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Question: keyboard not responding on macbook pro

after i restart my macbook pro 2016, i need to sign in with my password.

but the keyboard is not responding. so i am not able to enter.

even if i enter as a guest i need to connect to a wifi and the keyboard does not work so i cannot input the wifi password

how or what can i do to make the keyboard function?

as previous times it happened this month and eventually the keyboard responded in an hour.

now its days by and nothing happening

thank you

MacBook Pro TouchBar and Touch ID, iOS 11.2

Posted on


Dec 12, 2017 12:49 PM in response to jooji14 In response to jooji14

Hi jooji14,

I understand that the keyboard on your MacBook Pro is not responding, and I'm happy to provide some help with this.

Check out the steps provided in the article below:

macOS Sierra: If keys on your keyboard don"t work

If some keys on your portable computer’s built-in keyboard don’t work

  • If the keyboard produces only numbers, make sure the Num Lock key’s indicator light is off. Press the Num Lock key to turn its light off.

    If the Num Lock key doesn’t have an indicator light, press the key and try the keyboard again.

  • If none of the keys work, your Mac may be showing a low battery alert that you can’t see. Connect your Mac to an electric outlet or connect an external keyboard to your Mac to see the alert.

If other keys don’t work

You may have accidentally set an option that changes how your keyboard operates.

  • Choose Apple menu > System Preferences, click Accessibility, then click Keyboard. Make sure Slow Keys is turned off. If Slow Keys is on, you must hold down a key longer than usual before it’s recognized.

  • Choose Apple menu > System Preferences, click Accessibility, then click Mouse & Trackpad. Make sure Mouse Keys is off. If Mouse Keys is on, pressing keys in the numeric keypad moves the pointer instead of entering numbers.

  • Choose Apple menu > System Preferences, click Keyboard, then click Input Sources. Select “Show Input menu in menu bar.” Open the Input menu, then make sure the correct keyboard layout is selected.

    To see the keyboard layout, click Keyboard, then choose “Show keyboard and emoji viewers in menu bar.”

How to find your nearest Apple Authorized Service Provider (AASP)

Thanks for using the Apple Support Communities. Cheers!

Dec 12, 2017 12:49 PM

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Question: keyboard not responding on macbook pro