home sharing

Question

Drew777 Author

Level 1

23 points

home sharing

Hi guys;

I've read through the solutions on the forum and I still have this issue.

Since upgrading to the latest iOS on my iPhone I now have the TV app

as opposed to the Videos App

And I can't stream any of my home shared home movies.

I have no drop down menu to select anything (I've read that other have this)

All the App says is

You don't have any videos.

Your iTunes purchases and rentals will appear here.

This has been a thorn for quite a while now.

Does anyone have an answer?

Drew

iPhone SE, iOS 10.3.3

Posted on Dec 12, 2017 8:22 PM

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Answer 1

sberman

Level 10

263,793 points

Dec 12, 2017 8:29 PM in response to Drew777

Drew777 wrote:

Since upgrading to the latest iOS on my iPhone I now have the TV app

as opposed to the Videos App

Whether you have TV or Videos depends completely on your region. It sounds like your region has changed.

Availability of the Apple TV App and supported apps - Apple Support

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Answer 2

Drew777 Author

Level 1

23 points

Dec 12, 2017 9:32 PM in response to sberman

hi sberman

Thanks for the fast reply.

My region is still the same (just checked)

I tried switching countries and back and forth but still no luck.

I have to add that all other apple devices in the house can view and listen to home sharing

(iPods, iPhones, iPads, two Apple TVs, on and on)

Only my iPhone can't since the upgrade.

But i can stream the music to the music app just fine.

I'm on the same wifi, everything else checks out.

Any other solutions?

Drew

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Answer 3

Dec 15, 2017 4:13 PM in response to Drew777

I have exactly the same issue. The new TV app, which has replaced the Videos app, does not appear to support Home Sharing. The Library tab states 'Your iTunes purchases and rentals will appear here'. I want to stream my own content, like I could with the Videos app, not iTunes store purchases. It's as though they've disabled the function to force buying content. I'm chatting to Apple support now but they don't seem to have a clue. I'll post back if I have any joy.

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Answer 4

Dec 16, 2017 6:32 AM in response to Rosstitute

I've been on the phone to support for over an hour. A manager can't figure it out, and it's been escalated to the engineering team. I expect a reply on Tuesday. Unfortunately Apple support are in Ireland, who don't have the TV app yet, which didn't help!

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Answer 5

Dec 16, 2017 6:46 AM in response to QuickTimeKirk

Thanks Kirk, but I don't think you understand the problem. Home Sharing works just fine, my library shows up in the Music app. It's the TV app where the library does not appear. Essentially, the new TV app does appear to support Home Sharing, so you can't stream your own video/TV collection. I've used this facility for years without issue in the old Videos app.

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Answer 6

Drew777 Author

Level 1

23 points

Dec 16, 2017 7:36 AM in response to Rosstitute

Hi Rosstitute,

Yep, this is exactly my problem. Please don't think I'm happy you also have the problem when I say I'm glad someone has this issue as well. I've been on email and phone support and no one has been able to fix it.

Home sharing is a huge part to my home set up as we don't bother with TVs in the bedroom, just iPads etc.

Please post back when and if you get a response.

Thanks,

Drew

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Answer 7

Dec 16, 2017 9:37 AM in response to Drew777

Hi Drew,

I think I've found a work around. Plug your iPhone into your Mac and sync 1 TV show or film to the iPhone. This will then appear in the library tab as expected, but it also seems to trigger the rest of the menu/page to load correctly, and your library then appears. Looks like it's a bug.

Let me know how you get on.

Ross.

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Answer 8

Drew777 Author

Level 1

23 points

Dec 16, 2017 12:36 PM in response to Rosstitute

Hi Ross,

The tip for copying a tv show worked perfectly.

(I also noticed if I delete the tv show off the iPhone the links to the library go away and the problem comes back again)

Here's a curiosity. I put a TV show on and it worked. I could see all movies, tv shows etc.

When I deleted it (as I mentioned above) I put a different (smaller) show on.

The iPhone then only displayed my tv shows and not a link to my full library.

More weirdness it seems.

Clearly you're right and this is in need of a fix in the next release.

Thank you for following through with this.

I have to believe I'm not the only one that appreciates it.

edit: I don't want to mark this as "This solved my question" in case that ends the chat so I'm just marking them as "helpful" but clearly this is more than just helpful.

Drew

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Answer 9

Dec 28, 2017 7:05 AM in response to Drew777

Thanks for the update Drew.

I did hear back from Apple last Saturday. They asked if I could fully restore my phone to see if it fixed the fault. I politely declined as I wasn’t prepared to go to that level of trouble (it takes a good few hours all told by the time all content is copied back) for something I was confident wouldn’t work any way. I gave the case manager a link to this thread as well.

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Answer 10

Drew777 Author

Level 1

23 points

Dec 28, 2017 8:44 AM in response to Rosstitute

Before this chat I did follow their suggestion and reset my Apple TV (The lesser of two evils as the iPhone is never going to be reset I agree)

Fruitless as you said.

Keep us updated if/when you hear back from Apple.

Drew

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Answer 11

Dec 16, 2017 6:43 AM in response to Drew777

Posted in error.

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Answer 12

Dec 16, 2017 12:36 PM in response to Rosstitute

To follow up on the above, this has now been reported to the senior contact at Apple dealing with my query and in turn the engineering team so they can develop a fix.

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Answer 13

Drew777 Author

Level 1

23 points

Dec 28, 2017 6:44 AM in response to Rosstitute

I just updated to 11.2.1

I deleted the video off my phone to see if they fixed our issue.

...nope...

I guess we'll wait for the next fix.

Drew

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