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Question: iPhone 8 & bluetooth speaker problem

My iPhone 8 (iOS 11.2) connects to my Oontz Angle bluetooth speaker (properly charged), but it is like the connection keeps dropping. I hear only fragments of the song. The speaker works perfectly when connected to my MacBook and to my old iPhone 6s. I have tried a hard reboot and a reset of the phone, but the problem persists. Also, my wife's iPhone 8 has the same issue. Connects to the speaker but continual dropping of sound. Any thoughts?

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Dec 13, 2017 8:29 AM in response to Peter Thomson In response to Peter Thomson

Hi Peter,

I understand that your Oontz Bluetooth speaker is not playing back properly while connected to your iPhone 8. You mention that similar behavior occurs with your wife's iPhone as well. I'd like to provide some assistance.

Although the title of this resource mentions an issue with connection rather than playback, the troubleshooting steps will still be applicable for you to follow:
If you can't connect a Bluetooth accessory to your iPhone, iPad, or iPod touch - Apple Support

Additionally, you may want to check for potential sources of Bluetooth interference when using this speaker:
Potential sources of Wi-Fi and Bluetooth interference - Apple Support


Cheers!

Dec 13, 2017 8:29 AM

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Dec 14, 2017 11:24 PM in response to becky_s22 In response to becky_s22

Thanks for this advice. I tried all the steps listed in the the links, but no luck.


Quick update. While at a store today, both my wife and I successfully paired and played music through a bluetooth speaker there. So appears not to be an iPhone issue.


Every once-in-a-while the music comes through the speaker, but it sounds like a really bad, garbled connection. My iphone continues to play, but there is no sound.


Perhaps because the speaker is a few years old? But odd that all the other devices work, just not the iPhone 8.

Dec 14, 2017 11:24 PM

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Question: iPhone 8 & bluetooth speaker problem