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Question: Mac mini 2017 high sierra 10.13.2 = unusable

I've update the mac mini now I cannot do anything anymore, everything freezes after a few minutes.

The main thing I notice is that the network crashes. Everything was working perfectly until the high sierra roll out.

I have to force quit everything to restart. Once I restart, I can only do a few things before it gets off the network and everything crashes.... Any body else?

Mac mini, macOS High Sierra (10.13.2)

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Answer:
Answer:

The beta 5 seems to fix all my issues. Will close now.

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Dec 13, 2017 5:40 AM in response to eparlier In response to eparlier

It's not a highjacking, just a request for clarification.


I will still run the safe mode but I don't see why it would do anything... brb.

Try following the advice given by John Galt instead of biting the hand that feeds you.


Safe Mode is not all about hardware, it includes software too. The most likely cause of your issue.

Dec 13, 2017 5:40 AM

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Dec 13, 2017 6:09 AM in response to eparlier In response to eparlier

Mine looks like this, note that I have the latest Mac mini and am running 10.13.2


EtreCheck version: 3.4.6 (460)

Report generated 2017-12-13 07:04:39

Download EtreCheck from https://etrecheck.com

Runtime: 2:02

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: No problem - just checking


Hardware Information:

Mac mini (Late 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac mini - model: Macmini7,1

1 3 GHz Intel Core i7 (i7-4578U) CPU: 2-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: Unknown

iCloud Quota: 3.23 GB available


Video Information:

Intel Iris - VRAM: 1536 MB

LED Cinema Display 2560 x 1440


Disk Information:

APPLE SSD SM1024F disk0: (1 TB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 999.69 GB

(disk0s3) <not mounted> [KernelCoreDump]: 655 MB


USB Information:

USB30Bus

KEF KEF X300A Speaker

USB30Bus

Apple, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

hub_device

Apple Inc. iPhone

Apple Inc. Apple LED Cinema Display

Apple Inc. Display iSight

Apple Inc. Display Audio


Thunderbolt Information:

Apple Inc. thunderbolt_bus

Kanex Thunderbolt to eSATA+USB3.0 Adapter


Virtual disks:

Macintosh HD (disk1s1 - APFS) / [Startup]: 999.69 GB (621.28 GB free)

Physical disk: disk0s2 999.69 GB (621.28 GB free)

(disk1s2) <not mounted> [Preboot]: 999.69 GB

Physical disk: disk0s2 999.69 GB

(disk1s3) <not mounted> [Recovery]: 999.69 GB

Physical disk: disk0s2 999.69 GB

(disk1s4) /private/var/vm [VM]: 999.69 GB

Physical disk: disk0s2 999.69 GB


System Software:

macOS High Sierra 10.13.2 (17C88) - Time since boot: about 2 days


Gatekeeper:

Mac App Store and identified developers


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 150 Apple tasks

[running] 132 Apple tasks


System Launch Daemons:

[not loaded] 39 Apple tasks

[loaded] 170 Apple tasks

[running] 121 Apple tasks


Launch Agents:

[loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]

[loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2017-12-12) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 559a9f09 72ac4dde - installed 2017-10-22) [Lookup]


Launch Daemons:

[running] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 96972bcc - installed 2017-11-27) [Lookup]

[loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2017-12-12) [Lookup]

[loaded] com.charlessoft.pacifist.helper.plist (Charles Srstka - installed 2017-10-18) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-03) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-12-12) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-07-02) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-14) [Lookup]

[loaded] com.rogueamoeba.instanton-agent.plist (Rogue Amoeba Software, LLC - installed 2017-09-26) [Lookup]


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-10-22) [Lookup]

[loaded] com.adobe.ARM.[...].plist (? e18d8339 63c5d68b - installed 2017-11-07) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]


User Login Items:

Cinch Application

(/Applications/Cinch.app)

Dropbox Application

(/Applications/Dropbox.app)

iTunesHelper Application (Apple, Inc. - installed 2017-12-07)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

BalanceLockLoginHelper SMLoginItem - Hidden (Apple, Inc. - installed 2017-12-10)

(/Applications/Balance Lock.app/Contents/Library/LoginItems/BalanceLockLoginHelper.app)


Internet Plug-ins:

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]

Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-06)

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-10-22) Check version

AdobeAAMDetect: 3.0.0.0 (installed 2017-09-26) [Lookup]

PepperFlashPlayer: 28.0.0.126 (installed 2017-12-12) [Lookup]


3rd Party Preference Panes:

Flash Player (installed 2017-11-27) [Lookup]

Java (installed 2017-10-22) [Lookup]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

14% WindowServer

9% kernel_task

7% iTunes

3% coreaudiod

1% mdworker


Top Processes by Memory:

1.56 GB kernel_task

446 MB iTunes

295 MB spindump

234 MB Dropbox

206 MB com.apple.WebKit.WebContent


Top Processes by Network Use:

Input Output Process name

58 MB 819 KB mDNSResponder

4 MB 2 MB Dropbox

195 KB 43 KB Mail

109 KB 83 KB usbmuxd

78 KB 40 KB apsd


Top Processes by Energy Use:

18.66 WindowServer

17.48 com.apple.WebKit.WebContent

9.78 iTunes

4.98 mds

4.86 Safari


Virtual Memory Information:

7.29 GB Available RAM

1.17 GB Free RAM

8.71 GB Used RAM

6.12 GB Cached files

0 B Swap Used


Software installs (last 30 days):

Adobe Flash Player: (installed 2017-11-15)

Adobe Pepper Flash Player: (installed 2017-11-15)

Kindle: 1.21.1 (installed 2017-11-16)

Microsoft Excel for Mac: (installed 2017-11-23)

Microsoft Word for Mac: (installed 2017-11-23)

Microsoft OneNote for Mac: (installed 2017-11-23)

Microsoft PowerPoint for Mac: (installed 2017-11-23)

Microsoft Outlook for Mac: (installed 2017-11-23)

WiFi Explorer: 2.3.3 (installed 2017-11-28)

Balance Lock: 1.0.4 (installed 2017-12-10)

Microsoft AutoUpdate: (installed 2017-12-12)

Microsoft Excel for Mac: (installed 2017-12-12)

Microsoft Word for Mac: (installed 2017-12-12)

Microsoft OneNote for Mac: (installed 2017-12-12)

Microsoft PowerPoint for Mac: (installed 2017-12-12)

Microsoft Outlook for Mac: (installed 2017-12-12)

Adobe Flash Player: (installed 2017-12-12)

Adobe Pepper Flash Player: (installed 2017-12-12)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-12-12 11:20:46 com.apple.WebKit.WebContent High CPU use [Open] [Details]

2017-12-12 02:00:07 AAM Updates Notifier.app Crash [Open]

Dec 13, 2017 6:09 AM

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Dec 13, 2017 6:14 AM in response to eparlier In response to eparlier

So it did not detect anything. Lost the report while trying to connect to my network to save it.


So it seems it is 100% related to "windows server" since all I do with this mac is a little bit of compile from remote folders, which was working 100% prior to high sierra.


I can reach my network folders on my windows network from the mac, but staying connected will crash mac mini after a few minutes. I try to eject the connection to the remote computer but it just crashes. All of my issues happen after a few minutes the mac mini hits the network.


Sometimes it's not completely crashed so I try to disconnect the shared drive then reconnect but then it goes "can't be opened because the original item can't be found".


After that my only remedy is to hard reboot the mac or I get the balloon. Nothing else does it.


So yeah I believe mac mini + high sierra + share on windows network = the issue.

Dec 13, 2017 6:14 AM

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Dec 13, 2017 6:26 AM in response to keg55 In response to keg55

Thanks for your reply. It's actually not bound to AD. It's a simple share on a local network.

Now I'm doing another test. I turned off wifi and hard wired the mac mini.

I've just launched a compile task over a network drive (as usual) and it seems to be ok now.

I will post back in a few minutes if it fixes the issue...

Dec 13, 2017 6:26 AM

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User profile for user: eparlier

Question: Mac mini 2017 high sierra 10.13.2 = unusable