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Question: I can’t access my daughters account

I tried to reset her password bc she is 7 and has forgotten and it won’t let me - she doesn’t know the answer to her security questions either which a child shouldn’t be responsible for remembering anyway! Need help ASAP pls

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Dec 12, 2017 8:47 AM in response to Mterrell6 In response to Mterrell6

How did she have an Apple ID in the first place since she is younger than 13? If she is too young to remember security questions then she shouldn't have one. But call AppleCare and ask to be transferred to the Account Security Team.

Dec 12, 2017 8:47 AM

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Dec 12, 2017 9:41 AM in response to Mterrell6 In response to Mterrell6

there is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.


Apple Support using Twitter

Dec 12, 2017 9:41 AM

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Question: I can’t access my daughters account