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Question: Speaker volume not adjusting

My macbook pro speaker is not adjusting volume from the main output. Sound comes out from Spotify/Dishnetwork, etc. apps but is not allowing me to turn it up.

I'm also trying to back up my system and that's not working either and I just realized I'm on 10.10.5 and can't seem to upgrade.

ugh.

PLEAASE advise all options. Thanks!

MacBook Pro with Retina display, iOS 11.2, 10.10.5

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User profile for user: niicartistry

Question: Speaker volume not adjusting