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MacBook Pro 9,2 shows circle with diagonal having accepted High Sierra upgrade

Log in problem start screen shows grey with circle and diagonal line

Posted on Dec 12, 2017 12:20 AM

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9 replies

Dec 12, 2017 6:26 AM in response to Boncle

From the Article that panchososa694 linked you earlier this is the section you will want to follow:


Prohibitory symbol

User uploaded file

When you see a circle with a slash symbol instead of the Apple logo, it means your Mac couldn't find a valid System Folder to start up from.

If you're using your Mac at a school or business, it might be trying to start from the wrong version of macOS. Contact your IT department for more help.

If this is your personal Mac, try reinstalling macOS using macOS recovery. (specifically this as your system will need a reinstall of High Sierra)

Dec 12, 2017 5:52 AM in response to panchososa694

Hi panchososa694, thank you for your very clear instructions.

Here are the steps I took in sequence and results:

1. Powered up my MacBook- blank screen- grey.

2. Apple logo appears.

3. Login screen with restart and shutdown options at bottom of the screen.

4. Password entered.

5. Progress Indicator appears at 3/4 completed level, progresses to 9/10 level.

6. Prohibitory Screen appears next.


What do you recommend I do next?

MacBook Pro 9,2 shows circle with diagonal having accepted High Sierra upgrade

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