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Question: system freezes whenever I try to play a song, message before freezeup is error "i tunes has detected a problem with your audio configuration Audio/Video playback may not operate properly

system freezes up, I did the latest update last Thursday and plays started to function again. iTunes worked Thursday and Friday but when I rebooted on Monday system freeze up occurred. No music plays and system is frozen for a period of time before I can close it

MacBook Pro, OS X El Capitan (10.11.1), used hpofficepro 8625 and an epson

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Dec 13, 2017 3:18 PM in response to jrminkin In response to jrminkin

Hello and welcome to Apple Support Communities, jrminkin.

If I understand your post correctly, iTunes is not functioning correctly on your Windows computer. I'm happy to help.

First, if you can, create a backup of your iTunes Library: Manage and back up your iTunes media library

Then, follow the steps here: Remove and reinstall iTunes and related software components for Windows 7 and later

Let us know if that resolves this issue for you.
Thanks for using the Apple Support Communities. Take care.

Dec 13, 2017 3:18 PM

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Question: system freezes whenever I try to play a song, message before freezeup is error "i tunes has detected a problem with your audio configuration Audio/Video playback may not operate properly