Authorization problem

Question

Level 1

9 points

Authorization problem

I recently got a new MacBook Air & I'm trying to transfer my purchased songs from my iPhone via USB. I keep getting the following errors. I login/authorize the mac & BAM it says it's already been authorized. How do I fix this?

MACBOOK AIR (13-INCH, 2017), iOS 10.3.2

Posted on Dec 12, 2017 9:32 AM

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Answer 1

jeremy_v

Community Specialist

Dec 13, 2017 3:11 PM in response to uptowngirl48

Hi uptowngirl48!

I understand that you're being prompted to authorize your computer to transfer a purchased item to your iTunes library, and I'm happy to help. This may be happening if the song was purchased using a different Apple ID. If that's the case, you will need to sign in using the Apple ID credentials for the other account.

Authorize your computer in iTunes

Thanks for using Apple Support Communities.

Cheers!

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Answer 2

chuck_3rd

Community Specialist

Dec 13, 2017 3:29 PM in response to uptowngirl48

Hi uptowngirl48!

Thank you for clarifying that information. Please try signing out of your iTunes account, then sign back in and try authorizing and transferring your song again.

iTunes
Go to iTunes > Account > Sign In. Enter your Apple ID and password. Click Sign In.

Sign in with your Apple ID

Thanks for using Apple Support Communities.

Cheers!

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Answer 3

uptowngirl48 Author

Level 1

9 points

Dec 13, 2017 3:16 PM in response to jeremy_v

Hi Jeremy-

It was bought with the same apple ID, so I'm not sure why I keep being prompted to reauthorize the computer.. Thanks for the suggestion, any other insight would be great!

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