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Level 1

11 points

Some 4K Dolby Vision/HDR movies not streaming at 4K Dolby Vision/HDR

Some 4K Dolby Vision/HDR movies not streaming at 4K Dolby Vision/HDR.

I have an Apple TV 4K running tvOS 11.2. I have enabled "Match Dynamic Content" and "Match Frame Rate" in the new video settings. I am not sure if the issue is with the new content switching settings as before this, the Apple TV would force whatever video setting (Dolby Vision, HDR) I had selected. I have restarted the Apple TV several times and my internet modem/router. My bandwidth is regularly around 100Mbps up and 10Mbps down. The Apple TV is connected to a 4K Dolby Vision/HDR capable tv (TCL 55P607) via a Belkin HDMI 2.1compliant cable (from Apple Store). My test for success is that the TV will display a Dolby Vision or HDR badge when it detects the content from the Apple TV.

I have a mix of iTunes purchased movies that are 4K Dolby Vision/HDR capable. So far movies that seem to have the issue...

Movies NOT streaming in Dolby Vision:

Mad Max Fury Road

Spider-man: Homecoming

Baby Driver

Jason Bourne

The Lego Movie

The Lego Batman Movie

Kong Skull Island

Entourage (The Movie)

San Andreas

Live Die Repeat (Edge of Tomorrow)

Pacific Rim

Man of Steel

Argo

The Amazing Spider-man (2012)

Spider-Man

Spider-Man 2

Spider-Man 3

Movies NOT streaming in HDR:

War for the Planet of the Apes

Life of Pi

Prometheus

Rise of the Planet of the Apes

X-Men: First Class

Movies that ARE correctly streaming in their 4K format:

Atomic Blonde (Dolby Vision)

Batman v Superman (Dolby Vision)

Wonder Woman (Dolby Vision)

Logan (HDR)

John Wick (Dolby Vision)

John Wick 2 (Dolby Vision)

La La Land (Dolby Vision)

Fantastic Beasts and Where to Find Them (Dolby Vision)

Star Trek Beyond (Dolby Vision)

X-Men: Apocalypse (HDR)

The Revenant (HDR)

The Martian (HDR)

Deadpool (HDR)

Furious 7 (HDR)

Wild (HDR)

Dawn of the Planet of the Apes (HDR)

X-Men: Days of Future Past (HDR)

Star Trek: Into Darkness (Dolby Vision)

Blade Runner: The Final Cut (Dolby Vision)

E.T. (HDR10)

The Hunger Games (Dolby Vision)

My thoughts are this could be a coding/metadata issue with the way files are identified in iTunes and how the Apple TV selects the proper format with content matching.

Apple TV 4K, iOS 11.2

Posted on Dec 12, 2017 1:21 PM

Best reply

Chad Myers

Level 1

28 points

Posted on Jan 11, 2018 2:48 PM

Well, that explains what I am seeing. And that matches up with this support article: Connect your Apple ID to your Movies Anywhere account - Apple Support

Specifically, this block:

About 4K, HDR, or Dolby Vision versions

If you buy a movie in 4K, HDR, or Dolby Vision, you can watch the higher quality versions through iTunes and some reciprocal services¹.

If you buy a movie in HD from another service, you can always watch the HD version in iTunes.

If a movie in iTunes is upgraded to 4K, HDR, or Dolby Vision, the higher quality versions might not be made available through reciprocal services¹.

Thanks for figuring this out. Hopefully Apple can clean up their interface show whether or not we actually have the 4k version and give us the option to upgrade. Or just give us the 4k version, like it currently implies it is, if we have the HD version since Apple charges the same for both.

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Some 4K Dolby Vision/HDR movies not streaming at 4K Dolby Vision/HDR