My 2011 desktop Mac is running slow after High Sierra upgrade
Hi everything in my computer is running super slow and my microphone wont work anymore either. Please help. I ran an EtreCheck below are the results but I think it is telling me I need more RAM but not too sure.
EtreCheck version: 3.4.6 (460)
Report generated 2017-12-11 23:01:26
Download EtreCheck from https://etrecheck.com
Runtime: 6:15
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.
Problem: Computer is too slow
Description:
Computer takes forever to do simple commands and my microphone wone work after downloading High Sierra.
Hardware Information:ⓘ
iMac (21.5-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,1
1 2.5 GHz Intel Core i5 (i5-2400S) CPU: 4-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Handoff/Airdrop2: not supported
Wireless: en1: 802.11 a/b/g/n
iCloud Quota: 143.45 GB available
Video Information:ⓘ
AMD Radeon HD 6750M - VRAM: 512 MB
iMac 1600 x 900
Disk Information:ⓘ
WDC WD5000AAKS-402AA0 disk0: (500.11 GB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (319.29 GB free)
(disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5680H ()
USB Information:ⓘ
USB20Bus
hub_device
Apple Computer, Inc. IR Receiver
Apple Internal Memory Card Reader
USB20Bus
Apple Inc. FaceTime HD Camera (Built-in)
hub_device
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
System Software:ⓘ
macOS High Sierra 10.13.1 (17B1003) - Time since boot: about one day
Gatekeeper:ⓘ
Mac App Store and identified developers
Clean up:ⓘ
~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist
open /Applications/ZipCloud.app/Contents/Resources/Utility.app -n --args 9 -l
Executable not found!
~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist
open /Applications/ZipCloud.app/Contents/Resources/Utility.app --args 7 1
Executable not found!
2 orphan files found. [Clean up]
Kernel Extensions:ⓘ
/Library/Extensions
[loaded] com.sophos.kext.oas (9.6.53 - SDK 10.11) [Lookup]
[loaded] com.sophos.nke.swi (9.6.52 - SDK 10.11) [Lookup]
System Launch Agents:ⓘ
[failed] com.apple.assistant_service.plist (Apple, Inc. - installed 2017-10-25)
[not loaded] 9 Apple tasks
[loaded] 168 Apple tasks
[running] 85 Apple tasks
[killed] 25 Apple tasks
25 processes killed due to insufficient RAM
System Launch Daemons:ⓘ
[not loaded] 37 Apple tasks
[loaded] 176 Apple tasks
[running] 93 Apple tasks
[killed] 25 Apple tasks
25 processes killed due to insufficient RAM
Launch Agents:ⓘ
[loaded] com.citrix.AuthManager_Mac.plist (? 8bba567b a79d23af - installed 2014-11-08) [Lookup]
[running] com.citrix.ServiceRecords.plist (? 484f5457 78dca0cf - installed 2014-11-08) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 8dfb1081 f8817326 - installed 2015-09-22) [Lookup]
[running] com.sophos.agent.plist (Sophos - installed 2017-09-27) [Lookup]
[running] com.sophos.uiserver.plist (Sophos - installed 2017-09-27) [Lookup]
Launch Daemons:ⓘ
[failed] com.adobe.fpsaud.plist (? 2afb3af7 6cf41d3c - installed 2016-04-15) [Lookup]
[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-19)
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-12) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-24) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e cf9ce3fb - installed 2014-02-26) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2015-09-22) [Lookup]
[running] com.sophos.common.servicemanager.plist (Sophos - installed 2017-09-27) [Lookup]
User Launch Agents:ⓘ
[running] com.amazon.music.plist (? 7c73c27a 7fed7284 - installed 2015-02-10) [Lookup]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-01-27) [Lookup]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-15) [Lookup]
[failed] com.jdibackup.ZipCloud.autostart.plist (? f16e733d 0 - installed 2016-11-30) [Lookup] - /Applications/ZipCloud.app/Contents/Resources/Utility.app: Executable not found!
[failed] com.jdibackup.ZipCloud.notify.plist (? b9dfd8b3 0 - installed 2016-11-30) [Lookup] - /Applications/ZipCloud.app/Contents/Resources/Utility.app: Executable not found!
User Login Items:ⓘ
Dropbox Application
(/Applications/Dropbox.app)
iTunesHelper Application (Apple, Inc. - installed 2017-12-07)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins:ⓘ
o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16) [Lookup]
Google Earth Web Plug-in: 7.1 (installed 2013-09-05) [Lookup]
AdobePDFViewerNPAPI: 10.1.9 (installed 2014-01-23) [Lookup]
FlashPlayer-10.6: 21.0.0.226 (installed 2016-04-25) [Lookup]
Silverlight: 5.1.41212.0 (installed 2016-03-03) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-10-25)
Flash Player: 21.0.0.226 (installed 2016-04-25) Outdated! Update
CitrixICAClientPlugIn: 11.5.0 (installed 2012-04-03) [Lookup]
googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]
AdobePDFViewer: 10.1.9 (installed 2014-01-23) [Lookup]
SharePointBrowserPlugin: 14.6.9 (installed 2016-10-12) [Lookup]
iPhotoPhotocast: 7.0 (installed 2012-04-04)
JavaAppletPlugin: Java 8 Update 60 build 27 (installed 2015-09-22) Check version
User internet Plug-ins:ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup]
Safari Extensions:ⓘ
[enabled] Amazon Assistant for Safari - Amazon - https://www.amazon.com/gp/BIT/AmazonAssistant/TOU (installed 2017-11-18)
[enabled] Zotero Connector - Center for History and New Media - http://www.zotero.org/ (installed 2015-12-12)
3rd Party Preference Panes:ⓘ
Flash Player (installed 2016-04-15) [Lookup]
Java (installed 2015-08-04) [Lookup]
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
16% com.apple.WebKit.Networking
14% WindowServer
11% nsurlstoraged
10% com.apple.WebKit.WebContent
5% Safari
Top Processes by Memory:ⓘ
551 MB kernel_task
312 MB com.apple.WebKit.WebContent
156 MB Safari
132 MB System Information
80 MB SophosScanD
Top Processes by Network Use:ⓘ
Input Output Process name
342 KB 42 KB mDNSResponder
78 KB 133 KB Dropbox
35 KB 102 KB SophosSXLD
31 KB 28 KB apsd
13 KB 7 KB SophosWebIntelligence
Top Processes by Energy Use:ⓘ
14.70 WindowServer
9.46 com.apple.WebKit.WebContent
7.28 Safari
6.86 com.apple.WebKit.Networking
Virtual Memory Information:ⓘ
810 MB Available RAM
15 MB Free RAM
3.21 GB Used RAM
796 MB Cached files
19 MB Swap Used
Diagnostics Events (last 3 days for minor events):ⓘ
2017-12-11 22:34:34 Opera.app Crash [Open]
Cause: *** multi-threaded process forked ***
crashed on child side of fork pre-exec
2017-12-10 17:05:39 webfilterproxyd Crash [Open]
Cause: objc_msgSend() selector name: release
iMac (21.5-inch Mid 2011), iOS 10.1.1