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Question: Frozen GPU on late 2013 Mac Pro under High Sierra

Has ANYONE on this list successfully installed High Sierra 10.13.2 on a late 2013 Mac Pro with D300 graphics cards? I'm becoming convinced that Apple has introduced a bug in the graphics driver as part of the enhancement to allow external GPUs on the latest iMacs. If I do a clean install from an external bootable drive (completely wiping my internal disk), install no additional software, no additional extensions, make only one change to the system preferences (I set the displays to not sleep), and launch no applications - my GPUs lock up after anywhere from an hour to a day. I come back and the screen saver is frozen. The system is still running - I can ping it. If I make additional changes to the System Prefs to allow ssh (remote terminal login) or file sharing, I can login and see the files on my network. Apple has replaced the A GPU twice and the B GPU once with no change.

If I boot into Safe mode so the GPUs are disabled, the system will run with no problems.


Any thoughts anyone?


Thanks,

Jubal

Mac Pro, macOS High Sierra (10.13.2), Late 2013 Mac Pro, 64 GB, 1TB, D300

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Dec 31, 2017 10:01 PM in response to Jubal In response to Jubal

I have been fighting with Applecare over this same exact issue for 6 weeks now. They magically have a "glitch" in the system that won't allow them to take in Mac Pro 2013s with D300s for repair at the depot.... figure that out. Really getting frustrated with this and with the runaround from Apple.

Dec 31, 2017 10:01 PM

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Jan 1, 2018 7:57 PM in response to Shane123345 In response to Shane123345

Well, Apple hasn't solved the problem (yet) for me, but at least they are trying. Took it to the local Genius Bar, where they listened to my symptoms, and returned it a day later with the A GPU card replaced. Problem remained. I took it back, they replaced the B GPU card (this time for free). Problem still there. I took it back a third time and they sent it to an Apple depot in Texas, where THEY replaced the A GPU a second time. Problem still there. I took it back and they sent it to Texas a second time. This time the depot replaced the B GPU and the I/O board. I've only had it back a day, but the problem is STILL there and I have another Genius Bar reservation for tomorrow. The only hardware left at this point is the CPU and the power supply.


My suspicion is that the D300, although supposedly the same architecture as the D500 and D700 cards is known to be a different family and there is something subtilely different in the way they react to the device drivers. I may look into taking it to an Apple authorized repair place and having them install a pair of D500 cards. Expensive, but I really need this thing to work.

Jan 1, 2018 7:57 PM

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Jan 1, 2018 8:06 PM in response to Jubal In response to Jubal

It's infuriating to me that they took yours into the depot for repair. They have sworn to me up and down for more than a month now that it is simply impossible to take it in for repair.


If you do the D500s and it works for you, please let me know as I will begin demanding the same thing to remedy my problem. I have mine running stable on Sierra, and I don't need High Sierra per se... but the fact that they broke the **** thing and the fact that they refuse to support the pro community like they should be.... well... I'm going to stay after them till it works.

Jan 1, 2018 8:06 PM

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Jan 1, 2018 8:50 PM in response to Shane123345 In response to Shane123345

Please understand that if I go the D500 route, I doubt that Apple will pay for it or even condone it. That’s why I mentioned an authorized Apple service dealer. I would have to pay for the D500s myself. It would be a last resort.

Jan 1, 2018 8:50 PM

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Jan 3, 2018 6:55 AM in response to Shane123345 In response to Shane123345

Apple tech has said there is a possibility that the reason I'm having trouble is I'm using Apple Cinema displays instead of Thunderbolt displays (the Cinema displays use a mini display port, which is physically identical to a Thunderbolt port, but is now officially obsolete and unsupported). Could I ask what kind of displays you are using?

Jan 3, 2018 6:55 AM

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Jan 8, 2018 7:22 PM in response to Shane123345 In response to Shane123345

I think that may be wishful thinking. My lock-ups have been pretty random, ranging in elapsed time from five minutes to 12 hours or more; but it ALWAYS locks up. My local Apple genius bar has confirmed it as a bug in High Sierra drivers for this specific (AMD D300) configuration. At least they say that is the answer they got from Apple Engineering, and the only solution currently available is to run under Sierra. Backing down to Sierra from HS is (for me) a REAL PitA, because the only clone I have was made right after I did the S -> HS upgrade, so I can't use migration assistant, have to copy stuff and re-install stuff manually. Grrrrr.

Jan 8, 2018 7:22 PM

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Jan 8, 2018 8:02 PM in response to Jubal In response to Jubal

Yup, I had that same problem with the HS-S transition. The other issue is of course that they removed Sierra from the App Store for some insane reason. Do you have a copy to boot to and restore?


Also, I don't think there is any personal info associated with it.... would you mind sharing your Applecare case number so I can have them cross reference so they can admit it's a bug on their end?


Thanks

Shane

Jan 8, 2018 8:02 PM

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Jan 9, 2018 6:35 AM in response to Shane123345 In response to Shane123345

Actually, Sierra is still available for download, just not in the App Store. Google will find it for you. I combined it with DiskMaker to produce a bootable installer on a thumb drive.


As to case number - it turns out I have a different case number from each trip to the Genius Bar.

They are: R273618080, R273835172, R277142940, R278878514.


Note that two of these numbers (the second and third), correspond to trips to the service depot in Texas. Between the Genius Bar and the service depot, the A card was replaced twice, the B card was replaced twice, and the I/O card was replaced once.

Jan 9, 2018 6:35 AM

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Question: Frozen GPU on late 2013 Mac Pro under High Sierra