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Question:

Question: BeachBalling

I have a late 2013 iMac 27" with 16GB ram. 1TB hard drive . This past week it's been running very slow and beach balling an awful lot. There are 2 programs with plugins that I rely heavily upon, Photoshop and Lightroom.


Everything is up to date. I will post the Etrecheck along with this. I am considering wiping it out and re-installing from scratch. (something I have not had to do since I stopped using windows based machines in 2009.) I'm also considering upgrading my ram to 32GB. There were some things and legacy things listed in etercheck that I removed or cleared that were causing some problems and the machine did improve but now it's back to where I was earlier. Very frustrating.


Any experts: Are there any glaring issues you see with what I have running? Or should I just wipe out and restore, or re-install all my apps. There really is a lot of stuff on here that got transferred over from my 2009 machine that I'm sure is causing some issues. Any help is appreciated.




Last question: How would I go about wiping out the computer and installing from scratch? I do have a recent time machine backup but I'm leery of reinstalling the same stuff that is causing issues all over again.


EtreCheck version: 3.4.6 (460)

Report generated 2017-12-11 19:11:09

Download EtreCheck from https://etrecheck.com

Runtime: 6:02

Performance: Below Average


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Show signature failures: Enabled


Problem: Beachballing


Hardware Information:

iMac (27-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,2

1 3.2 GHz Intel Core i5 (i5-4570) CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

4 GB DDR3 1600 MHz ok

BANK 1/DIMM1

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n/ac


Video Information:

NVIDIA GeForce GT 755M - VRAM: 1 GB

iMac 2560 x 1440


Disk Information:

APPLE HDD ST1000DM003 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (475.63 GB free)

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


USB Information:

USB30Bus

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Apple, Inc. Keyboard Hub

Wacom Co.,Ltd. Wacom Wireless Receiver

Apple Inc. Apple Keyboard

Logitech USB Receiver


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

NIKON D7000 (disk1s1 - MS-DOS FAT32) /Volumes/NIKON D7000 : 31.90 GB (23.54 GB free)

Physical disk: Built In SDXC Reader 31.90 GB (23.54 GB free)


System Software:

macOS High Sierra 10.13.1 (17B1003) - Time since boot: about 7 hours


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Applications/VMware Horizon Client.app

[not loaded] com.vmware.kext.vmioplug.16.0.0 (16.0.0) [Lookup]


/Library/Extensions

[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.12) [Lookup]

[loaded] com.f-secure.kext.fsauth (0.5.0 - SDK 10.9) [Lookup]


/System/Library/Extensions

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.11-3 - SDK 10.9) [Lookup]


System Launch Agents:

[running] com.apple.SafariBookmarksSyncAgent.plist (Apple, Inc. - installed 2017-11-18)

[loaded] com.apple.SafariHistoryServiceAgent.plist (Apple, Inc. - installed 2017-11-18)

[loaded] com.apple.SafariLaunchAgent.plist (Apple, Inc. - installed 2017-11-18)

[not loaded] 8 Apple tasks

[loaded] 173 Apple tasks

[running] 104 Apple tasks


System Launch Daemons:

[loaded] com.apple.driver.eficheck.plist (Apple, Inc. - installed 2017-10-25)

[running] com.apple.driver.ethcheck.plist (Apple, Inc. - installed 2017-10-25)

[loaded] com.apple.emlog.plist (Apple, Inc. - installed 2017-07-15)

[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-10-25)

[not loaded] com.apple.jetsamproperties.Mac.plist (? d15f091f ? - installed 2017-09-29) - Invalid signature!

[failed] com.apple.updateEFIDesktopPicture-apfs.plist (Apple, Inc. - installed 2017-10-25)

[loaded] com.apple.xpc.uscwoap.plist (Shell Script 75aced1c - installed 2017-10-25) - Shell script!

[running] org.cups.cupsd.plist (Apple, Inc. - installed 2017-10-25)

[not loaded] org.postfix.master.plist (Apple, Inc. - installed 2017-10-25)

[not loaded] 31 Apple tasks

[loaded] 178 Apple tasks

[running] 114 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-25) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-10-18) [Lookup]

[loaded] com.adobe.CS5ServiceManager.plist (? 40cdc1ff 21868ea0 - installed 2015-01-30) [Lookup] - No signature!

[loaded] com.f-secure.relauncher.plist (Shell Script 828eee6e - installed 2017-09-28) [Lookup] - Shell script!

[loaded] com.f-secure.trasher.plist (F-Secure Corporation - installed 2017-09-28) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 4dd98e2b 72ac4dde - installed 2017-12-11) [Lookup] - No signature!

[running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2017-06-18) [Lookup]


Launch Daemons:

[loaded] com.adobe.SwitchBoard.plist (? 68cad67 0 - installed 2015-01-30) [Lookup] - No signature!

[loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-10-18) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 defea098 - installed 2017-10-25) [Lookup] - No signature!

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-18)

[running] com.apple.serverd.plist (? 77315927 244a9cec - installed 2017-09-21) - Invalid signature!

[loaded] com.f-secure.fsavd-suppressor.plist (Shell Script 8abefaf6 - installed 2017-09-28) [Lookup] - Shell script!

[loaded] com.f-secure.fsavd.dbhelper.plist (F-Secure Corporation - installed 2017-09-28) [Lookup]

[running] com.f-secure.fsavd.plist (Shell Script 1f81e8aa - installed 2017-09-28) [Lookup] - Shell script!

[loaded] com.f-secure.fscsafeadmind.plist (F-Secure Corporation - installed 2017-09-28) [Lookup]

[loaded] com.f-secure.fsmac.firewall.plist (F-Secure Corporation - installed 2017-09-28) [Lookup]

[loaded] com.f-secure.fsmac.fsupdated_guts2.plist (Shell Script 9d885777 - installed 2017-09-28) [Lookup] - Shell script!

[loaded] com.f-secure.fsmac.guts2downloader.plist (? bb54cf35 55a77ee5 - installed 2017-09-28) [Lookup] - No signature!

[loaded] com.f-secure.fsmac.licensetool.plist (F-Secure Corporation - installed 2017-09-28) [Lookup]

[running] com.f-secure.orspclient.plist (Shell Script 4d2e8df8 - installed 2017-09-28) [Lookup] - Shell script!

[running] com.f-secure.urlexceptiond.plist (F-Secure Corporation - installed 2017-09-28) [Lookup]

[running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2015-06-19) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-10-08) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-05) [Lookup] - Shell script!

[running] com.wacom.TabletHelper.plist (Wacom Technology Corp. - installed 2017-06-18) [Lookup]

[loaded] com.wacom.displayhelper.plist (Apple, Inc. - installed 2017-10-25)


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-09-22) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]


User Login Items:

Dropbox Application

(/Applications/Dropbox.app)

Android File Transfer Agent Application

(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

iTunesHelper Application (Apple, Inc. - installed 2017-11-01)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Security Suite Application

(/Applications/Charter Security Suite/F-Secure Mac Protection.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2015-03-21)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2017-10-18) [Lookup]

FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-16) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-25)

Flash Player: 27.0.0.187 (installed 2017-11-16) [Lookup]

AdobePDFViewer: 10.1.2 (installed 2016-08-14) [Lookup]

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-12-11) Check version

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-14) [Lookup]

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

Silverlight: 5.1.50428.0 (installed 2016-07-22) [Lookup]

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (installed 2017-05-12) [Lookup]

iPhotoPhotocast: 7.0 (installed 2015-01-30)


Safari Extensions:

[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2015-09-30)

[enabled] Browsing protection - F-Secure - http://www.f-secure.com (installed 2017-11-20)

[enabled] 1-ClickWeather - TWCi - http://www.weather.com/ (installed 2015-07-13)


3rd Party Preference Panes:

Flash Player (installed 2017-10-25) [Lookup]

Java (installed 2017-12-11) [Lookup]

Safe Anywhere Mac Settings (installed 2017-12-08) [Lookup]

WacomTablet (installed 2017-05-12) [Lookup]


Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 523.72 GB

Destinations:

iMac Backup drive [Network]

Total size: 2.00 TB

Total number of backups: 11

Oldest backup: 12/11/17, 6:48 AM

Last backup: 12/11/17, 6:56 PM

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 523.72 GB X 3)


Top Processes by CPU:

48% softwareupdated

9% com.apple.WebKit.WebContent

7% WindowServer

6% kernel_task

6% Adobe CEF Helper


Top Processes by Memory:

1.15 GB kernel_task

645 MB softwareupdated

428 MB Safari

356 MB com.apple.WebKit.WebContent

283 MB WindowServer


Top Processes by Network Use:

Input Output Process name

996 KB 259 KB mDNSResponder

165 KB 327 KB Dropbox

107 KB 101 KB com.apple.WebKit.Networking

62 KB 7 KB Mail

41 KB 25 KB netbiosd


Top Processes by Energy Use:

69.58 softwareupdated

22.28 fsavd

9.96 com.apple.WebKit.WebContent

7.74 WindowServer


Virtual Memory Information:

8.80 GB Available RAM

1.70 GB Free RAM

7.20 GB Used RAM

7.10 GB Cached files

7 MB Swap Used


Software installs (last 30 days):

Adobe Flash Player: (installed 2017-11-16)

PhotoSweeper: 3.2.0 (installed 2017-11-23)

Security Suite: (installed 2017-12-08)

Java 8 Update 151: (installed 2017-12-11)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-12-11 19:08:36 Software Update.app Crash [Open]

2017-12-11 13:15:51 galileod Crash [Open]

Cause: objc_msgSend() selector name: stop

2017-12-11 11:37:34 Last shutdown cause: 0 - Power loss


Files deleted by EtreCheck:

2017-12-11 11:00:51 - /Library/LaunchAgents/com.brother.LOGINserver.plist - Unknown

2017-12-11 11:00:51 - /Library/LaunchDaemons/com.microsoft.autoupdate.helpertool.plist - Unknown

iPad Air

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User profile for user: Lordac

Question: BeachBalling