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Question: iTunes keeps losing my song ratings

iTunes keeps losing my song ratings. I have 6000 songs and more than half were rated. I have redone many of the ratings again since I lost them the first time after having to reinstall iTunes from scratch after rebuilding my computer. I do not store my music on the C: drive in Windows but on another hard drive.

It seems that every time I update iTunes, not only do I lose my ratings but the ratings column is not included in the standard list of columns shown in iTunes when it starts.

This problem has been given to level 3 support at Apple multiple times BY ME. God knows how many other poor souls have hit that dead end.

Does anyone know how to prevent this short of using a different product to manage my music?

iPhone 6s, iOS 11.2, iTunes losing song ratings

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Jan 9, 2018 12:14 PM in response to jerztarheel In response to jerztarheel

See Backup your iTunes for Windows library with SyncToy. Keep a regular backup and check for errors after starting iTunes. If ratings are missing revert to an older copy of your iTunes Library database. In addition to backing up the whole library you can make manual copies of the .itl file in the Previous iTunes Libraries folder to increase your resilience against this issue.

Regarding preferences that reset when you restart iTunes that type of issue might have been fixed in the past by resetting the iTunesPrefs.xml file. iTunes introduced a change with the way preferences are saved. It seems that what used to be stored in:

C:\Users\<User>\AppData\Roaming\Apple Computer\iTunes\iTunesPrefs.xml

is now stored in a number of files spread amongst these folders:

C:\Users\<User>\AppData\Roaming\Apple Computer\iTunes\Cookies

C:\Users\<User>\AppData\Roaming\Apple Computer\Preferences

C:\Users\<User>\AppData\Roaming\Apple Computer\Preferences\ByHost

(There could be others I haven't found.)

If preferences aren't being saved then try right-clicking the iTunes shortcut and using Run as administrator. Doing this once may resolve things. Otherwise try holding down Ctrl+Shift as you start iTunes to launch it in its own safe mode which again may sometimes help. If these three folders don't exist on your system creating them may allow iTunes to save its preferences properly. Alternatively deleting those that you do have may allow them to be recreated with the right permissions so that changes are stored in future.

Type %appdata%<return> in Explorer's address bar to reach the Roaming folder without having to display hidden folders.


Jan 9, 2018 12:14 PM

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Question: iTunes keeps losing my song ratings