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Question: Volume automatically drops after initial ring.

Since getting my iPhone X when I receive a phone call after the first few seconds, the ringtone volume drops to the point where if I am not right next to the phone I can't hear it.


I can't find anything in settings to adjust.


Thanks.

MacBook Pro with Retina display, macOS Sierra (10.12)

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That's correct and you have Attention Aware turned on in settings. The reason is once a call comes in and you look at your phone, your phone knows you've engaged with it and it lowers the volume.


Attention Aware can be found in Settings > General > Accessibility > Face ID & Attention > Attention Aware

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Dec 11, 2017 11:59 AM in response to hot_spur In response to hot_spur

A feature designed for the iPhone X is that if you are holding the device and are looking at the screen, the volume will be automatically reduced. This is because the phone can recognize that you are looking at it, and it determines that you no longer need the ringtone to be loud at that point. See this from the iPhone User Guide. http://help.apple.com/iphone/11/#/iph646624222 A clip from there.


For additional security, iPhone X is attention aware, meaning it unlocks only when you look at it with your eyes open. iPhone X can also reveal notifications and messages, keep the screen lit when you’re reading, or lower the volume of an alarm or ringer. My emphasis added.

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Dec 11, 2017 11:55 AM in response to hot_spur In response to hot_spur

That's correct and you have Attention Aware turned on in settings. The reason is once a call comes in and you look at your phone, your phone knows you've engaged with it and it lowers the volume.


Attention Aware can be found in Settings > General > Accessibility > Face ID & Attention > Attention Aware

Dec 11, 2017 11:55 AM

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Question marked as Helpful

Dec 11, 2017 11:59 AM in response to hot_spur In response to hot_spur

A feature designed for the iPhone X is that if you are holding the device and are looking at the screen, the volume will be automatically reduced. This is because the phone can recognize that you are looking at it, and it determines that you no longer need the ringtone to be loud at that point. See this from the iPhone User Guide. http://help.apple.com/iphone/11/#/iph646624222 A clip from there.


For additional security, iPhone X is attention aware, meaning it unlocks only when you look at it with your eyes open. iPhone X can also reveal notifications and messages, keep the screen lit when you’re reading, or lower the volume of an alarm or ringer. My emphasis added.

Dec 11, 2017 11:59 AM

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Dec 11, 2017 12:54 PM in response to kemal43 In response to kemal43

I can't help you. No one here can help you. This is a user to user forum and Apple isn't here. You need to amend your post and remove your personal email address which you have now posted to thousands of users on this user only forum. Use the Contact Support button at the top right of this page to reach Apple Directly for assistance with your issue.

Dec 11, 2017 12:54 PM

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Question: Volume automatically drops after initial ring.