Bose Quietcomfort 35 pairing issue

Question

Level 1

9 points

Bose Quietcomfort 35 pairing issue

I have a pair of Bose Quietcomfort 35's and a Mac which doesn't seem to recognise the bluetooth, making it impossible to pair them as they do not appear in the bluetooth menu. I have reset the computer and also reset the pre-paired devices by resting the headphones, has made no difference. Running macOSHigh Sierra, has anyone had a similar issue with this pairing and have any resolve for it?

Thanks

Tom

iMac with Retina 5K display, macOS High Sierra (10.13.1), Bose Quietcomfort

Posted on Dec 12, 2017 1:19 AM

Reply

Answer 1

i_rina

Community Specialist

Dec 12, 2017 4:37 PM in response to LaGaligo

Hello LaGaligo!

Welcome to the Apple Support Communities and thanks for asking about connecting your Bose headphones to your Mac. I love being able to listen to my Mac through headphones and it's my pleasure to help you out today.

It sounds like you've done some good troubleshooting so far but I'd like you to review the steps in this article.

If your Bluetooth headset isn’t working

After taking these steps, let me know if you're able to pair your headphones to your Mac.

Best wishes.

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Answer 2

LaGaligo Author

Level 1

9 points

Dec 12, 2017 9:26 PM in response to i_rina

Hey there,

Thanks for the reply, I had already found the page you linked previously, but thank you for attaching the link all the same. I have been through everything in the list and have still not found the solution. The headphones do not show up in the Bluetooth devices list when I place them in pair mode. My iPhone and iPad both find the headphones, so I am puzzled as to why the iMac does not.

Many thanks for your time!

Tom

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Answer 3

chris_g1

Community Specialist

Dec 13, 2017 1:14 PM in response to LaGaligo

Hi Tom.

At this point since you've done some troubleshooting and have also followed the article we provided, we would recommend you Contact Apple Support .

Take care.

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