Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hello, I can not purchase through the phone and it gives me an error and sends me to the technical support site what me should do. I just switched to a new phone maybe it's related?

Hello, I can not purchase through the phone and it gives me an error and sends me to the technical support site what me should do. I just switched to a new phone maybe it's related?

iPhone 8, iOS 11.2

Posted on Dec 12, 2017 12:33 AM

Reply
Question marked as Best reply

Posted on Dec 12, 2017 12:48 AM

If you mean that you are getting a message to contact iTunes Support then have you done so ? If not you should contact them (these are user forums, not iTunes Support, we won't know why the message is showing) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'


Or use this form : https://www.apple.com/emea/support/itunes/contact.html

1 reply
Question marked as Best reply

Dec 12, 2017 12:48 AM in response to Almog’sip

If you mean that you are getting a message to contact iTunes Support then have you done so ? If not you should contact them (these are user forums, not iTunes Support, we won't know why the message is showing) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'


Or use this form : https://www.apple.com/emea/support/itunes/contact.html

Hello, I can not purchase through the phone and it gives me an error and sends me to the technical support site what me should do. I just switched to a new phone maybe it's related?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.