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Level 1

10 points

Help! iPhone 11.2 update left my phone erased! How to retrieve photos??

I had updated my iPhone 6s to IOS 11 end of September this year and did a backup prior to updating. All went smoothly except for all message history being erased but I expected something going wrong because my phone was out of memory at the time. Fast forward to today. I was on Safari and my phone suddenly crashed. I restarted it and got a message screen saying I was locked out of my iPhone. I plugged it into my macbook after reading this is a message normally received after numerous attempts at getting into a phone. I then was led to the choice of updating or restoring. I naturally selected update to not loose my phone data and the update proceeded but stopped with an error message 3/4 into the process that it couldn't complete with an error code of 14. I read this could be a usb issue and so forth. I ended up deleting the ispw file and starting the update over. the update completed after that, but I then found my phone was completey erased!!! I am besides myself as I am unable to access the old backup from September and did not have the option to preform a new backup today. iTunes claims I have never backed up my phone at all which is incorrect. Is there any possible way to retrieve at least me photos/videos? i am so upset this happened out of nowhere.

Posted on Dec 12, 2017 7:50 PM

Best reply

sberman

Level 10

263,793 points

Posted on Dec 12, 2017 8:45 PM

Well, I have many comments. Let's get started.

benanabred wrote:

i am so upset this happened out of nowhere.

It did not "happen out of nowhere". You knew you were pushing the iPhone's storage limits.

benanabred wrote:

I am unable to access the old backup from September

Please explain further.

Was that backup done in iTunes or iCloud?
Was that your latest backup?
If it was an iTunes backup, are you using iTunes 12.7 or later? (This is required to communicate to iOS 11.)
What symptoms do you see when you attempt to access it?

benanabred wrote:

Is there any possible way to retrieve at least me photos/videos?

That depends on where you house your photos.

Especially since you're aware you are using too much storage on the iPhone, you should make every effort to minimize your storage use, and you should perform frequent backups of any data you wish to preserve.