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Question: Some 4K Dolby Vision/HDR movies not streaming at 4K Dolby Vision/HDR

Some 4K Dolby Vision/HDR movies not streaming at 4K Dolby Vision/HDR.


I have an Apple TV 4K running tvOS 11.2. I have enabled "Match Dynamic Content" and "Match Frame Rate" in the new video settings. I am not sure if the issue is with the new content switching settings as before this, the Apple TV would force whatever video setting (Dolby Vision, HDR) I had selected. I have restarted the Apple TV several times and my internet modem/router. My bandwidth is regularly around 100Mbps up and 10Mbps down. The Apple TV is connected to a 4K Dolby Vision/HDR capable tv (TCL 55P607) via a Belkin HDMI 2.1compliant cable (from Apple Store). My test for success is that the TV will display a Dolby Vision or HDR badge when it detects the content from the Apple TV.


I have a mix of iTunes purchased movies that are 4K Dolby Vision/HDR capable. So far movies that seem to have the issue...


Movies NOT streaming in Dolby Vision:

Mad Max Fury Road

Spider-man: Homecoming

Baby Driver

Jason Bourne

The Lego Movie

The Lego Batman Movie

Kong Skull Island

Entourage (The Movie)

San Andreas

Live Die Repeat (Edge of Tomorrow)

Pacific Rim

Man of Steel

Argo

The Amazing Spider-man (2012)

Spider-Man

Spider-Man 2

Spider-Man 3


Movies NOT streaming in HDR:

War for the Planet of the Apes

Life of Pi

Prometheus

Rise of the Planet of the Apes

X-Men: First Class


Movies that ARE correctly streaming in their 4K format:

Atomic Blonde (Dolby Vision)

Batman v Superman (Dolby Vision)

Wonder Woman (Dolby Vision)

Logan (HDR)

John Wick (Dolby Vision)

John Wick 2 (Dolby Vision)

La La Land (Dolby Vision)

Fantastic Beasts and Where to Find Them (Dolby Vision)

Star Trek Beyond (Dolby Vision)

X-Men: Apocalypse (HDR)

The Revenant (HDR)

The Martian (HDR)

Deadpool (HDR)

Furious 7 (HDR)

Wild (HDR)

Dawn of the Planet of the Apes (HDR)

X-Men: Days of Future Past (HDR)

Star Trek: Into Darkness (Dolby Vision)

Blade Runner: The Final Cut (Dolby Vision)

E.T. (HDR10)

The Hunger Games (Dolby Vision)


My thoughts are this could be a coding/metadata issue with the way files are identified in iTunes and how the Apple TV selects the proper format with content matching.

Apple TV 4K, iOS 11.2

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Jan 6, 2018 9:27 AM in response to ccperkdog In response to ccperkdog

This has been driving me crazy over the last couple of days. It turns out that the problem is with Movies Anywhere. The movies that aren’t playing at HDR were probably purchased through another vendor in HD, and transferred over to your iTunes library via Movies Anywhere. Unfortunately Apple isn’t upgrading these purchases, so if you bought the HD version of a movie through Vudu for example, iTunes will only let you stream the movie in HD. If you scroll down on the remote when playing the movies you say aren’t streaming in HDR, you’ll see that it doesn’t say 4K, it just says HD. Even though your television says it’s 4K, the Apple TV always sends a 4K signal to your TV, even if it’s only playing something that’s 1080p.


When I first got the Apple TV 4K I was thrilled to see that so many of my movies were upgraded. Originally, Apple was streaming your Movies Anywhere synced purchases in 4K HDR, but at some point either Apple or the movie studios decided to limit it to the quality that you purchased originally.


This is a horrible system because it makes users think they own the 4K version when in reality they can only stream the 1080p version. On top of that, there is no way to upgrade to 4K or even just purchase the movie from iTunes directly, because it detects that you’ve already purchased the movie. Ugh what a headache.

Question marked as Helpful

Jan 11, 2018 2:48 PM in response to Chris000 In response to Chris000

Well, that explains what I am seeing. And that matches up with this support article: Connect your Apple ID to your Movies Anywhere account - Apple Support


Specifically, this block:

About 4K, HDR, or Dolby Vision versions

  • If you buy a movie in 4K, HDR, or Dolby Vision, you can watch the higher quality versions through iTunes and some reciprocal services1.
  • If you buy a movie in HD from another service, you can always watch the HD version in iTunes.
  • If a movie in iTunes is upgraded to 4K, HDR, or Dolby Vision, the higher quality versions might not be made available through reciprocal services1.

Thanks for figuring this out. Hopefully Apple can clean up their interface show whether or not we actually have the 4k version and give us the option to upgrade. Or just give us the 4k version, like it currently implies it is, if we have the HD version since Apple charges the same for both.



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Dec 20, 2017 2:32 PM in response to ccperkdog In response to ccperkdog

I am experiencing a similar issue. I too have tried several HDMI cables and settled on the 48 Gbps Belkin Dolby Vision cable bought via my local Apple Store. When matching frame rate and dynamic mode for La La Land, the screen turns mostly magenta, and the only way to fix this issue is to unplug and plug back in the wire during playback. Alternatively, disabling frame rate matching works (or already being in 24 Hz Apple TV 4K so there is no switch). I believe like you this is a coding/metadata issue on either end (the Apple TV 4K HDR end or the TV end). Like you, I have the TCL 55P605 TV, which is the identical TV except for the remote lacking voice support.

Dec 20, 2017 2:32 PM

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Dec 22, 2017 3:03 PM in response to ccperkdog In response to ccperkdog

I am experiencing the same issue as well. Some movies I own that the Apple TV description shows 4k versions available play in HD. Today I noticed Christopher Nolan movies Batman Begins, Dark Knight, Dark Knight Rises, and Inception all show 4k available but play in HD. But Interstellar plays in 4k HDR, go figure? I noticed this issue before with some other random titles that now play in 4k HDR. Maybe Apple is in the process of upgrading the digital versions of some movies? I hope Apple straightens this out.

Dec 22, 2017 3:03 PM

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Question marked as Helpful

Jan 6, 2018 9:27 AM in response to ccperkdog In response to ccperkdog

This has been driving me crazy over the last couple of days. It turns out that the problem is with Movies Anywhere. The movies that aren’t playing at HDR were probably purchased through another vendor in HD, and transferred over to your iTunes library via Movies Anywhere. Unfortunately Apple isn’t upgrading these purchases, so if you bought the HD version of a movie through Vudu for example, iTunes will only let you stream the movie in HD. If you scroll down on the remote when playing the movies you say aren’t streaming in HDR, you’ll see that it doesn’t say 4K, it just says HD. Even though your television says it’s 4K, the Apple TV always sends a 4K signal to your TV, even if it’s only playing something that’s 1080p.


When I first got the Apple TV 4K I was thrilled to see that so many of my movies were upgraded. Originally, Apple was streaming your Movies Anywhere synced purchases in 4K HDR, but at some point either Apple or the movie studios decided to limit it to the quality that you purchased originally.


This is a horrible system because it makes users think they own the 4K version when in reality they can only stream the 1080p version. On top of that, there is no way to upgrade to 4K or even just purchase the movie from iTunes directly, because it detects that you’ve already purchased the movie. Ugh what a headache.

Jan 6, 2018 9:27 AM

Reply Helpful (3)
Question marked as Helpful

Jan 11, 2018 2:48 PM in response to Chris000 In response to Chris000

Well, that explains what I am seeing. And that matches up with this support article: Connect your Apple ID to your Movies Anywhere account - Apple Support


Specifically, this block:

About 4K, HDR, or Dolby Vision versions

  • If you buy a movie in 4K, HDR, or Dolby Vision, you can watch the higher quality versions through iTunes and some reciprocal services1.
  • If you buy a movie in HD from another service, you can always watch the HD version in iTunes.
  • If a movie in iTunes is upgraded to 4K, HDR, or Dolby Vision, the higher quality versions might not be made available through reciprocal services1.

Thanks for figuring this out. Hopefully Apple can clean up their interface show whether or not we actually have the 4k version and give us the option to upgrade. Or just give us the 4k version, like it currently implies it is, if we have the HD version since Apple charges the same for both.



Jan 11, 2018 2:48 PM

Reply Helpful (1)

Jan 7, 2018 10:59 AM in response to ccperkdog In response to ccperkdog

What I have noticed with new Star Trek series of movies is that the first one isn't listed in the app as anything, whereas the other two are listed as 4K HDR, but when the first one plays my TV says HDR UHD 4K@24p and HDR kicks in. But when I watch it, the PQ is SD at best. The other two are most definitely 4K.

Jan 7, 2018 10:59 AM

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Jan 27, 2018 6:36 PM in response to ccperkdog In response to ccperkdog

Thank god I found this thread. I was going to start hunting through my system to see what the problem was. This is really really disappointing from Apple because they very early on clearly stated that the HD versions that were digital were going to be upgraded to 4k for free. Some of the do as we've seen but a lot don't. Has anyone walked through support with this and got anything definitive? This was a major selling point for a piece of hardware and a big reason a lot us purchased it. I may contact support and see what they say.

Jan 27, 2018 6:36 PM

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Jan 27, 2018 7:49 PM in response to ridergroov In response to ridergroov

The "But(s) . . . " in the response are wrong. I have had everything mentioned as not updating to 4K, updated to 4K. Including an HD that was suppose to redeem HD in VUDU but did as SD and in iTunes on the ATV 4K it's 4K. So there's two jumps when it was said that even one would not be done.

Jan 27, 2018 7:49 PM

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Question: Some 4K Dolby Vision/HDR movies not streaming at 4K Dolby Vision/HDR