erasing iPhone to unlock

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Level 1

9 points

erasing iPhone to unlock

I have some questions regarding erasing my iPhone.

Do I need to disconnect from iCloud and other paired devices before erasing? Meaning, should I sign out of my iCloud or "unpair" my iPhone from iCloud before erasing? Should I unpair my other devices from iCloud before erasing my iPhone? Does this make any sense? I am only trying to erase my iPhone to unlock from T-Mobile, the worst carrier on the planet. They require that I first erase my iPhone to reset it.

I'm a tech dummy. I don't want to erase my iPhone and then have my iCloud erase in suit and then my devices erased as well because they are paired. This is my fear. I don't know what I'm doing. Please help. Thanks very much.

Sincerely,

Me

Posted on Dec 12, 2017 8:49 PM

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Answer 1

Best reply

ckuan

Level 10

120,680 points

Dec 12, 2017 9:02 PM in response to Bluesheblew

First you make a backup using iCloud or locally using iTunes.

About Backup in iCloud and iTunes

https://support.apple.com/en-us/HT204136

If you've applied and get a message from your provider that your iPhone is carrier unlock,

then you switch Find My iPhone OFF (Settings > Apple ID > iCloud > Find My iPhone: OFF) and restore the iPhone as new.
You will get a message if it's successful. You can then restore from your backup after that.

Read here: https://support.apple.com/en-au/HT201328

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Answer 2

Bluesheblew Author

Level 1

9 points

Dec 12, 2017 8:57 PM in response to sberman

Thanks for your quick response! I am not selling or giving away my iPhone though, I want to keep it and to just unlock it and restore the information. Maybe that doesn't make a difference... I will try what you suggest.

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Answer 3

sberman

Level 10

263,745 points

Dec 12, 2017 8:53 PM in response to Bluesheblew

Here is how to prepare your iPhone for departure.

What to do before you sell or give away your iPhone, iPad, or iPod touch - Apple Support

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Answer 4

sberman

Level 10

263,745 points

Dec 12, 2017 9:02 PM in response to Bluesheblew

It does not make a difference. Once you perform the steps indicated in the article, the iPhone will appear software-wise as if it was just taken out of the box for the first time.

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