Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Just updated iOS on my iPhone 7 - it won’t turn off and is frozen on the password screen with no keyboard to enter the password!HELP

just downloaded added latest iOS onto my iPhone 7. Why is it frozen on the password screen with no way to enter the password? Why won’t it turn off?

iPhone 7 Plus

Posted on Dec 12, 2017 8:57 PM

Reply
Question marked as Best reply

Posted on Dec 12, 2017 9:21 PM

Hi,

Force restart your device first

https://support.apple.com/en-us/HT201412

1 reply

Just updated iOS on my iPhone 7 - it won’t turn off and is frozen on the password screen with no keyboard to enter the password!HELP

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.