Announcement: Upgrade to macOS Mojave

With features like Dark Mode, Stacks, and four new built-in apps, macOS Mojave helps you get more out of every click. 
Find out how to upgrade to macOS Mojave > https://support.apple.com/macos/mojave

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: MacBook Pro - shuts down automatically

MacBook Pro shuts down automatically since a week when I connect to my LG 34" widescreen monitor using the USB C connector.


Sometimes I can work a few minutes and sometimes a quarter of an hour. It always make a hard reboot and asks to report the issue to apple. Until now no response heard.

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.2), connected to LG 34" via USB-C

Posted on

Reply
Question marked as Helpful

Dec 16, 2017 4:37 AM in response to Frenkiesworld In response to Frenkiesworld

With above, I do not understand how Bitdefender can be the only issue I have - what am I missing?


It might not be, but the first step in diagnosing a broken Mac is to rid it of utterly useless garbage. Get rid of it.


A. If asked what to replace Bitdefender with and hope to get a respons


You received those responses. If you did not see them, you should now. A bug with this site sometimes causes replies to be hidden until you post a newer reply.


The responses you received are valid. Remove "Bitdefender". Replace it with nothing. macOS already includes everything it needs to protect itself from viruses and malware. Installing some non-Apple product will circumvent its built-in defenses thereby subjecting it to exploits due to vulnerabilities in those products, including vulnerabilities yet to be discovered. Let your Mac work the way it was designed to work. Read Effective defenses against malware and other threats.


B. I have had Bitdefender for over a year now and had no issues with it so far.


I understand. Now you do. It's causing a kernel panic, which will never occur on a properly working Mac.


The "anti-virus" peddlers are always trying to keep up with macOS updates and upgrades, and they always fail. Despite very public pronouncements from Apple regarding those releases, including beta releases given to developers months in advance, they can never seem to adapt. How well do you think they could respond to a real threat, one not announced in advance, one designed to be difficult to identify and eradicate?


Anyone or any thing that claims to protect macOS better than Apple ought to be treated with suspicion, if not outright derision. Rule 1 of Macs is don't install junk. Avoid theirs.


C. When I have my laptop open and not connected to monitor, I do not have an issue with restart.


I understand that too. Until you rid your Mac of the junk affecting it, you cannot begin to troubleshoot the problem.

Question marked as Helpful

Dec 16, 2017 4:37 AM in response to Frenkiesworld In response to Frenkiesworld

A. If asked what to replace Bitdefender with and hope to get a respons

I wouldn't replace it with anything. However, if you are insistent on having an anti-virus program on your Mac, I would suggest that you check out ClamXav. macOS already has a built-in anti-malware engine and an anti-virus program is not necessary.

B. I have had Bitdefender for over a year now and had no issues with it so far.

Not according to the results of the EtreCheck report. Your Mac has experienced a number of Kernel Panics due to this application.

There’s more to the conversation

Read all replies

Dec 12, 2017 5:45 PM in response to Frenkiesworld In response to Frenkiesworld

Try running this program in your normal user account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Dec 12, 2017 5:45 PM

Reply Helpful

Dec 13, 2017 12:05 AM in response to Eric Root In response to Eric Root

Thanks Eric - please find copy/past information below


EtreCheck version: 3.4.6 (460)

Report generated 2017-12-13 09:01:32

Download EtreCheck from https://etrecheck.com

Runtime: 2:05

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.


Problem: Computer is restarting

Description:

when I connect to external monitor via USB C - at a random time between 5-15 min, the system will crash and restart



Hardware Information:

MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro13,2

1 2,9 GHz Intel Core i5 (i5-6267U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB LPDDR3 2133 MHz ok

BANK 1/DIMM0

4 GB LPDDR3 2133 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 85

iCloud Quota: 107.80 GB available


Video Information:

Intel Iris Graphics 550 - VRAM: 1536 MB

Color LCD 2880 x 1800

C24F390 1920 x 1080 @ 60 Hz


Disk Information:

APPLE SSD AP0256J disk0: (251 GB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted> [EFI]: 315 MB

(disk0s2) <not mounted> [APFS Container]: 250.69 GB


USB Information:

USB30Bus

NXP PTN5002

Apple Inc. iBridge

USB31Bus

USB31Bus


Thunderbolt Information:

Apple Inc. thunderbolt_bus_1

Apple Inc. thunderbolt_bus_0


Virtual disks:

Macintosh HD (disk1s1 - APFS) / [Startup]: 250.69 GB (128.96 GB free)

Encrypted: Yes (Unlocked)

Physical disk: disk0s2 250.69 GB (128.96 GB free)

(disk1s2) <not mounted> [Preboot]: 250.69 GB

Physical disk: disk0s2 250.69 GB

(disk1s3) <not mounted> [Recovery]: 250.69 GB

Physical disk: disk0s2 250.69 GB

(disk1s4) /private/var/vm [VM]: 250.69 GB

Physical disk: disk0s2 250.69 GB


System Software:

macOS High Sierra 10.13.1 (17B1003) - Time since boot: about 14 hours


Gatekeeper:

Mac App Store and identified developers


Clean up:

~/Library/LaunchAgents/com.skype.skype.shareagent.plist

/Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent

Executable not found!

One orphan file found. [Clean up]


Kernel Extensions:

/Library/Extensions

[loaded] com.bitdefender.FileProtect (1.1 - SDK 10.11) [Lookup]

[loaded] com.bitdefender.SelfProtect (1.2.8 - SDK 10.8) [Lookup]

[loaded] com.bitdefender.TMProtection (5.0.0 - SDK 10.11) [Lookup]


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 158 Apple tasks

[running] 122 Apple tasks


System Launch Daemons:

[not loaded] 37 Apple tasks

[loaded] 172 Apple tasks

[running] 120 Apple tasks


Launch Agents:

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]

[running] com.bitdefender.antivirusformac.plist (? 17d3b6ae edf4e7b3 - installed 2017-10-03) [Lookup]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-28) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-25)

[loaded] com.bitdefender.AuthHelperTool.plist (Bitdefender SRL - installed 2017-10-03) [Lookup]

[running] com.bitdefender.agent.plist (Bitdefender SRL - installed 2017-09-21) [Lookup]

[loaded] com.bitdefender.upgrade.plist (Bitdefender SRL - installed 2017-09-22) [Lookup]


User Launch Agents:

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.skype.skype.shareagent.plist (? 9e64636f 0 - installed 2017-11-06) [Lookup] - /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent: Executable not found!

[running] com.spotify.webhelper.plist (Spotify - installed 2017-12-12) [Lookup]


User Login Items:

Dual Controller Programma

(/Applications/Dual Controller.app)

ChatMate for WhatsApp DevMate Helper SMLoginItem - Hidden (Sebastian Roessler - installed 2017-10-19)

(/Applications/ChatMate for WhatsApp.app/Contents/Library/LoginItems/ChatMate for WhatsApp DevMate Helper.app)


Internet Plug-ins:

AdobePDFViewerNPAPI: 17.012.20093 (installed 2017-08-01) [Lookup]

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-25)

AdobePDFViewer: 17.012.20093 (installed 2017-08-01) [Lookup]

Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]


Safari Extensions:

[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-21)

[enabled] OneNote Web Clipper - Microsoft Corporation - https://www.onenote.com/clipper (installed 2017-05-10)

[enabled] LastPass - LastPass - https://lastpass.com/ (installed 2017-09-15)

[enabled] TrafficLight - Bitdefender SRL - http://trafficlight.bitdefender.com/ (installed 2016-12-10)


3rd Party Preference Panes:

Flash Player (installed 2017-11-28) [Lookup]

FUSE (installed 2017-03-15) [Lookup]


Time Machine:

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 250.69 GB Disk used: 121.73 GB

Destinations:

Data Opslag Kantoor [Network]

Total size: 2.00 TB

Total number of backups: 1

Oldest backup: 27-11-17 08:06

Last backup: 27-11-17 08:06

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 250.69 GB X 3)


Top Processes by CPU:

22% com.apple.WebKit.WebContent

14% WindowServer

12% Safari

7% kernel_task

3% hidd


Top Processes by Memory:

919 MB kernel_task

364 MB com.apple.WebKit.WebContent

332 MB Safari

178 MB mds_stores

167 MB Mail


Top Processes by Network Use:

Input Output Process name

53 MB 41 KB Mail

1 MB 220 KB mDNSResponder

797 KB 119 KB com.apple.WebKit.Networking

86 KB 120 KB biometrickitd

20 KB 12 KB netbiosd


Top Processes by Energy Use:

12.72 WindowServer

7.43 com.apple.WebKit

7.08 BDLDaemon

5.48 Safari


Virtual Memory Information:

2.31 GB Available RAM

556 MB Free RAM

5.69 GB Used RAM

1.77 GB Cached files

530 MB Swap Used


Software installs (last 30 days):

Adobe Flash Player: (installed 2017-11-15)

Evernote: 6.13.1 (installed 2017-12-04)

SimpleMind Lite: 1.19.0 (installed 2017-12-08)

OnScreen Control: (installed 2017-12-11)

Dual Controller: (installed 2017-12-11)

Dual Controller: (installed 2017-12-11)

Adobe Flash Player: (installed 2017-12-12)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-12-12 22:29:08 contactsdonationagent Crash [Open]

Cause: objc_msgSend() selector name: shouldResetDatabase:

2017-12-12 12:06:04 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions:

com.bitdefender.TMProtection 5.0.0

com.bitdefender.FileProtect 1

com.bitdefender.SelfProtect 1.2.8

2017-12-12 11:57:34 passd Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSObjectNotAvailableException', reason: '[[[NFHardwareManager sharedHardwareManager] secureElements] serialNumber] not available.'

terminating with uncaught exception of type NSException

abort() called

2017-12-11 13:47:45 com.apple.WebKit.WebContent High CPU use [Open] [Details]

Dec 13, 2017 12:05 AM

Reply Helpful

Dec 13, 2017 8:55 AM in response to Frenkiesworld In response to Frenkiesworld

Would your provide an answer to Tesserax's question please?


Clean up:

~/Library/LaunchAgents/com.skype.skype.shareagent.plist

/Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent

Executable not found!

One orphan file found. [Clean up]


Run the report again and click [Clean up].


I would uninstall Bitdefender. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files. I would also uninstall the BitDefender Safari extension.


Bitdefender uninstall

Dec 13, 2017 8:55 AM

Reply Helpful

Dec 13, 2017 10:29 AM in response to Eric Root In response to Eric Root

Hi Eric,


Have done the clean up and seems to have done the trick. Below the new report - does it look clean?

Not sure about the change with Bitdefender - feels so safe :-). What would you replace it with?


Best

Frank


EtreCheck version: 3.4.6 (460)

Report generated 2017-12-13 19:26:38

Download EtreCheck from https://etrecheck.com

Runtime: 2:26

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is restarting


Hardware Information:

MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro13,2

1 2,9 GHz Intel Core i5 (i5-6267U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB LPDDR3 2133 MHz ok

BANK 1/DIMM0

4 GB LPDDR3 2133 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 85

iCloud Quota: 107.80 GB available


Video Information:

Intel Iris Graphics 550 - VRAM: 1536 MB

LG ULTRAWIDE 3440 x 1440 @ 60 Hz


Disk Information:

APPLE SSD AP0256J disk0: (251 GB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted> [EFI]: 315 MB

(disk0s2) <not mounted> [APFS Container]: 250.69 GB


USB Information:

USB30Bus

GenesysLogic USB2.0 Hub

GenesysLogic USB2.0 Hub

hub_device

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Texas Instruments Inc. Texas Instruments USB Billboard Device

2.4G KB 2.4G Mouse

Apple Inc. iBridge

USB31Bus

USB31Bus

GenesysLogic USB3.0 Hub

GenesysLogic USB3.0 Hub


Thunderbolt Information:

Apple Inc. thunderbolt_bus_1

Apple Inc. thunderbolt_bus_0


Virtual disks:

Macintosh HD (disk1s1 - APFS) / [Startup]: 250.69 GB (126.51 GB free)

Encrypted: Yes (Unlocked)

Physical disk: disk0s2 250.69 GB (126.51 GB free)

(disk1s2) <not mounted> [Preboot]: 250.69 GB

Physical disk: disk0s2 250.69 GB

(disk1s3) <not mounted> [Recovery]: 250.69 GB

Physical disk: disk0s2 250.69 GB

(disk1s4) /private/var/vm [VM]: 250.69 GB

Physical disk: disk0s2 250.69 GB


System Software:

macOS High Sierra 10.13.1 (17B1003) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Library/Extensions

[loaded] com.bitdefender.FileProtect (1.1 - SDK 10.11) [Lookup]

[loaded] com.bitdefender.SelfProtect (1.2.8 - SDK 10.8) [Lookup]

[loaded] com.bitdefender.TMProtection (5.0.0 - SDK 10.11) [Lookup]


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 170 Apple tasks

[running] 110 Apple tasks


System Launch Daemons:

[not loaded] 37 Apple tasks

[loaded] 168 Apple tasks

[running] 124 Apple tasks


Launch Agents:

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]

[running] com.bitdefender.antivirusformac.plist (? 17d3b6ae edf4e7b3 - installed 2017-10-03) [Lookup]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-28) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-25)

[loaded] com.bitdefender.AuthHelperTool.plist (Bitdefender SRL - installed 2017-10-03) [Lookup]

[running] com.bitdefender.agent.plist (Bitdefender SRL - installed 2017-09-21) [Lookup]

[loaded] com.bitdefender.upgrade.plist (Bitdefender SRL - installed 2017-09-22) [Lookup]


User Launch Agents:

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-12-13) [Lookup]


User Login Items:

Dual Controller Programma

(/Applications/Dual Controller.app)

ChatMate for WhatsApp DevMate Helper SMLoginItem - Hidden (Sebastian Roessler - installed 2017-10-19)

(/Applications/ChatMate for WhatsApp.app/Contents/Library/LoginItems/ChatMate for WhatsApp DevMate Helper.app)


Internet Plug-ins:

AdobePDFViewerNPAPI: 17.012.20093 (installed 2017-08-01) [Lookup]

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-25)

AdobePDFViewer: 17.012.20093 (installed 2017-08-01) [Lookup]

Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]


Safari Extensions:

[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-21)

[enabled] OneNote Web Clipper - Microsoft Corporation - https://www.onenote.com/clipper (installed 2017-05-10)

[enabled] LastPass - LastPass - https://lastpass.com/ (installed 2017-09-15)

[enabled] TrafficLight - Bitdefender SRL - http://trafficlight.bitdefender.com/ (installed 2016-12-10)


3rd Party Preference Panes:

Flash Player (installed 2017-11-28) [Lookup]

FUSE (installed 2017-03-15) [Lookup]


Time Machine:

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 250.69 GB Disk used: 124.18 GB

Destinations:

Data Opslag Kantoor [Network]

Total size: 2.00 TB

Total number of backups: 1

Oldest backup: 27-11-17 08:06

Last backup: 27-11-17 08:06

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 250.69 GB X 3)


Top Processes by CPU:

55% mdworker

54% mdworker

54% mdworker

54% mdworker

52% backupd


Top Processes by Memory:

910 MB kernel_task

443 MB Safari

361 MB BDLDaemon

298 MB com.apple.WebKit.WebContent

295 MB com.apple.WebKit.WebContent


Top Processes by Network Use:

Input Output Process name

55 MB 460 KB kernel_task

7 MB 21 KB Mail

4 MB 922 KB Spotify

2 MB 57 KB com.apple.WebKit.Networking

100 KB 15 KB mDNSResponder


Top Processes by Energy Use:

49.92 mdworker

48.92 mdworker

47.48 mdworker

47.26 mdworker

46.50 backupd


Virtual Memory Information:

1.58 GB Available RAM

20 MB Free RAM

6.42 GB Used RAM

1.56 GB Cached files

97 MB Swap Used


Software installs (last 30 days):

Adobe Flash Player: (installed 2017-11-15)

Evernote: 6.13.1 (installed 2017-12-04)

SimpleMind Lite: 1.19.0 (installed 2017-12-08)

OnScreen Control: (installed 2017-12-11)

Dual Controller: (installed 2017-12-11)

Dual Controller: (installed 2017-12-11)

Adobe Flash Player: (installed 2017-12-12)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-12-13 19:15:44 Last shutdown cause: -128 - Unknown

2017-12-12 22:29:08 contactsdonationagent Crash [Open]

Cause: objc_msgSend() selector name: shouldResetDatabase:

2017-12-12 12:06:04 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions:

com.bitdefender.TMProtection 5.0.0

com.bitdefender.FileProtect 1

com.bitdefender.SelfProtect 1.2.8

2017-12-12 11:57:34 passd Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSObjectNotAvailableException', reason: '[[[NFHardwareManager sharedHardwareManager] secureElements] serialNumber] not available.'

terminating with uncaught exception of type NSException

abort() called

2017-12-11 13:47:45 com.apple.WebKit.WebContent High CPU use [Open] [Details]


Files deleted by EtreCheck:

2017-12-13 19:22:19 - ~/Library/LaunchAgents/com.skype.skype.shareagent.plist - Unknown

Dec 13, 2017 10:29 AM

Reply Helpful

Dec 13, 2017 10:46 AM in response to Tesserax In response to Tesserax

Hi Tesserax,


Sorry I missed your message - Yes, it does and does not matter if I connect it to an other 4k monitor - LG it happens within 10-15 min and with Philips monitor it takes about 30 min.


Looking forward to your reply.

Frank

Dec 13, 2017 10:46 AM

Reply Helpful

Dec 13, 2017 10:49 AM in response to Frenkiesworld In response to Frenkiesworld

Just happend again - driving me crazy. I have worked all day long stand alone and now using the monitor and within 15 min, it shuts down!

Please find the latest report done after the restart.

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-13 19:43:18

Download EtreCheck from https://etrecheck.com

Runtime: 2:53

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is restarting


Hardware Information:

MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro13,2

1 2,9 GHz Intel Core i5 (i5-6267U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB LPDDR3 2133 MHz ok

BANK 1/DIMM0

4 GB LPDDR3 2133 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 85

iCloud Quota: 107.80 GB available


Video Information:

Intel Iris Graphics 550 - VRAM: 1536 MB

Color LCD 2880 x 1800

LG ULTRAWIDE 3440 x 1440 @ 60 Hz


Disk Information:

APPLE SSD AP0256J disk0: (251 GB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted> [EFI]: 315 MB

(disk0s2) <not mounted> [APFS Container]: 250.69 GB


USB Information:

USB30Bus

GenesysLogic USB2.0 Hub

GenesysLogic USB2.0 Hub

hub_device

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Texas Instruments Inc. Texas Instruments USB Billboard Device

Apple Inc. iBridge

USB31Bus

GenesysLogic USB3.0 Hub

GenesysLogic USB3.0 Hub

USB31Bus


Thunderbolt Information:

Apple Inc. thunderbolt_bus_1

Apple Inc. thunderbolt_bus_0


Virtual disks:

Macintosh HD (disk1s1 - APFS) / [Startup]: 250.69 GB (125.75 GB free)

Encrypted: Yes (Unlocked)

Physical disk: disk0s2 250.69 GB (125.75 GB free)

(disk1s2) <not mounted> [Preboot]: 250.69 GB

Physical disk: disk0s2 250.69 GB

(disk1s3) <not mounted> [Recovery]: 250.69 GB

Physical disk: disk0s2 250.69 GB

(disk1s4) /private/var/vm [VM]: 250.69 GB

Physical disk: disk0s2 250.69 GB


System Software:

macOS High Sierra 10.13.1 (17B1003) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Library/Extensions

[loaded] com.bitdefender.FileProtect (1.1 - SDK 10.11) [Lookup]

[loaded] com.bitdefender.SelfProtect (1.2.8 - SDK 10.8) [Lookup]

[loaded] com.bitdefender.TMProtection (5.0.0 - SDK 10.11) [Lookup]


System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 168 Apple tasks

[running] 113 Apple tasks


System Launch Daemons:

[not loaded] 37 Apple tasks

[loaded] 172 Apple tasks

[running] 120 Apple tasks


Launch Agents:

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]

[running] com.bitdefender.antivirusformac.plist (? 17d3b6ae edf4e7b3 - installed 2017-10-03) [Lookup]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-28) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-25)

[loaded] com.bitdefender.AuthHelperTool.plist (Bitdefender SRL - installed 2017-10-03) [Lookup]

[running] com.bitdefender.agent.plist (Bitdefender SRL - installed 2017-09-21) [Lookup]

[loaded] com.bitdefender.upgrade.plist (Bitdefender SRL - installed 2017-09-22) [Lookup]


User Launch Agents:

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-12-13) [Lookup]


User Login Items:

Dual Controller Programma

(/Applications/Dual Controller.app)

ChatMate for WhatsApp DevMate Helper SMLoginItem - Hidden (Sebastian Roessler - installed 2017-10-19)

(/Applications/ChatMate for WhatsApp.app/Contents/Library/LoginItems/ChatMate for WhatsApp DevMate Helper.app)


Internet Plug-ins:

AdobePDFViewerNPAPI: 17.012.20093 (installed 2017-08-01) [Lookup]

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-25)

AdobePDFViewer: 17.012.20093 (installed 2017-08-01) [Lookup]

Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]


Safari Extensions:

[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-21)

[enabled] OneNote Web Clipper - Microsoft Corporation - https://www.onenote.com/clipper (installed 2017-05-10)

[enabled] LastPass - LastPass - https://lastpass.com/ (installed 2017-09-15)

[enabled] TrafficLight - Bitdefender SRL - http://trafficlight.bitdefender.com/ (installed 2016-12-10)


3rd Party Preference Panes:

Flash Player (installed 2017-11-28) [Lookup]

FUSE (installed 2017-03-15) [Lookup]


Time Machine:

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 250.69 GB Disk used: 124.94 GB

Destinations:

Data Opslag Kantoor [Network]

Total size: 2.00 TB

Total number of backups: 1

Oldest backup: 27-11-17 08:06

Last backup: 27-11-17 08:06

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 250.69 GB X 3)


Top Processes by CPU:

66% BDLDaemon

56% mdworker

54% mdworker

53% mdworker

52% mdworker


Top Processes by Memory:

875 MB kernel_task

643 MB Safari

391 MB com.apple.WebKit.WebContent

383 MB com.apple.WebKit.WebContent

233 MB mds_stores


Top Processes by Network Use:

Input Output Process name

30 MB 67 KB com.apple.WebKit.Networking

7 MB 9 KB Mail

10 KB 98 KB biometrickitd

82 KB 11 KB mDNSResponder

9 KB 11 KB com.apple.WebKit.Networking


Top Processes by Energy Use:

58.02 mdworker

55.52 mdworker

55.04 mdworker

54.32 mdworker

36.90 mds_stores


Virtual Memory Information:

1.86 GB Available RAM

605 MB Free RAM

6.14 GB Used RAM

1.26 GB Cached files

48 MB Swap Used


Software installs (last 30 days):

Adobe Flash Player: (installed 2017-11-15)

Evernote: 6.13.1 (installed 2017-12-04)

SimpleMind Lite: 1.19.0 (installed 2017-12-08)

OnScreen Control: (installed 2017-12-11)

Dual Controller: (installed 2017-12-11)

Dual Controller: (installed 2017-12-11)

Adobe Flash Player: (installed 2017-12-12)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-12-13 19:37:38 Last shutdown cause: 3 - Hard shutdown

2017-12-12 22:29:08 contactsdonationagent Crash [Open]

Cause: objc_msgSend() selector name: shouldResetDatabase:

2017-12-12 12:06:04 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions:

com.bitdefender.TMProtection 5.0.0

com.bitdefender.FileProtect 1

com.bitdefender.SelfProtect 1.2.8

2017-12-12 11:57:34 passd Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSObjectNotAvailableException', reason: '[[[NFHardwareManager sharedHardwareManager] secureElements] serialNumber] not available.'

terminating with uncaught exception of type NSException

abort() called

2017-12-11 13:47:45 com.apple.WebKit.WebContent High CPU use [Open] [Details]


Files deleted by EtreCheck:

2017-12-13 19:22:19 - ~/Library/LaunchAgents/com.skype.skype.shareagent.plist - Unknown

Dec 13, 2017 10:49 AM

Reply Helpful

Dec 13, 2017 1:01 PM in response to Frenkiesworld In response to Frenkiesworld

You basically verified that the monitor was not the issue. Thank you for going through the trouble to check that out for us.


I believe that Eric Root has provided you with sound advice related to the results of your EtreCheck report. The Bitdefender kernel extensions were causing havoc with your Mac's operating system and the main reason for the system crashes and subsequent shut-downs.


Your last report still shows Bitdefender components installed and active on your system. If you look under the section, titled: Top Processes by CPU, you'll see two processes (BDLDaemon & mdworker) using up most of your CPU. BDLDaemon is part of Bitdefender. mdworker, on the other hand, is directly related to the Spotlight app.


Ref: What Are mds and mdworker, and Why Are They Running on My Mac? - How-To Geek

Dec 13, 2017 1:01 PM

Reply Helpful

Dec 15, 2017 8:30 AM in response to John Galt In response to John Galt

Thank you John for your question.


A. If asked what to replace Bitdefender with and hope to get a respons

B. I have had Bitdefender for over a year now and had no issues with it so far.

C. When I have my laptop open and not connected to monitor, I do not have an issue with restart.


With above, I do not understand how Bitdefender can be the only issue I have - what am I missing?


Best regards

Frank

Dec 15, 2017 8:30 AM

Reply Helpful

Dec 15, 2017 8:31 AM in response to John Galt In response to John Galt

Thank you John for your question.


A. If asked what to replace Bitdefender with and hope to get a respons

B. I have had Bitdefender for over a year now and had no issues with it so far.

C. When I have my laptop open and not connected to monitor, I do not have an issue with restart.


With above, I do not understand how Bitdefender can be the only issue I have - what am I missing?


Best regards

Frank

Dec 15, 2017 8:31 AM

Reply Helpful
Question marked as Helpful

Dec 16, 2017 4:37 AM in response to Frenkiesworld In response to Frenkiesworld

With above, I do not understand how Bitdefender can be the only issue I have - what am I missing?


It might not be, but the first step in diagnosing a broken Mac is to rid it of utterly useless garbage. Get rid of it.


A. If asked what to replace Bitdefender with and hope to get a respons


You received those responses. If you did not see them, you should now. A bug with this site sometimes causes replies to be hidden until you post a newer reply.


The responses you received are valid. Remove "Bitdefender". Replace it with nothing. macOS already includes everything it needs to protect itself from viruses and malware. Installing some non-Apple product will circumvent its built-in defenses thereby subjecting it to exploits due to vulnerabilities in those products, including vulnerabilities yet to be discovered. Let your Mac work the way it was designed to work. Read Effective defenses against malware and other threats.


B. I have had Bitdefender for over a year now and had no issues with it so far.


I understand. Now you do. It's causing a kernel panic, which will never occur on a properly working Mac.


The "anti-virus" peddlers are always trying to keep up with macOS updates and upgrades, and they always fail. Despite very public pronouncements from Apple regarding those releases, including beta releases given to developers months in advance, they can never seem to adapt. How well do you think they could respond to a real threat, one not announced in advance, one designed to be difficult to identify and eradicate?


Anyone or any thing that claims to protect macOS better than Apple ought to be treated with suspicion, if not outright derision. Rule 1 of Macs is don't install junk. Avoid theirs.


C. When I have my laptop open and not connected to monitor, I do not have an issue with restart.


I understand that too. Until you rid your Mac of the junk affecting it, you cannot begin to troubleshoot the problem.

Dec 16, 2017 4:37 AM

Reply Helpful (1)
Question marked as Helpful

Dec 16, 2017 4:37 AM in response to Frenkiesworld In response to Frenkiesworld

A. If asked what to replace Bitdefender with and hope to get a respons

I wouldn't replace it with anything. However, if you are insistent on having an anti-virus program on your Mac, I would suggest that you check out ClamXav. macOS already has a built-in anti-malware engine and an anti-virus program is not necessary.

B. I have had Bitdefender for over a year now and had no issues with it so far.

Not according to the results of the EtreCheck report. Your Mac has experienced a number of Kernel Panics due to this application.

Dec 16, 2017 4:37 AM

Reply Helpful (1)

Dec 16, 2017 4:38 AM in response to John Galt In response to John Galt

Bitdefender removed - it helped for a long time, but still not totally fixed


here the latest report

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-16 13:35:27

Download EtreCheck from https://etrecheck.com

Runtime: 3:27

Performance: Good


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is restarting


Hardware Information:

MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro13,2

1 2,9 GHz Intel Core i5 (i5-6267U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB LPDDR3 2133 MHz ok

BANK 1/DIMM0

4 GB LPDDR3 2133 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 86

iCloud Quota: 107.76 GB available


Video Information:

Intel Iris Graphics 550 - VRAM: 1536 MB

LG ULTRAWIDE 3440 x 1440 @ 60 Hz


Disk Information:

APPLE SSD AP0256J disk0: (251 GB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted> [EFI]: 315 MB

(disk0s2) <not mounted> [APFS Container]: 250.69 GB


USB Information:

USB30Bus

GenesysLogic USB2.0 Hub

GenesysLogic USB2.0 Hub

2.4G KB 2.4G Mouse

hub_device

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Texas Instruments Inc. Texas Instruments USB Billboard Device

Apple Inc. iBridge

USB31Bus

GenesysLogic USB3.0 Hub

GenesysLogic USB3.0 Hub

USB31Bus


Thunderbolt Information:

Apple Inc. thunderbolt_bus_1

Apple Inc. thunderbolt_bus_0


Virtual disks:

Macintosh HD (disk1s1 - APFS) / [Startup]: 250.69 GB (124.48 GB free)

Encrypted: Yes (Unlocked)

Physical disk: disk0s2 250.69 GB (124.48 GB free)

(disk1s2) <not mounted> [Preboot]: 250.69 GB

Physical disk: disk0s2 250.69 GB

(disk1s3) <not mounted> [Recovery]: 250.69 GB

Physical disk: disk0s2 250.69 GB

(disk1s4) /private/var/vm [VM]: 250.69 GB

Physical disk: disk0s2 250.69 GB


System Software:

macOS High Sierra 10.13.1 (17B1003) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 163 Apple tasks

[running] 117 Apple tasks


System Launch Daemons:

[not loaded] 37 Apple tasks

[loaded] 171 Apple tasks

[running] 121 Apple tasks


Launch Agents:

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-10-05) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-28) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-25)

[running] uk.co.canimaansoftware.ClamXavHelper.plist (Mark Allan - installed 2017-12-16) [Lookup]

[loaded] uk.co.canimaansoftware.ClamXavHelperUpdater.plist (Mark Allan - installed 2017-12-16) [Lookup]


User Launch Agents:

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-12-16) [Lookup]

[loaded] uk.co.canimaansoftware.clamxav.UninstallWatcher.plist (Mark Allan - installed 2017-12-16) [Lookup]


User Login Items:

ChatMate for WhatsApp DevMate Helper SMLoginItem - Hidden (Sebastian Roessler - installed 2017-10-19)

(/Applications/ChatMate for WhatsApp.app/Contents/Library/LoginItems/ChatMate for WhatsApp DevMate Helper.app)


Internet Plug-ins:

AdobePDFViewerNPAPI: 17.012.20093 (installed 2017-08-01) [Lookup]

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-25)

AdobePDFViewer: 17.012.20093 (installed 2017-08-01) [Lookup]

Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]


Safari Extensions:

[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-21)

[enabled] OneNote Web Clipper - Microsoft Corporation - https://www.onenote.com/clipper (installed 2017-05-10)

[enabled] LastPass - LastPass - https://lastpass.com/ (installed 2017-09-15)

[enabled] TrafficLight - Bitdefender SRL - http://trafficlight.bitdefender.com/ (installed 2016-12-10)


3rd Party Preference Panes:

Flash Player (installed 2017-11-28) [Lookup]

FUSE (installed 2017-03-15) [Lookup]


Time Machine:

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 250.69 GB Disk used: 126.20 GB

Destinations:

Data Opslag Kantoor [Network]

Total size: 2.00 TB

Total number of backups: 1

Oldest backup: 27-11-17 08:06

Last backup: 27-11-17 08:06

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 250.69 GB X 3)


Top Processes by CPU:

72% mds_stores

60% mdworker

59% mdworker

58% mdworker

57% mdworker


Top Processes by Memory:

889 MB kernel_task

562 MB Safari

371 MB mds_stores

250 MB com.apple.WebKit.WebContent

245 MB com.apple.WebKit.WebContent


Top Processes by Network Use:

Input Output Process name

161 MB 3 KB RunFreshclam

31 MB 300 KB kernel_task

9 MB 15 KB Mail

3 MB 693 KB Spotify

172 KB 7 KB com.apple.WebKit.Networking


Top Processes by Energy Use:

63.56 mds_stores

41.80 mdworker

41.70 mdworker

41.02 mdworker

40.70 mdworker


Virtual Memory Information:

1.43 GB Available RAM

16 MB Free RAM

6.57 GB Used RAM

1.41 GB Cached files

54 MB Swap Used


Software installs (last 30 days):

Evernote: 6.13.1 (installed 2017-12-04)

SimpleMind Lite: 1.19.0 (installed 2017-12-08)

OnScreen Control: (installed 2017-12-11)

Dual Controller: (installed 2017-12-11)

Dual Controller: (installed 2017-12-11)

Adobe Flash Player: (installed 2017-12-12)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-12-15 09:57:00 QuickTime Player.app Crash [Open]

Cause: objc_msgSend() selector name: release

Performing @selector(terminate:) from sender NSMenuItem 0x6040000baa00

2017-12-12 12:06:04 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions:

com.bitdefender.TMProtection 5.0.0

com.bitdefender.FileProtect 1

com.bitdefender.SelfProtect 1.2.8


Files deleted by EtreCheck:

2017-12-13 19:22:19 - ~/Library/LaunchAgents/com.skype.skype.shareagent.plist - Unknown

Dec 16, 2017 4:38 AM

Reply Helpful

Dec 16, 2017 5:37 AM in response to Frenkiesworld In response to Frenkiesworld

Spotlight is working overtime.


Remove "ClamXAV". Stop installing non-Apple "anti-virus" junk. Please review my earlier reply. If you are unwilling to let your Mac work the way it's designed to work as I wrote, my willingness to assist with your problem is at an impasse.

Dec 16, 2017 5:37 AM

Reply Helpful
User profile for user: Frenkiesworld

Question: MacBook Pro - shuts down automatically