Macbook Pro June 2017 Model Trackpad Bug

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Level 1

4 points

Macbook Pro June 2017 Model Trackpad Bug

Hi, a week ago I purchased a refurbished 2017 Macbook Pro (16GB of 2133MHz LPDDR3 onboard memory, 256GB PCIe-based onboard SSD - without the Touch Bar). The trackpad was a problem from the start. Many times when I'd click 'control + the trackpad,' the trackpad would freeze (or become spongy.) The trackpad wouldn't click. And once in a while the trackpad wouldn't click even when I wasn't clicking on 'control' first. I called Apple and they sent me a replacement refurbished computer with the exact same specs. Just received it today. And go figure, it is having the exact same issue as the other one. Am I doing something wrong? I've been on the phone with Apple and they've tried everything they could think of to no avail. Now they are asking me to make an appointment at the Apple store to see if someone there can fix the hardware. Isn't it strange that the same exact model, with the same exact specs, has the trackpad bug and the tech department doesn't know about it or how to fix it? Any help from this great community or should I just return now a second computer for my money back. Just want to add that I've had a Macbook Pro since 2014 and have never had an issue with the trackpad.

MacBook Pro (13-inch, 2017, 2 TBT3), macOS High Sierra (10.13.2)

Posted on Dec 12, 2017 12:52 PM

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Answer 1

Eric Root

Level 10

684,015 points

Dec 12, 2017 5:40 PM in response to REgrrl

I would take it to an Apple Store and see if they can fix it. If they can't fix it and demonstrate that it works, I'd ask for a refund. Supposedly, you can return the computer within 14 days and be refunded your money with no questions asked. I'd then consider another computer or continue to use the 2014 model.

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Answer 2

Dec 12, 2017 3:26 PM in response to REgrrl

I don't have direct experience with this model, but could it be a problem with inadvertently activating 3D Touch?

The newer macs have this feature, which allows for putting higher pressure on the trackpad for specialized actions (like on an iPhone). I've heard of users, unaware of this, being put in a position where it appeared the trackpad was malfunctioning, whilst in fact all they had to do is press more gently. Again, no direct experience, but it seems possible.

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