MacBook Pro shuts down automatically since a week when I connect to my LG 34" widescreen monitor using the USB C connector.
Sometimes I can work a few minutes and sometimes a quarter of an hour. It always make a hard reboot and asks to report the issue to apple. Until now no response heard.
MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.2), connected to LG 34" via USB-C
Thanks Eric - please find copy/past information below
EtreCheck version: 3.4.6 (460)
Report generated 2017-12-13 09:01:32
Download EtreCheck from https://etrecheck.com
Runtime: 2:05
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.
Problem: Computer is restarting
Description:
when I connect to external monitor via USB C - at a random time between 5-15 min, the system will crash and restart
Hardware Information:ⓘ
MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro13,2
1 2,9 GHz Intel Core i5 (i5-6267U) CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB LPDDR3 2133 MHz ok
BANK 1/DIMM0
4 GB LPDDR3 2133 MHz ok
Handoff/Airdrop2: supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 85
iCloud Quota: 107.80 GB available
Video Information:ⓘ
Intel Iris Graphics 550 - VRAM: 1536 MB
Color LCD 2880 x 1800
C24F390 1920 x 1080 @ 60 Hz
Disk Information:ⓘ
APPLE SSD AP0256J disk0: (251 GB) (Solid State - TRIM: Yes)
(disk0s1) <not mounted> [EFI]: 315 MB
(disk0s2) <not mounted> [APFS Container]: 250.69 GB
USB Information:ⓘ
USB30Bus
NXP PTN5002
Apple Inc. iBridge
USB31Bus
USB31Bus
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus_1
Apple Inc. thunderbolt_bus_0
Virtual disks:ⓘ
Macintosh HD (disk1s1 - APFS) / [Startup]: 250.69 GB (128.96 GB free)
Encrypted: Yes (Unlocked)
Physical disk: disk0s2 250.69 GB (128.96 GB free)
(disk1s2) <not mounted> [Preboot]: 250.69 GB
Physical disk: disk0s2 250.69 GB
(disk1s3) <not mounted> [Recovery]: 250.69 GB
Physical disk: disk0s2 250.69 GB
(disk1s4) /private/var/vm [VM]: 250.69 GB
Physical disk: disk0s2 250.69 GB
System Software:ⓘ
macOS High Sierra 10.13.1 (17B1003) - Time since boot: about 14 hours
Gatekeeper:ⓘ
Mac App Store and identified developers
Clean up:ⓘ
~/Library/LaunchAgents/com.skype.skype.shareagent.plist
/Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent
Executable not found!
One orphan file found. [Clean up]
Kernel Extensions:ⓘ
/Library/Extensions
[loaded] com.bitdefender.FileProtect (1.1 - SDK 10.11) [Lookup]
[loaded] com.bitdefender.SelfProtect (1.2.8 - SDK 10.8) [Lookup]
[loaded] com.bitdefender.TMProtection (5.0.0 - SDK 10.11) [Lookup]
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 158 Apple tasks
[running] 122 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 37 Apple tasks
[loaded] 172 Apple tasks
[running] 120 Apple tasks
Launch Agents:ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]
[running] com.bitdefender.antivirusformac.plist (? 17d3b6ae edf4e7b3 - installed 2017-10-03) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]
[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-28) [Lookup]
[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-25)
[loaded] com.bitdefender.AuthHelperTool.plist (Bitdefender SRL - installed 2017-10-03) [Lookup]
[running] com.bitdefender.agent.plist (Bitdefender SRL - installed 2017-09-21) [Lookup]
[loaded] com.bitdefender.upgrade.plist (Bitdefender SRL - installed 2017-09-22) [Lookup]
User Launch Agents:ⓘ
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]
[loaded] com.skype.skype.shareagent.plist (? 9e64636f 0 - installed 2017-11-06) [Lookup] - /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent: Executable not found!
[running] com.spotify.webhelper.plist (Spotify - installed 2017-12-12) [Lookup]
User Login Items:ⓘ
Dual Controller Programma
(/Applications/Dual Controller.app)
ChatMate for WhatsApp DevMate Helper SMLoginItem - Hidden (Sebastian Roessler - installed 2017-10-19)
(/Applications/ChatMate for WhatsApp.app/Contents/Library/LoginItems/ChatMate for WhatsApp DevMate Helper.app)
Internet Plug-ins:ⓘ
AdobePDFViewerNPAPI: 17.012.20093 (installed 2017-08-01) [Lookup]
FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-10-25)
AdobePDFViewer: 17.012.20093 (installed 2017-08-01) [Lookup]
Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]
Safari Extensions:ⓘ
[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-21)
[enabled] OneNote Web Clipper - Microsoft Corporation - https://www.onenote.com/clipper (installed 2017-05-10)
[enabled] LastPass - LastPass - https://lastpass.com/ (installed 2017-09-15)
[enabled] TrafficLight - Bitdefender SRL - http://trafficlight.bitdefender.com/ (installed 2016-12-10)
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-11-28) [Lookup]
FUSE (installed 2017-03-15) [Lookup]
Time Machine:ⓘ
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 250.69 GB Disk used: 121.73 GB
Destinations:
Data Opslag Kantoor [Network]
Total size: 2.00 TB
Total number of backups: 1
Oldest backup: 27-11-17 08:06
Last backup: 27-11-17 08:06
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 250.69 GB X 3)
Top Processes by CPU:ⓘ
22% com.apple.WebKit.WebContent
14% WindowServer
12% Safari
7% kernel_task
3% hidd
Top Processes by Memory:ⓘ
919 MB kernel_task
364 MB com.apple.WebKit.WebContent
332 MB Safari
178 MB mds_stores
167 MB Mail
Top Processes by Network Use:ⓘ
Input Output Process name
53 MB 41 KB Mail
1 MB 220 KB mDNSResponder
797 KB 119 KB com.apple.WebKit.Networking
86 KB 120 KB biometrickitd
20 KB 12 KB netbiosd
Top Processes by Energy Use:ⓘ
12.72 WindowServer
7.43 com.apple.WebKit
7.08 BDLDaemon
5.48 Safari
Virtual Memory Information:ⓘ
2.31 GB Available RAM
556 MB Free RAM
5.69 GB Used RAM
1.77 GB Cached files
530 MB Swap Used
Software installs (last 30 days):ⓘ
Adobe Flash Player: (installed 2017-11-15)
Evernote: 6.13.1 (installed 2017-12-04)
SimpleMind Lite: 1.19.0 (installed 2017-12-08)
OnScreen Control: (installed 2017-12-11)
Dual Controller: (installed 2017-12-11)
Dual Controller: (installed 2017-12-11)
Adobe Flash Player: (installed 2017-12-12)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events):ⓘ
2017-12-12 22:29:08 contactsdonationagent Crash [Open]
Cause: objc_msgSend() selector name: shouldResetDatabase:
2017-12-12 12:06:04 Kernel Panic [Open] [Details]
3rd Party Kernel Extensions:
com.bitdefender.TMProtection 5.0.0
com.bitdefender.FileProtect 1
com.bitdefender.SelfProtect 1.2.8
2017-12-12 11:57:34 passd Crash [Open]
Cause: *** Terminating app due to uncaught exception 'NSObjectNotAvailableException', reason: '[[[NFHardwareManager sharedHardwareManager] secureElements] serialNumber] not available.'
terminating with uncaught exception of type NSException
abort() called
2017-12-11 13:47:45 com.apple.WebKit.WebContent High CPU use [Open] [Details]
Hi Eric,
Have done the clean up and seems to have done the trick. Below the new report - does it look clean?
Not sure about the change with Bitdefender - feels so safe :-). What would you replace it with?
Best
Frank
EtreCheck version: 3.4.6 (460)
Report generated 2017-12-13 19:26:38
Download EtreCheck from https://etrecheck.com
Runtime: 2:26
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is restarting
Hardware Information:ⓘ
MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro13,2
1 2,9 GHz Intel Core i5 (i5-6267U) CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB LPDDR3 2133 MHz ok
BANK 1/DIMM0
4 GB LPDDR3 2133 MHz ok
Handoff/Airdrop2: supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 85
iCloud Quota: 107.80 GB available
Video Information:ⓘ
Intel Iris Graphics 550 - VRAM: 1536 MB
LG ULTRAWIDE 3440 x 1440 @ 60 Hz
Disk Information:ⓘ
APPLE SSD AP0256J disk0: (251 GB) (Solid State - TRIM: Yes)
(disk0s1) <not mounted> [EFI]: 315 MB
(disk0s2) <not mounted> [APFS Container]: 250.69 GB
USB Information:ⓘ
USB30Bus
GenesysLogic USB2.0 Hub
GenesysLogic USB2.0 Hub
hub_device
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Texas Instruments Inc. Texas Instruments USB Billboard Device
2.4G KB 2.4G Mouse
Apple Inc. iBridge
USB31Bus
USB31Bus
GenesysLogic USB3.0 Hub
GenesysLogic USB3.0 Hub
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus_1
Apple Inc. thunderbolt_bus_0
Virtual disks:ⓘ
Macintosh HD (disk1s1 - APFS) / [Startup]: 250.69 GB (126.51 GB free)
Encrypted: Yes (Unlocked)
Physical disk: disk0s2 250.69 GB (126.51 GB free)
(disk1s2) <not mounted> [Preboot]: 250.69 GB
Physical disk: disk0s2 250.69 GB
(disk1s3) <not mounted> [Recovery]: 250.69 GB
Physical disk: disk0s2 250.69 GB
(disk1s4) /private/var/vm [VM]: 250.69 GB
Physical disk: disk0s2 250.69 GB
System Software:ⓘ
macOS High Sierra 10.13.1 (17B1003) - Time since boot: less than an hour
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Library/Extensions
[loaded] com.bitdefender.FileProtect (1.1 - SDK 10.11) [Lookup]
[loaded] com.bitdefender.SelfProtect (1.2.8 - SDK 10.8) [Lookup]
[loaded] com.bitdefender.TMProtection (5.0.0 - SDK 10.11) [Lookup]
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 170 Apple tasks
[running] 110 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 37 Apple tasks
[loaded] 168 Apple tasks
[running] 124 Apple tasks
Launch Agents:ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]
[running] com.bitdefender.antivirusformac.plist (? 17d3b6ae edf4e7b3 - installed 2017-10-03) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]
[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-28) [Lookup]
[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-25)
[loaded] com.bitdefender.AuthHelperTool.plist (Bitdefender SRL - installed 2017-10-03) [Lookup]
[running] com.bitdefender.agent.plist (Bitdefender SRL - installed 2017-09-21) [Lookup]
[loaded] com.bitdefender.upgrade.plist (Bitdefender SRL - installed 2017-09-22) [Lookup]
User Launch Agents:ⓘ
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]
[running] com.spotify.webhelper.plist (Spotify - installed 2017-12-13) [Lookup]
User Login Items:ⓘ
Dual Controller Programma
(/Applications/Dual Controller.app)
ChatMate for WhatsApp DevMate Helper SMLoginItem - Hidden (Sebastian Roessler - installed 2017-10-19)
(/Applications/ChatMate for WhatsApp.app/Contents/Library/LoginItems/ChatMate for WhatsApp DevMate Helper.app)
Internet Plug-ins:ⓘ
AdobePDFViewerNPAPI: 17.012.20093 (installed 2017-08-01) [Lookup]
FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-10-25)
AdobePDFViewer: 17.012.20093 (installed 2017-08-01) [Lookup]
Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]
Safari Extensions:ⓘ
[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-21)
[enabled] OneNote Web Clipper - Microsoft Corporation - https://www.onenote.com/clipper (installed 2017-05-10)
[enabled] LastPass - LastPass - https://lastpass.com/ (installed 2017-09-15)
[enabled] TrafficLight - Bitdefender SRL - http://trafficlight.bitdefender.com/ (installed 2016-12-10)
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-11-28) [Lookup]
FUSE (installed 2017-03-15) [Lookup]
Time Machine:ⓘ
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 250.69 GB Disk used: 124.18 GB
Destinations:
Data Opslag Kantoor [Network]
Total size: 2.00 TB
Total number of backups: 1
Oldest backup: 27-11-17 08:06
Last backup: 27-11-17 08:06
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 250.69 GB X 3)
Top Processes by CPU:ⓘ
55% mdworker
54% mdworker
54% mdworker
54% mdworker
52% backupd
Top Processes by Memory:ⓘ
910 MB kernel_task
443 MB Safari
361 MB BDLDaemon
298 MB com.apple.WebKit.WebContent
295 MB com.apple.WebKit.WebContent
Top Processes by Network Use:ⓘ
Input Output Process name
55 MB 460 KB kernel_task
7 MB 21 KB Mail
4 MB 922 KB Spotify
2 MB 57 KB com.apple.WebKit.Networking
100 KB 15 KB mDNSResponder
Top Processes by Energy Use:ⓘ
49.92 mdworker
48.92 mdworker
47.48 mdworker
47.26 mdworker
46.50 backupd
Virtual Memory Information:ⓘ
1.58 GB Available RAM
20 MB Free RAM
6.42 GB Used RAM
1.56 GB Cached files
97 MB Swap Used
Software installs (last 30 days):ⓘ
Adobe Flash Player: (installed 2017-11-15)
Evernote: 6.13.1 (installed 2017-12-04)
SimpleMind Lite: 1.19.0 (installed 2017-12-08)
OnScreen Control: (installed 2017-12-11)
Dual Controller: (installed 2017-12-11)
Dual Controller: (installed 2017-12-11)
Adobe Flash Player: (installed 2017-12-12)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events):ⓘ
2017-12-13 19:15:44 Last shutdown cause: -128 - Unknown
2017-12-12 22:29:08 contactsdonationagent Crash [Open]
Cause: objc_msgSend() selector name: shouldResetDatabase:
2017-12-12 12:06:04 Kernel Panic [Open] [Details]
3rd Party Kernel Extensions:
com.bitdefender.TMProtection 5.0.0
com.bitdefender.FileProtect 1
com.bitdefender.SelfProtect 1.2.8
2017-12-12 11:57:34 passd Crash [Open]
Cause: *** Terminating app due to uncaught exception 'NSObjectNotAvailableException', reason: '[[[NFHardwareManager sharedHardwareManager] secureElements] serialNumber] not available.'
terminating with uncaught exception of type NSException
abort() called
2017-12-11 13:47:45 com.apple.WebKit.WebContent High CPU use [Open] [Details]
Files deleted by EtreCheck:ⓘ
2017-12-13 19:22:19 - ~/Library/LaunchAgents/com.skype.skype.shareagent.plist - Unknown
Just happend again - driving me crazy. I have worked all day long stand alone and now using the monitor and within 15 min, it shuts down!
Please find the latest report done after the restart.
EtreCheck version: 3.4.6 (460)
Report generated 2017-12-13 19:43:18
Download EtreCheck from https://etrecheck.com
Runtime: 2:53
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is restarting
Hardware Information:ⓘ
MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro13,2
1 2,9 GHz Intel Core i5 (i5-6267U) CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB LPDDR3 2133 MHz ok
BANK 1/DIMM0
4 GB LPDDR3 2133 MHz ok
Handoff/Airdrop2: supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 85
iCloud Quota: 107.80 GB available
Video Information:ⓘ
Intel Iris Graphics 550 - VRAM: 1536 MB
Color LCD 2880 x 1800
LG ULTRAWIDE 3440 x 1440 @ 60 Hz
Disk Information:ⓘ
APPLE SSD AP0256J disk0: (251 GB) (Solid State - TRIM: Yes)
(disk0s1) <not mounted> [EFI]: 315 MB
(disk0s2) <not mounted> [APFS Container]: 250.69 GB
USB Information:ⓘ
USB30Bus
GenesysLogic USB2.0 Hub
GenesysLogic USB2.0 Hub
hub_device
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Texas Instruments Inc. Texas Instruments USB Billboard Device
Apple Inc. iBridge
USB31Bus
GenesysLogic USB3.0 Hub
GenesysLogic USB3.0 Hub
USB31Bus
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus_1
Apple Inc. thunderbolt_bus_0
Virtual disks:ⓘ
Macintosh HD (disk1s1 - APFS) / [Startup]: 250.69 GB (125.75 GB free)
Encrypted: Yes (Unlocked)
Physical disk: disk0s2 250.69 GB (125.75 GB free)
(disk1s2) <not mounted> [Preboot]: 250.69 GB
Physical disk: disk0s2 250.69 GB
(disk1s3) <not mounted> [Recovery]: 250.69 GB
Physical disk: disk0s2 250.69 GB
(disk1s4) /private/var/vm [VM]: 250.69 GB
Physical disk: disk0s2 250.69 GB
System Software:ⓘ
macOS High Sierra 10.13.1 (17B1003) - Time since boot: less than an hour
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Library/Extensions
[loaded] com.bitdefender.FileProtect (1.1 - SDK 10.11) [Lookup]
[loaded] com.bitdefender.SelfProtect (1.2.8 - SDK 10.8) [Lookup]
[loaded] com.bitdefender.TMProtection (5.0.0 - SDK 10.11) [Lookup]
System Launch Agents:ⓘ
[not loaded] 7 Apple tasks
[loaded] 168 Apple tasks
[running] 113 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 37 Apple tasks
[loaded] 172 Apple tasks
[running] 120 Apple tasks
Launch Agents:ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]
[running] com.bitdefender.antivirusformac.plist (? 17d3b6ae edf4e7b3 - installed 2017-10-03) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]
[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-28) [Lookup]
[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-25)
[loaded] com.bitdefender.AuthHelperTool.plist (Bitdefender SRL - installed 2017-10-03) [Lookup]
[running] com.bitdefender.agent.plist (Bitdefender SRL - installed 2017-09-21) [Lookup]
[loaded] com.bitdefender.upgrade.plist (Bitdefender SRL - installed 2017-09-22) [Lookup]
User Launch Agents:ⓘ
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]
[running] com.spotify.webhelper.plist (Spotify - installed 2017-12-13) [Lookup]
User Login Items:ⓘ
Dual Controller Programma
(/Applications/Dual Controller.app)
ChatMate for WhatsApp DevMate Helper SMLoginItem - Hidden (Sebastian Roessler - installed 2017-10-19)
(/Applications/ChatMate for WhatsApp.app/Contents/Library/LoginItems/ChatMate for WhatsApp DevMate Helper.app)
Internet Plug-ins:ⓘ
AdobePDFViewerNPAPI: 17.012.20093 (installed 2017-08-01) [Lookup]
FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-10-25)
AdobePDFViewer: 17.012.20093 (installed 2017-08-01) [Lookup]
Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]
Safari Extensions:ⓘ
[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-21)
[enabled] OneNote Web Clipper - Microsoft Corporation - https://www.onenote.com/clipper (installed 2017-05-10)
[enabled] LastPass - LastPass - https://lastpass.com/ (installed 2017-09-15)
[enabled] TrafficLight - Bitdefender SRL - http://trafficlight.bitdefender.com/ (installed 2016-12-10)
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-11-28) [Lookup]
FUSE (installed 2017-03-15) [Lookup]
Time Machine:ⓘ
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 250.69 GB Disk used: 124.94 GB
Destinations:
Data Opslag Kantoor [Network]
Total size: 2.00 TB
Total number of backups: 1
Oldest backup: 27-11-17 08:06
Last backup: 27-11-17 08:06
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 250.69 GB X 3)
Top Processes by CPU:ⓘ
66% BDLDaemon
56% mdworker
54% mdworker
53% mdworker
52% mdworker
Top Processes by Memory:ⓘ
875 MB kernel_task
643 MB Safari
391 MB com.apple.WebKit.WebContent
383 MB com.apple.WebKit.WebContent
233 MB mds_stores
Top Processes by Network Use:ⓘ
Input Output Process name
30 MB 67 KB com.apple.WebKit.Networking
7 MB 9 KB Mail
10 KB 98 KB biometrickitd
82 KB 11 KB mDNSResponder
9 KB 11 KB com.apple.WebKit.Networking
Top Processes by Energy Use:ⓘ
58.02 mdworker
55.52 mdworker
55.04 mdworker
54.32 mdworker
36.90 mds_stores
Virtual Memory Information:ⓘ
1.86 GB Available RAM
605 MB Free RAM
6.14 GB Used RAM
1.26 GB Cached files
48 MB Swap Used
Software installs (last 30 days):ⓘ
Adobe Flash Player: (installed 2017-11-15)
Evernote: 6.13.1 (installed 2017-12-04)
SimpleMind Lite: 1.19.0 (installed 2017-12-08)
OnScreen Control: (installed 2017-12-11)
Dual Controller: (installed 2017-12-11)
Dual Controller: (installed 2017-12-11)
Adobe Flash Player: (installed 2017-12-12)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events):ⓘ
2017-12-13 19:37:38 Last shutdown cause: 3 - Hard shutdown
2017-12-12 22:29:08 contactsdonationagent Crash [Open]
Cause: objc_msgSend() selector name: shouldResetDatabase:
2017-12-12 12:06:04 Kernel Panic [Open] [Details]
3rd Party Kernel Extensions:
com.bitdefender.TMProtection 5.0.0
com.bitdefender.FileProtect 1
com.bitdefender.SelfProtect 1.2.8
2017-12-12 11:57:34 passd Crash [Open]
Cause: *** Terminating app due to uncaught exception 'NSObjectNotAvailableException', reason: '[[[NFHardwareManager sharedHardwareManager] secureElements] serialNumber] not available.'
terminating with uncaught exception of type NSException
abort() called
2017-12-11 13:47:45 com.apple.WebKit.WebContent High CPU use [Open] [Details]
Files deleted by EtreCheck:ⓘ
2017-12-13 19:22:19 - ~/Library/LaunchAgents/com.skype.skype.shareagent.plist - Unknown
With above, I do not understand how Bitdefender can be the only issue I have - what am I missing?
It might not be, but the first step in diagnosing a broken Mac is to rid it of utterly useless garbage. Get rid of it.
A. If asked what to replace Bitdefender with and hope to get a respons
You received those responses. If you did not see them, you should now. A bug with this site sometimes causes replies to be hidden until you post a newer reply.
The responses you received are valid. Remove "Bitdefender". Replace it with nothing. macOS already includes everything it needs to protect itself from viruses and malware. Installing some non-Apple product will circumvent its built-in defenses thereby subjecting it to exploits due to vulnerabilities in those products, including vulnerabilities yet to be discovered. Let your Mac work the way it was designed to work. Read Effective defenses against malware and other threats.
B. I have had Bitdefender for over a year now and had no issues with it so far.
I understand. Now you do. It's causing a kernel panic, which will never occur on a properly working Mac.
The "anti-virus" peddlers are always trying to keep up with macOS updates and upgrades, and they always fail. Despite very public pronouncements from Apple regarding those releases, including beta releases given to developers months in advance, they can never seem to adapt. How well do you think they could respond to a real threat, one not announced in advance, one designed to be difficult to identify and eradicate?
Anyone or any thing that claims to protect macOS better than Apple ought to be treated with suspicion, if not outright derision. Rule 1 of Macs is don't install junk. Avoid theirs.
C. When I have my laptop open and not connected to monitor, I do not have an issue with restart.
I understand that too. Until you rid your Mac of the junk affecting it, you cannot begin to troubleshoot the problem.
Bitdefender removed - it helped for a long time, but still not totally fixed
here the latest report
EtreCheck version: 3.4.6 (460)
Report generated 2017-12-16 13:35:27
Download EtreCheck from https://etrecheck.com
Runtime: 3:27
Performance: Good
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is restarting
Hardware Information:ⓘ
MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro13,2
1 2,9 GHz Intel Core i5 (i5-6267U) CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB LPDDR3 2133 MHz ok
BANK 1/DIMM0
4 GB LPDDR3 2133 MHz ok
Handoff/Airdrop2: supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 86
iCloud Quota: 107.76 GB available
Video Information:ⓘ
Intel Iris Graphics 550 - VRAM: 1536 MB
LG ULTRAWIDE 3440 x 1440 @ 60 Hz
Disk Information:ⓘ
APPLE SSD AP0256J disk0: (251 GB) (Solid State - TRIM: Yes)
(disk0s1) <not mounted> [EFI]: 315 MB
(disk0s2) <not mounted> [APFS Container]: 250.69 GB
USB Information:ⓘ
USB30Bus
GenesysLogic USB2.0 Hub
GenesysLogic USB2.0 Hub
2.4G KB 2.4G Mouse
hub_device
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Texas Instruments Inc. Texas Instruments USB Billboard Device
Apple Inc. iBridge
USB31Bus
GenesysLogic USB3.0 Hub
GenesysLogic USB3.0 Hub
USB31Bus
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus_1
Apple Inc. thunderbolt_bus_0
Virtual disks:ⓘ
Macintosh HD (disk1s1 - APFS) / [Startup]: 250.69 GB (124.48 GB free)
Encrypted: Yes (Unlocked)
Physical disk: disk0s2 250.69 GB (124.48 GB free)
(disk1s2) <not mounted> [Preboot]: 250.69 GB
Physical disk: disk0s2 250.69 GB
(disk1s3) <not mounted> [Recovery]: 250.69 GB
Physical disk: disk0s2 250.69 GB
(disk1s4) /private/var/vm [VM]: 250.69 GB
Physical disk: disk0s2 250.69 GB
System Software:ⓘ
macOS High Sierra 10.13.1 (17B1003) - Time since boot: less than an hour
Gatekeeper:ⓘ
Mac App Store and identified developers
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 163 Apple tasks
[running] 117 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 37 Apple tasks
[loaded] 171 Apple tasks
[running] 121 Apple tasks
Launch Agents:ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]
[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-28) [Lookup]
[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-25)
[running] uk.co.canimaansoftware.ClamXavHelper.plist (Mark Allan - installed 2017-12-16) [Lookup]
[loaded] uk.co.canimaansoftware.ClamXavHelperUpdater.plist (Mark Allan - installed 2017-12-16) [Lookup]
User Launch Agents:ⓘ
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]
[running] com.spotify.webhelper.plist (Spotify - installed 2017-12-16) [Lookup]
[loaded] uk.co.canimaansoftware.clamxav.UninstallWatcher.plist (Mark Allan - installed 2017-12-16) [Lookup]
User Login Items:ⓘ
ChatMate for WhatsApp DevMate Helper SMLoginItem - Hidden (Sebastian Roessler - installed 2017-10-19)
(/Applications/ChatMate for WhatsApp.app/Contents/Library/LoginItems/ChatMate for WhatsApp DevMate Helper.app)
Internet Plug-ins:ⓘ
AdobePDFViewerNPAPI: 17.012.20093 (installed 2017-08-01) [Lookup]
FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-10-25)
AdobePDFViewer: 17.012.20093 (installed 2017-08-01) [Lookup]
Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]
Safari Extensions:ⓘ
[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-21)
[enabled] OneNote Web Clipper - Microsoft Corporation - https://www.onenote.com/clipper (installed 2017-05-10)
[enabled] LastPass - LastPass - https://lastpass.com/ (installed 2017-09-15)
[enabled] TrafficLight - Bitdefender SRL - http://trafficlight.bitdefender.com/ (installed 2016-12-10)
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-11-28) [Lookup]
FUSE (installed 2017-03-15) [Lookup]
Time Machine:ⓘ
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 250.69 GB Disk used: 126.20 GB
Destinations:
Data Opslag Kantoor [Network]
Total size: 2.00 TB
Total number of backups: 1
Oldest backup: 27-11-17 08:06
Last backup: 27-11-17 08:06
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 250.69 GB X 3)
Top Processes by CPU:ⓘ
72% mds_stores
60% mdworker
59% mdworker
58% mdworker
57% mdworker
Top Processes by Memory:ⓘ
889 MB kernel_task
562 MB Safari
371 MB mds_stores
250 MB com.apple.WebKit.WebContent
245 MB com.apple.WebKit.WebContent
Top Processes by Network Use:ⓘ
Input Output Process name
161 MB 3 KB RunFreshclam
31 MB 300 KB kernel_task
9 MB 15 KB Mail
3 MB 693 KB Spotify
172 KB 7 KB com.apple.WebKit.Networking
Top Processes by Energy Use:ⓘ
63.56 mds_stores
41.80 mdworker
41.70 mdworker
41.02 mdworker
40.70 mdworker
Virtual Memory Information:ⓘ
1.43 GB Available RAM
16 MB Free RAM
6.57 GB Used RAM
1.41 GB Cached files
54 MB Swap Used
Software installs (last 30 days):ⓘ
Evernote: 6.13.1 (installed 2017-12-04)
SimpleMind Lite: 1.19.0 (installed 2017-12-08)
OnScreen Control: (installed 2017-12-11)
Dual Controller: (installed 2017-12-11)
Dual Controller: (installed 2017-12-11)
Adobe Flash Player: (installed 2017-12-12)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events):ⓘ
2017-12-15 09:57:00 QuickTime Player.app Crash [Open]
Cause: objc_msgSend() selector name: release
Performing @selector(terminate:) from sender NSMenuItem 0x6040000baa00
2017-12-12 12:06:04 Kernel Panic [Open] [Details]
3rd Party Kernel Extensions:
com.bitdefender.TMProtection 5.0.0
com.bitdefender.FileProtect 1
com.bitdefender.SelfProtect 1.2.8
Files deleted by EtreCheck:ⓘ
2017-12-13 19:22:19 - ~/Library/LaunchAgents/com.skype.skype.shareagent.plist - Unknown
Have removed bit defender and other virus program - issue still remains
EtreCheck version: 3.4.6 (460)
Report generated 2017-12-17 17:26:30
Download EtreCheck from https://etrecheck.com
Runtime: 2:24
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Computer is restarting
Hardware Information:ⓘ
MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro13,2
1 2,9 GHz Intel Core i5 (i5-6267U) CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB LPDDR3 2133 MHz ok
BANK 1/DIMM0
4 GB LPDDR3 2133 MHz ok
Handoff/Airdrop2: supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 86
iCloud Quota: 107.74 GB available
Video Information:ⓘ
Intel Iris Graphics 550 - VRAM: 1536 MB
LG ULTRAWIDE 3440 x 1440 @ 60 Hz
Disk Information:ⓘ
APPLE SSD AP0256J disk0: (251 GB) (Solid State - TRIM: Yes)
(disk0s1) <not mounted> [EFI]: 315 MB
(disk0s2) <not mounted> [APFS Container]: 250.69 GB
USB Information:ⓘ
USB30Bus
GenesysLogic USB2.0 Hub
GenesysLogic USB2.0 Hub
2.4G KB 2.4G Mouse
hub_device
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Texas Instruments Inc. Texas Instruments USB Billboard Device
Apple Inc. iBridge
USB31Bus
GenesysLogic USB3.0 Hub
Seagate BUP Slim Mac SL
BUP Slim Mac SL disk2: (500,11 GB)
EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Seagate Backup Plus Drive (disk2s2 - Journaled HFS+) /Volumes/Seagate Backup Plus Drive : 499.76 GB (130.18 GB free)
GenesysLogic USB3.0 Hub
USB31Bus
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus_1
Apple Inc. thunderbolt_bus_0
Virtual disks:ⓘ
Macintosh HD (disk1s1 - APFS) / [Startup]: 250.69 GB (123.47 GB free)
Encrypted: Yes (Unlocked)
Physical disk: disk0s2 250.69 GB (123.47 GB free)
(disk1s2) <not mounted> [Preboot]: 250.69 GB
Physical disk: disk0s2 250.69 GB
(disk1s3) <not mounted> [Recovery]: 250.69 GB
Physical disk: disk0s2 250.69 GB
(disk1s4) /private/var/vm [VM]: 250.69 GB
Physical disk: disk0s2 250.69 GB
System Software:ⓘ
macOS High Sierra 10.13.1 (17B1003) - Time since boot: less than an hour
Gatekeeper:ⓘ
Mac App Store and identified developers
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 169 Apple tasks
[running] 111 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 36 Apple tasks
[loaded] 172 Apple tasks
[running] 121 Apple tasks
Launch Agents:ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]
[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-28) [Lookup]
[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-25)
User Launch Agents:ⓘ
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]
[running] com.spotify.webhelper.plist (Spotify - installed 2017-12-16) [Lookup]
User Login Items:ⓘ
ChatMate for WhatsApp DevMate Helper SMLoginItem - Hidden (Sebastian Roessler - installed 2017-10-19)
(/Applications/ChatMate for WhatsApp.app/Contents/Library/LoginItems/ChatMate for WhatsApp DevMate Helper.app)
Internet Plug-ins:ⓘ
AdobePDFViewerNPAPI: 17.012.20093 (installed 2017-08-01) [Lookup]
FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-10-25)
AdobePDFViewer: 17.012.20093 (installed 2017-08-01) [Lookup]
Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]
Safari Extensions:ⓘ
[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-21)
[enabled] OneNote Web Clipper - Microsoft Corporation - https://www.onenote.com/clipper (installed 2017-05-10)
[enabled] LastPass - LastPass - https://lastpass.com/ (installed 2017-09-15)
[enabled] TrafficLight - Bitdefender SRL - http://trafficlight.bitdefender.com/ (installed 2016-12-10)
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-11-28) [Lookup]
FUSE (installed 2017-03-15) [Lookup]
Time Machine:ⓘ
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 250.69 GB Disk used: 127.22 GB
Destinations:
Data Opslag Kantoor [Network]
Total size: 2.00 TB
Total number of backups: 1
Oldest backup: 27-11-17 08:06
Last backup: 27-11-17 08:06
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 250.69 GB X 3)
Top Processes by CPU:ⓘ
38% mds
22% com.apple.WebKit.WebContent
20% mds_stores
15% WindowServer
15% kernel_task
Top Processes by Memory:ⓘ
901 MB kernel_task
677 MB Safari
287 MB mds_stores
209 MB com.apple.WebKit.WebContent
198 MB com.apple.WebKit.WebContent
Top Processes by Network Use:ⓘ
Input Output Process name
13 MB 126 KB kernel_task
2 MB 23 KB com.apple.WebKit.Networking
282 KB 56 KB com.apple.WebKit.Networking
10 KB 98 KB biometrickitd
54 KB 35 KB AddressBookSourceSync
Top Processes by Energy Use:ⓘ
31.64 mds
26.96 mdworker
25.22 mds_stores
16.98 suggestd
16.40 mdworker
Virtual Memory Information:ⓘ
3.05 GB Available RAM
17 MB Free RAM
4.95 GB Used RAM
3.04 GB Cached files
87 MB Swap Used
Software installs (last 30 days):ⓘ
Evernote: 6.13.1 (installed 2017-12-04)
SimpleMind Lite: 1.19.0 (installed 2017-12-08)
OnScreen Control: (installed 2017-12-11)
Dual Controller: (installed 2017-12-11)
Dual Controller: (installed 2017-12-11)
Adobe Flash Player: (installed 2017-12-12)
ClamXav Uninstaller: (installed 2017-12-16)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events):ⓘ
2017-12-17 17:22:57 Kernel Panic [Open] [Details]
3rd Party Kernel Extensions: None
2017-12-15 09:57:00 QuickTime Player.app Crash [Open]
Cause: objc_msgSend() selector name: release
Performing @selector(terminate:) from sender NSMenuItem 0x6040000baa00
Files deleted by EtreCheck:ⓘ
2017-12-13 19:22:19 - ~/Library/LaunchAgents/com.skype.skype.shareagent.plist - Unknown
2017-12-16 16:22:33 - ~/Library/LaunchAgents/uk.co.canimaansoftware.clamxav.UninstallWatcher.plist - Unknown
Try running this program in your normal user account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
Would your provide an answer to Tesserax's question please?
~/Library/LaunchAgents/com.skype.skype.shareagent.plist
/Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent
Executable not found!
One orphan file found. [Clean up]
Run the report again and click [Clean up].
I would uninstall Bitdefender. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files. I would also uninstall the BitDefender Safari extension.
Hi Tesserax,
Sorry I missed your message - Yes, it does and does not matter if I connect it to an other 4k monitor - LG it happens within 10-15 min and with Philips monitor it takes about 30 min.
Looking forward to your reply.
Frank
You basically verified that the monitor was not the issue. Thank you for going through the trouble to check that out for us.
I believe that Eric Root has provided you with sound advice related to the results of your EtreCheck report. The Bitdefender kernel extensions were causing havoc with your Mac's operating system and the main reason for the system crashes and subsequent shut-downs.
Your last report still shows Bitdefender components installed and active on your system. If you look under the section, titled: Top Processes by CPU, you'll see two processes (BDLDaemon & mdworker) using up most of your CPU. BDLDaemon is part of Bitdefender. mdworker, on the other hand, is directly related to the Spotlight app.
Ref: What Are mds and mdworker, and Why Are They Running on My Mac? - How-To Geek
Thank you John for your question.
A. If asked what to replace Bitdefender with and hope to get a respons
B. I have had Bitdefender for over a year now and had no issues with it so far.
C. When I have my laptop open and not connected to monitor, I do not have an issue with restart.
With above, I do not understand how Bitdefender can be the only issue I have - what am I missing?
Best regards
Frank
Thank you John for your question.
A. If asked what to replace Bitdefender with and hope to get a respons
B. I have had Bitdefender for over a year now and had no issues with it so far.
C. When I have my laptop open and not connected to monitor, I do not have an issue with restart.
With above, I do not understand how Bitdefender can be the only issue I have - what am I missing?
Best regards
Frank
A. If asked what to replace Bitdefender with and hope to get a respons
I wouldn't replace it with anything. However, if you are insistent on having an anti-virus program on your Mac, I would suggest that you check out ClamXav. macOS already has a built-in anti-malware engine and an anti-virus program is not necessary.
B. I have had Bitdefender for over a year now and had no issues with it so far.
Not according to the results of the EtreCheck report. Your Mac has experienced a number of Kernel Panics due to this application.
Spotlight is working overtime.
Remove "ClamXAV". Stop installing non-Apple "anti-virus" junk. Please review my earlier reply. If you are unwilling to let your Mac work the way it's designed to work as I wrote, my willingness to assist with your problem is at an impasse.
Hi John, thank you for your help. I will remove ClamXAV (which was advised to me on this forum with the same topic, but would appreciate if you can stop referring to things as Junk. I have a lot of respect for people and want to make sure we can keep respecting each other.
Back to the issue - What is strange is that when I close the lite of the laptop, the laptop shuts down happens even faster. Not sure why - but I think good to know.
MacBook Pro - shuts down automatically
