26995) - SDK 10.4) [Lookup]

[loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.7 (26995) - SDK 10.5) [Lookup]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.7 (26995) - SDK 10.4) [Lookup]

/System/Library/Extensions

[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Lookup]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 169 Apple tasks

[running] 79 Apple tasks

[killed] 32 Apple tasks

32 processes killed due to insufficient RAM

System Launch Daemons: ⓘ

[failed] com.apple.Kerberos.kdc.plist (Apple, Inc. - installed 2017-10-25)

[not loaded] 37 Apple tasks

[loaded] 183 Apple tasks

[running] 83 Apple tasks

[killed] 26 Apple tasks

26 processes killed due to insufficient RAM

Launch Agents: ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-13) [Lookup]

[running] com.canon.MFManager.plist (? 8a8296d7 ec1bc3f3 - installed 2015-12-19) [Lookup]

[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (? e5b56ea9 77024e44 - installed 2016-09-19) [Lookup]

[loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-11-20) [Lookup]

[running] com.epson.eventmanager.agent.plist (? cd93600d 3b1d3aeb - installed 2016-09-19) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? ac453fe1 72ac4dde - installed 2017-10-24) [Lookup]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-13) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-13) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-27) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-07)

[not loaded] com.cardosystems.cardo-updater.plist (? 0 ? - installed 2015-10-28) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-06) [Lookup]

[running] com.seagate.TBDecorator.plist (? 595582c 212092b1 - installed 2015-11-02) [Lookup]

User Launch Agents: ⓘ

[running] com.amazon.music.plist (? 7c73c27a a844d76e - installed 2017-07-21) [Lookup]

[loaded] com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.A00798FE-ABF3-46C4-AB59-318 4B58475A6.plist (Apple, Inc. - installed 2017-11-07)

[running] com.appstart.AppStart.plist (? 38f03cce a0f2633d - installed 2016-09-10) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]

[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-11-03) [Lookup]

User Login Items: ⓘ

TomTom Sports Connect Launcher Application

(/Applications/TomTom Sports Connect.app/Contents/Resources/TomTom Sports Connect Launcher.app)

Launch Nikon Message Center 2 Application

(/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)

Internet Plug-ins: ⓘ

NP_2020Player_WEB: 5.0.94.0 (installed 2011-10-26) [Lookup]

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-12-01) [Lookup]

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]

Silverlight: 5.1.50901.0 (installed 2017-07-24) [Lookup]

AmazonMP3DownloaderPlugin101749: Unknown

QuickTime Plugin: 7.7.3 (installed 2017-10-25)

Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]

PepperFlashPlayer: 27.0.0.187 (installed 2017-11-15) [Lookup]

AdobePDFViewer: 18.009.20050 (installed 2017-12-01) [Lookup]

CANONiMAGEGATEWAYDL: 2.1.0.1 (installed 2006-04-21) [Lookup]

CANONiMAGEGATEWAYLI: 2.1.0.1 (installed 2006-04-21) [Lookup]

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-10-24) Check version

Safari Extensions: ⓘ

[enabled] Pouch - Pouch - https://www.joinpouch.com/ (installed 2017-10-07)

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-11-27) [Lookup]

Java (installed 2017-10-24) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 3.00 TB Disk used: 501.39 GB

Destinations:

Seagate Backup Plus Drive [Local]

Total size: 999.86 GB

Total number of backups: 49

Oldest backup: 15/04/2017, 20:53

Last backup: 11/12/2017, 17:25

Size of backup disk: Too small

Backup size 999.86 GB < (Disk used 501.39 GB X 3)

Top Processes by CPU: ⓘ

69% UserEventAgent

25% kernel_task

9% Finder

7% WindowServer

2% com.apple.WebKit.WebContent

Top Processes by Memory: ⓘ

9.12 GB kernel_task

1.39 GB UserEventAgent

130 MB com.apple.WebKit.WebContent

129 MB com.apple.WebKit.WebContent

73 MB Mail

Top Processes by Network Use: ⓘ

Input Output Process name

531 KB 116 KB mDNSResponder

156 KB 145 KB com.apple.WebKit.Networking

185 KB 57 KB Mail

8 KB 6 KB apsd

6 KB 2 KB netbiosd

Top Processes by Energy Use: ⓘ

92.50 UserEventAgent

12.16 Finder

5.56 WindowServer

2.90 com.apple.WebKit.WebContent

Virtual Memory Information: ⓘ

885 MB Available RAM

95 MB Free RAM

15.14 GB Used RAM

789 MB Cached files

9.30 GB Swap Used

Software installs (last 30 days): ⓘ

Adobe Flash Player: (installed 2017-11-15)

Adobe Pepper Flash Player: (installed 2017-11-15)

Adobe Acrobat Reader DC (18.009.20044): (installed 2017-11-15)

EPSON Software Updater: (installed 2017-11-20)

OneDrive: 17.3.7078 (installed 2017-11-20)

TomTom Sports Connect: (installed 2017-11-30)

Adobe Acrobat Reader DC (18.009.20050): (installed 2017-12-01)

Adobe Flash Player: (installed 2017-12-12)

Install information may not be complete.

Files deleted by EtreCheck: ⓘ

2017-12-12 16:20:20 - ~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist - Unknown

2017-12-12 16:20:20 - ~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist - Unknown

2017-12-12 16:20:20 - ~/Library/LaunchAgents/com.onlineapplicationrequest.AppRequest.plist - Unknown

2017-12-12 16:20:56 - ~/Library/LaunchAgents/com.Wondershare.TunesGoWatchDemo.plist - Unknown

2017-12-12 16:20:56 - com.adobe.ARM.[...].plist - Unknown

2017-12-12 16:20:56 - ~/Library/LaunchAgents/com.amazon.cloud-player.plist - Unknown

2017-12-12 16:20:56 - ~/Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist - Unknown

2017-12-12 16:20:56 - ~/Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.scheduledScan.plist - Unknown

2017-12-12 16:20:56 - ~/Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.trashWatcher.plist - Unknown

2017-12-12 16:20:56 - ~/Library/LaunchAgents/com.seagate.dashboard.plist - Unknown

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Answer 3

den.thed

Level 9

77,158 points

Dec 12, 2017 3:18 AM in response to AllanW6

It is a RAM Module Memory Error.

Exactly which year model iMac do you have..?

Are having problems with starting up or running your iMac..?

Did you added or replace the RAM in your iMac with third party modules...?

If you did add or replace the RAM modules in your iMac, what was Brand and Spec's of those modules...?

It would also help a lot, if you ran and posted an EtreCheck report.

http://etrecheck.com/

Reply

Answer 4

AllanW6 Author

Level 1

8 points

Dec 12, 2017 3:24 AM in response to den.thed

iMac is 2012 and has been running slowly, sometimes freezing, lately. I added two third party modules when I first bought the machine (don't know the brand or specs) and haven't seen any problems until now. I'm not at all technical I'm afraid so don't know what an EtreCheck report is or how to generate it. Today my Mac seems to be running ok.

Reply

Answer 5

AllanW6 Author

Level 1

8 points

Dec 12, 2017 7:22 AM in response to den.thed

I've removed the additional modules (2 x Crucial 8GB DDR3L - 1600 SODIMM MAC) and the hardware test now shows no fault, so thank you for the advice. Running on 16GB RAM doesn't, at the moment, seem any different to 32GB but what do you advise if I decide to increase it again?

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Answer 6

den.thed

Level 9

77,158 points

Dec 12, 2017 7:51 AM in response to AllanW6

Try re-installing the Crucial modules one at a time and re-test it.

(your system will run fine on 24GB)

If you find a bad Crucial module, contact Crucial for a replacement.

(the Crucial modules have a lifetime warranty)

If both modules tests OK in the 24GB configuration..? Then you may have just had a loose or partially seated module and you should try re-installing all of the modules and re-test it. Don't be afraid to give each module a firm push to ensure that they are all fully seated in the slots.

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Answer 7

AllanW6 Author

Level 1

8 points

Dec 12, 2017 8:08 AM in response to den.thed

Thanks, I'll try that. Spoke too soon about running ok on 16GB, now keep getting "beachballing". Sorry about EtreCheck, didn't see the link on your first message - must be getting old. I've now downloaded it and will run a check before I try your suggestion about the memory.

Reply

Answer 8

den.thed

Level 9

77,158 points

Dec 12, 2017 8:28 AM in response to AllanW6

16GB should be enough RAM unless you have a lot of App's open or set to open at startup.

If you can run EtreCheck without restarting your computer, that way we see your system and RAM usage under normal operating conditions.

Reply

Answer 9

AllanW6 Author

Level 1

8 points

Dec 12, 2017 12:37 PM in response to den.thed

Followed your advice and EtreCheck reported "Excellent" performance with no processes killed due to insufficient RAM. I've reinstalled the Crucial modules anyway and EtreCheck shows all RAM as "ok".

Thank you very much for all your help.

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