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User profile for user: pingug
pingug Author
User level: Level 1
8 points

iPhone 5s fingerprint iD stopped working.

I opened up my iPhone 5s to instal a new battery. When I finished and closed it up, I couldn’t get my fingerprint iD to work. It keeps saying, “Failed: unable to complete Touch ID setup. Please go back and try again”


I have tried to restore the device, done a complete reset and still nothing works.


Note: When I was doing the battery installation, I got too excited and turned on the device before reconnecting the fingerprint iD ribon back.


I don’t know what to do. Please help.

Posted on Dec 12, 2017 9:29 AM

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1 reply
User profile for user: Lawrence Finch
Lawrence Finch
User level: Level 10
203,166 points

Dec 12, 2017 10:42 AM in response to pingug

As you opened the phone yourself, you relinquished all Apple support for it. And most likely you damaged something inside when it was open. Did you replace any cables? Break any of the very fine connections? Overflex the HOME button cable? You're probably now stuck with a phone without Touch ID. The HOME button, cable for it and the logic board are all matched. Replacing or damaging either the button or the cable will permanently disable Touch ID.

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iPhone 5s fingerprint iD stopped working.

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