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Pommmmmmm Author

Level 1

8 points

your purchase could not be completed.......Lords Mobile

This message pops up when I want to do an in-app purchase and it's happening only with Lords Mobile, not with other games. Talked already with Lords mobile team but they said everything is normal, please contact apple team instead.

Any of you guys has this problem before.

I did contact Apple support but they said they will come back to me within 24-72 hours!!! After 24 hours has passed, I got an email regards the survey of apple support instead LOL. How can I do a survey if you can't fix my problem yet?

Thanks,

Posted on Dec 12, 2017 5:27 PM

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3 replies

Level 4

1,505 points

Dec 12, 2017 5:42 PM in response to Pommmmmmm

Do you have iTunes/App Store credit? Or a credit card linked to your Apple ID?

Try contact Apple Support again:

Contact Apple for support and service(Document Type: Document) Dec 6, 2017 Before you call, have your serial number ready. Or start your support request online and we'll connect you to an expert.Many phone numbers listed here only work when dialed from within their associated countries or regions. If your country or region is not listed, see your support options.https://support.apple.com/en-us/HT201232

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Pommmmmmm Author

Level 1

8 points

Dec 12, 2017 5:47 PM in response to munkymajik

I have my credit card linked with my Apple ID. I can buy from every games but not Lords mobile in particular

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Level 4

1,505 points

Dec 12, 2017 5:49 PM in response to Pommmmmmm

The name of the App is Lords mobile?

The issue is more likely to be with the App developer then.

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your purchase could not be completed.......Lords Mobile

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