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Why does my iPhone x go mute when I'm talking

My iPhone X goes mute while I'm in conversation on the phone. I can hear the person on the other end but they can't hear me. This is my second iPhone X as my first one, with analytics done by genius bar, was found to have defective audio. Can't believe I can get two defective phones in a row. Is anyone else having this problem?

iPhone X, iOS 11.2

Posted on Dec 12, 2017 11:23 AM

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2 replies

Dec 16, 2017 8:39 AM in response to madra31

I receive carrier updates automatically and iPhone is currently up to date. My phone was wiped and another restore was done. Seems to have cured the mute issue (I hope). But, now the voice memo app quit working, as well as the google mic. Senior advisor opined it was due to a third party app that I have installed. So, restore fixed the mute issue but two other issues have popped up. Hope the genius bar appointment resolves remaining problems.

Why does my iPhone x go mute when I'm talking

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